They insist they tried to get help for 25-year-old Eutisha Revee Rennix.
Rennix became ill Dec. 9 while working in a Brooklyn Au Bon Pain. The EMTs were waiting in line.
They tell The New York Times they never saw Rennix. They said that even if someone had led them to her, they didn't have the medical equipment to treat her.
City officials are investigating.
Information from: The New York Times, http://www.nytimes.com