CHICAGO

O'Hare, Midway Airports Fall In Customer Satisfaction Scores

04/20/2010 05:12 am ET | Updated May 25, 2011

Chicago's airports have gotten worse in the eyes of travelers, with O'Hare ranked 14th out of 19 big airports nationwide and Midway no longer No. 1 among medium-sized airports, according to a new survey.

That got O'Hare a "below average" rating the the customer-satisfaction survey released today by J.D. Power and Associates, down from No. 12 in 2008.

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