Have A Question? Text A Librarian

Oregon State University and Yale both encourage a convenient, tech-savvy and library-friendly method for students to ask librarians reference questions: The text message.

The Chronicle of Higher Education reports:

Students text a question to an advertised number during library hours, and an alert appears on the computer screen of any librarian who is signed into the library's instant-messaging service. The librarian uses the computer to send a text message back to the student's cellphone.

Librarians at Oregon State were surprised by the depth of questions they received.

Margaret Mellinger, an assistant professor and engineering librarian at Oregon State, said the library staff expected that students would ask only questions with quick, simple answers. But they were wrong; one of the very first questions was: "What is the function of interneurons?"

A librarian from Yale told the Chronicle that the service is "not very popular." No word on whether or not texts are vetted based on spelling, grammar and readability.

Does your school have any programs like this?

Comments

[Sarijj]

08:27 PM on 03/29/2010

I remember back in the 80s we students could call our local library with questions. I am glad we still have a way to communicate with our librarians. These people are a wealth of information and should be utilized whenever possible.
I went in my local library a few weeks ago looking for information on Victorian education information. The librarian was more than happy to help me with this quest. We looked at reference books (remember those), sadly she said no one uses them anymore. I found all the information I needed and was thrilled to have a real person help me.