Huffpost Business

How Drive-Thru Windows Might Be As Innovational As Any Factory

Posted: Updated:

It must always be, "Hi, how are you today?" Never, "Hi, how are you?" "Hi, how's it going?" or "Welcome to Taco Bell." Never, "What will it be today?" or, even worse, "What do you want?" Every Taco Bell Service Champion memorizes the order script before his first shift. The folks who work the drive-thru windows at the Taco Bell here in Tustin, Calif., about 35 miles south of Los Angeles, and everywhere else, are called Service Champions. Those who work the food production line are called Food Champions.

Read the whole story at Bloomberg Businessweek

Around the Web

Taco Bell and the Golden Age of Drive-Thru - BusinessWeek

Take a test drive through the next 100 years - Technology ...

IBM Grants Fund Smarter Planet Curriculum Development

Corporate Malaysia Need To Boast Quality Products With Innovation - Najib

Guest Column: Obama undermines his 'Innovation Agenda'

Amazon’s Jeff Bezos Backs Nuclear Startup General Fusion