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Major League Baseball Study: Rockies Have Worst Ticket Agents

06/07/2011 01:04 pm ET | Updated Aug 06, 2011

The Padres have the best-rated ticket sales agents in Major League Baseball. The worst? That title belongs to the Colorado Rockies, according to IntelliShop's 2011 Major League Baseball Ticket Agent Study.

The study, based on 500 anonymous season ticket inquiries with MLB teams, ranked agents in a number of performance categories. Agents ranked higher if they invited callers to the stadium to understand seating locations, explained the discounts associated with purchasing season tickets, or built rapport through small talk.

The full questionnaire also took into account factors such as number of calls required to reach an available agent, time required to reach an agent, whether a caller had to leave a message, and how readily agents returned messages.

The Rockies' chief operating officer, Greg Feasel, said in response, "Any opportunity we have to get better, we will take advantage of it."

Are you calling foul? Have you had terrible experiences with the MLB's lowest-ranked season ticket agents?

Click through the slideshow for the full list of rankings. Note: The Cardinals, Cubs, Phillies, Red Sox, and Twins were all excluded from the survey due to a lack of season tickets.

Who Has The Best MLB Season Ticket Agents?
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