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Alan Richman M. Wells Review: Critic Defends Self In Bizarre Restaurant Takedown For 'GQ'

The Huffington Post    
First Posted: 08/16/11 11:27 AM ET Updated: 10/16/11 06:12 AM ET

Since M. Wells, a funky diner in Long Island City, Queens, opened a year ago, the New York food world has been largely enamored with the laughably huge portions of ridiculously rich and extremely tasty food. The restaurant is closing at the end of the month due to landlord disputes (though it will likely re-open in another nearby location in the future). New York Times restaurant critic Sam Sifton wrote a short goodbye piece that celebrated the short-run of the restaurant, while foodies are scrambling to attend one of the several farewell dinners being held.

GQ restaurant critic Alan Richman, however, is singing another tune. Richman has never been one to shy away from pot stirring -- he surveyed New Orleans restaurants a year after Katrina and managed to offend a lot of people. But recently, it seemed as if he mellowed out a bit; he practically wrote a love song to San Francisco and he even allowed a Sazerac to be thrown in his face on the television show Treme in retribution for his New Orleans article.

The good-heartedness couldn't last too long however. In his most recent column for GQ, Richman writes a rather bizarre piece that veers from food criticism to character defense. Although he generally enjoyed the food at M. Wells, Richman was disappointed after waiting 45 minutes with service (a complaint that we can relate to after having waited almost two hours after our reservation time). After requesting an interview, he grew a bit frustrated with the slow communication of the co-owner Sarah Obraitis. But then things really got weird.

Obraitis e-mailed Richman that a server "received a hardy pat on the ass from you," an action that Richman vehemently denies and claims he went "bone-cold when I read that." From there, Richman's piece becomes almost uncomfortable to read, as if the reader had become an unwitting voyeur of something better left out of print.

In the midst of his summary of events, Richman does make a larger point about the deterioration of restaurant service:

I wish I had never been so forgiving in my reviews of New York restaurants. I should long ago have paid attention to this disastrous decline in service. Casualness in restaurants does not automatically make customers feel more relaxed. It often has the opposite effect. Remember how tense my friends became when we received no attention at M. Wells.

He's not the only one that feels this way -- Tim and Nina Zagat are concerned about the future of service and if the recent New York Times profile of Danny Meyer tells us anything, it's that great service is not something that happens overnight.

The takeaway of Richman's article remains to be seen but does once again bring up the role-of-a-critic debate. Richman's decision to write this piece and GQ's decision to publish it does reflect upon just how personal the restaurant experience has become.

Read Alan Richman's whole Diner For Schmucks article over at GQ.

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Since M. Wells, a funky diner in Long Island City, Queens, opened a year ago, the New York food world has been largely enamored with the laughably huge portions of ridiculously rich and extremely tast...
Since M. Wells, a funky diner in Long Island City, Queens, opened a year ago, the New York food world has been largely enamored with the laughably huge portions of ridiculously rich and extremely tast...
 
 
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02:59 AM on 10/01/2011
I really don't know anything about Alan Richman; before today, I've never heard his name or read his work. But this is what I DO know:

1. To those who assert that Richman's article was "too personal" or "bizarre" - Allegations of sexual harassment are deeply personal allegations. Richman's response was deeply personal and reflected horror at being accused.

2. I'm inclined to believe Richman's analysis. He paints a clear picture of poor service the likes of which I, unfortunately, have received myself as a patron, and which I, as a chef, strive to train out of my own staff.

3. I agree with those who have said Richman may have gone into too much non-food/service-related detail. However, given the allegation, I can totally understand his desire to document every interaction with the staff. If such an allegation were leveled (wrongly) at me, I would've gone "bone cold" as well. Better such an allegation should be shared by him first than by someone else - the latter would make it look like he had something to hide.
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HUFFPOST SUPER USER
hugatree
Retired teacher, writer
06:37 PM on 08/21/2011
If I read a restaurant review, I want to know about the food, the service, the ambience of the restaurant. I don't want to know about the critic's petty schoolyard fuss with the owner. I'm surprised GQ even published the piece. It was downright boring, self indulgent, and petulant.
04:51 PM on 08/21/2011
Alan Richman and the Zagats both eat out enough to know that service can be hectic even in the best of restaurants. Their real complaint is that they think they are Royalty, whose every need, whim, concern, should be addressed immediately by fawning servers who are lucky to have them in this restaurant and on their station.
If Richman doesn't like the service, naturally he can slam a restaurant. If the Zagats don't, well guess what, they don't review restaurants, they purportedly only aggregate reader reviews. So in their case, if they don't like the service they received, they can complain to the management (I can see them demanding a free meal!) or, like the rest of us, they can go elsewhere. Or write a scathing review in Yelp!

Good riddance to both parties.
09:32 PM on 08/20/2011
Who is crazy enough to wait two hours for a table at a restaurant? Just to be trendy and say you ate there? Nothing is that good... Wow, talk about no self respect...
06:52 PM on 08/17/2011
I am amazed that so many readers are ignoring Richman's appalling tone regarding Ms. Obraitis!

He describes the co-owner and operator of a highly renown restaurant as illogical, bad at math, disconnected from reality, and a “wonderful hostess but a less than attentive supervisor.”

So the owner and operator of one of the 10 best new restaurants in the country also happens to be a perfect 1950’s stereotype of a woman? Interesting. I wonder if he would write about a man in the same tone of voice.

I have a lot of thoughts on this incident-- here: http://wherethesideworkends.com/2011/08/17/86-him/
04:12 PM on 08/17/2011
On the one hand, critics, like all people, have preferences in the style of food and restaurants they like. But some critics cover this up by saying, in effect, what they opine on is the "higher truth" or on a different plane above mere preference. This is why, for a long period of time, you had the same French inspired cuisine or tired old minimalist Japanese cuisine on top ten/4 star/3 star lists. To me, that always struck me an intellectually dishonest.

This also makes critics who favor these restaurants open to...let's say...food bribery of the kind Richman alludes. Free food, open reservations, extra service and attention, access. How can one write honest reviews with hundreds and hundreds of dollars worth of "extras" thrown your way? Let's be real. Chef's are celebrities, and they have armies of PR people trying to get the best reviews as possible, by any means possible.

On the other hand, there is a level of service and attention to detail you are going to get in a place like Per Se as opposed to the great Greek place selling $8.00 gyros. I have no problem with that, but the context is wrong. There needs to be a different rule here.

Rude, unprofessional or non-existent service should not be overlooked, but it looks like this was a completely different dynamic, and really he only has himself and chef-celebrity status to blame.
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HUFFPOST COMMUNITY MODERATOR
cinemaven
Follow me on Twitter :)
11:07 AM on 08/17/2011
Having read Richman's reviews, it's hard to imagine anyone would take him seriously as a reviewer since his reviews are so much more about him than food. Food features so minimally that in the end, I still don't know if I'd enjoy eating where he's reviewed. If you read his New Orleans review and just count how many times he refers to himself vs the food, you'll see it. He rarely

I find sites like Urbanspoons or restaurantica to be far superior to any media critic. It's easy to spot the paid for fake reviews and build a network of trusted reviewers. I get real and honest assessments and have found hidden gems in my community and everywhere I've visited. The only problem with those sites is that if you use them, you feel a responsibility to critique, rave and rant as well.

Professional critics seem to be as much about themselves as the places they review and if they're not fawned over, they take it personally. Good critics make it about the food.
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Pandoras Folly
This Micro-bio is of legendary quality
11:13 AM on 08/17/2011
tripadvisor as well. also if nothing else to go by look for cops and EMTs, they know where the good grub is at.
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Pandoras Folly
This Micro-bio is of legendary quality
10:53 AM on 08/17/2011
white people probleeeeems
10:38 AM on 08/17/2011
We in the New Orleans area have very little use for Richman or anything he writes.
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HUFFPOST SUPER USER
GOATLEY3
Dream in lightyears, accomplish step by step.
09:37 AM on 08/17/2011
I worked for ten years in the food service industry. (waitor, bartender, cook) I always maintained that good service can often fill the void left by for poor food. However, there was excellent food cannot remedy poor service.
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HUFFPOST COMMUNITY MODERATOR
cinemaven
Follow me on Twitter :)
11:16 AM on 08/17/2011
That's so true. I can forgive almost anything if I have excellent service.
These days, hiring very young people (although I have had great service from some very young people, but not as often as I get it from a mature server) for the size of their breasts or attitudes seems to be a lasting trend. Customer service isn't as trendy as hip and aloof servers are which is a great way to ruin a restaurant. I'm a 51 yr. old woman so when I am served, it's with so much less enthusiasm than a table of businessmen get even though I never tip less than 20% unless the service is exceptionally poor and I tip more for great service.
Faved
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Vic S
Who stole my cheese?
09:31 AM on 08/17/2011
I am my own best critic. If service is lousy, I do not go back and my tip is 15% (less if the service was truly horrendous.)

There are too many great restaurants with fabulous food to put up with one that has lousy service. I can think of several popular restaurants I eschew because they are time sucks.

Now, in France and Italy it's a different thing altogether. There, eating out is an experience to be savoured. The wait staff, atmosphere, and food all combine to make dining akin to a celebration.
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HUFFPOST COMMUNITY MODERATOR
cinemaven
Follow me on Twitter :)
11:24 AM on 08/17/2011
French service is unparallelled. I was even given first rate service when I was a badly dressed teen with poor manners. Combined with the food and atmosphere, you're so right.

The age of the average server in France is about 40 and they only get a job in a top restaurant after years of training. In North America, the average age is about 24 and breast size or aloof attitudes are often the main criteria. A great server is intuitive, intelligent, knowledgeable about food and pairings and actually cares about their customer.
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HUFFPOST SUPER USER
Godweiser
The eyes have it.
11:31 AM on 08/17/2011
The difference is the training and regarding waitstaff as professionals, rather than just hiring...well, what you described. America's appreciation of professionalism is waning, and I think the results are highlighted in the difference between service in the countries. Also, waitstaff here are pretty much begging for tips whereas in Europe they are compensated fairly. That changes the score, considerably.
RealistBC
Micro-bios must pass muster.
09:18 AM on 08/17/2011
Alan Richman has the final word. If a restaurant doesn't meet his requests for further information, or which otherwise violates his standards, he can write about their competition instead. He's allowed too much of his personal feelings to enter into this problem with the owners of M.Wells and wasted an opportunity to really affect their business. He leaves me wondering just how good a food critic he is.
09:15 AM on 08/17/2011
Read the article. Hipster B.S. The wait staff should find other employment. They represent the worst aspects of Urban White Entitlement. Rich kids posing as poor kids faking an up from the gutter rise to success. Taking a nasty spill on your single geared bike does not constitute paying your dues. Not that bright but “knowledgeable” more manipulative than creative, they need to go. Can’t you all get on with it and move to Connecticut like your yuppie parents before you, have kids without Mohawks and learn to hide the body art. And don’t tell me you’re not all like that. If you even identify with these frauds than you are a party member and need to get out of the way. Poseurs! Every generation has its own population of insufferable and tedious toads. Congats Hipsters! You are yours.
09:38 AM on 08/17/2011
The lady doth protest too much, methinks.
09:39 AM on 08/17/2011
wtfudge are you talking about? i'm sure these hipsters don't want to be in your shoes either. You live your life and they can live theirs. Geez..
08:46 AM on 08/17/2011
I don't give much thought to what a food critic think's. Now, my Wife runs a breakfast/lunch restaurant that has repeatedly won Best Breakfast in Phoenix for year's. Wait time's can get long on a busy day...what the cause is more time's than not are customer's who think they can just hang at the table for a hour for a meeting after they eat. That could be your table, or maybe the table on the otherside with the 2 ladie's sipping ice tea, with thier laptop's open and yapping for the past 45 min's, then they decide to order an english muffin....to split! It's not always the place as much as the people that can cause a wait in a restaurant.

If I'm not mistaken, NY has a server union, or something close to it.....we all know what union workers can be like.
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Yossarian22
09:09 AM on 08/17/2011
First off, this wasn't a wait for the table. They had already been seated and given some snacks but were then left to wait for 45 minutes while their server disappeared. Also, congratulations on the completely baseless and gratuitous swipe at unions. I'm sure that's the problem...
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HUFFPOST SUPER USER
Savage Saint Roger
Card Carrying Liberal
09:11 AM on 08/17/2011
I've been a boss in machine shops without unions and a union member as well. There are no more lazy union members than non-union members. Lazy is everywhere,it always has been and always will be.
Some onwers are good to employees and some are not. It is clear no one will work as hard for the business as the owner, most of the time. Why would they - more or less? Employees need inspiration. There are just as many lazy owners. Lazy owners don't inspire and they usually don't stand the test of time either. And usually, the first to get blamed are the employees.
I've done food service work in the health industry. Food service was by far, some of the hardest work I've done. And yes, we all should be conscious of a full and busy restaurant and get out of the way when we are finished or go to them during the slower times of day.
God Bless all the restaurant workers! I enjoy most meals wherever I go!
RealistBC
Micro-bios must pass muster.
09:20 AM on 08/17/2011
The best service is ALWAYS in restaurants where the managers will buss tables and hand out menus when things are busy rather than stand around and spout orders to the overworked staff.
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HUFFPOST SUPER USER
TooLooze
Someone should do something about all the problems
09:29 AM on 08/17/2011
Some people work as hard for their business as the owner because they take pride in their work.
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miamorphos
08:45 AM on 08/17/2011
He went "bone-cold" after hearing the server's complaint? What the heck? Perhaps if his bone hadn't been so hot to trot this wouldn't have happened.
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HUFFPOST COMMUNITY MODERATOR
moonflowerjewelry
Buy American made, no excuses.
09:47 AM on 08/17/2011
I don't buy for a minute any accusation that he groped the server.
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miamorphos
03:23 PM on 08/17/2011
I hope you didn't go bone-cold when you heard it.