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Garry McCarthy: CPD Receives 'Too Many' 911 Calls, System Is 'Kind Of Broken'

Garry Mccarthy

First Posted: 08/30/11 02:54 PM ET Updated: 10/30/11 06:12 AM ET

Chicago Police Department Superintendent Garry McCarthy admitted that his police force can, at times, be slow to respond to reports of shootings at a heated Monday town hall meeting scheduled to discuss the city's budget shortfall.

As WBEZ reports, a South Side Chicago resident told McCarthy that sometimes when she dials 911 to report a shooting, she is told by operators that no officers are available to address her concern. In response, McCarthy admitted the 911 call system "is kind of broken."

"There are too many 911 calls in the system for us to respond to every one," he told the crowd at Kennedy-King College in Chicago's Englewood neighborhood. "And if our officers are tied up on a lower-level priority, then they're not available to reply to your shots-fired call."

But McCarthy also claimed that the problem is not due to a lack of police officers on the force, but, instead, he said a lack of efficiency within the force has impacted how officers' ability to respond to "priority calls."

Still, questions are bound to persist concerning how an admittedly inefficient police force can improve their response time to 911 calls and other urgent matters while, at the same time, their ranks are being thinned under Chicago Mayor Rahm Emanuel's tenure.

As the Chicago Reader reports, despite Emanuel's claim that "nearly 750 additional officers" have been deployed to Chicago's neighborhoods over the course of his first 100 days in office, the number of Chicago police officers has actually decreased slightly. As of last Wednesday, the force is down 260 since last October and short 700 officers compared to five years ago. The bulk of the 750 "new" cops were redeployed from special operations units created by former top cop Jody Weis.

Earlier this month, McCarthy said his department would "trim the fat on executive staff," not the police force, to deliver $1 million in budget savings. Meanwhile, since he was appointed earlier this summer, McCarthy has repeatedly vowed to make "quality of life" arrests -- such as noise violations or public drinking, as two examples -- a priority for his force. McCarthy has claimed such "sweating the small stuff" helps prevent larger crimes, like shootings, before they happen.

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Chicago Police Department Superintendent Garry McCarthy admitted that his police force can, at times, be slow to respond to reports of shootings at a heated Monday town hall meeting scheduled to discu...
Chicago Police Department Superintendent Garry McCarthy admitted that his police force can, at times, be slow to respond to reports of shootings at a heated Monday town hall meeting scheduled to discu...
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04:05 PM on 10/12/2011
Hello

It's a nice article it will help my research.

Thanks
10:08 AM on 08/31/2011
top 5:
1. Hey can you please stop it with internet and plug the phone jack back in...
2. Damn cat chewed the cord again...
3. I told ya the cellular service wouldn't work...
4. Hey are those guys brought in for ID theft off the line yet? We got more calls coming in
5. oh ok - we fired the IT guy... oh well - I'm going on break... "and the shootings - we really don't like most of the people there anyway...
04:47 AM on 08/31/2011
If 911 is busy,call 7-Eleven or Dunkin Doughnuts......
07:10 PM on 08/30/2011
Do not know how it is in Chicago but much of the reason for so many calls to 911 is that police departments nationwide have dropped any other mode of contact or made other contact difficult. There is no other non - emergency phone number and if there is, it is only answered Monday thru Friday from 8 am to 5 pm. People are left with no alternative but to call 911. That's the way it is in my area in Florida.
01:27 AM on 08/31/2011
I believe Dallas has a "311" call center used for requests that are non-police releated.
02:38 AM on 08/31/2011
Having worked in 911 for many years I can assure you that you are wrong , They do have publised non emergency 911 numbers. they are usually a 10 digit number and 911 is so easy. People call 911 for stupid reasons tying up the sytem for real emergencies.
09:34 AM on 08/31/2011
Just looked in my phone book again to be sure. White pages, county pages, city pages there is no non emergancy police number published in ourm town.
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SellPuts
Thinking about devine proportion
06:56 PM on 08/30/2011
lets hope this city doesn't have an uprising.. and with the upcoming 2012 G8 summit and planned nato protests.. i hope they will have enough officers to 'contain' the community.
12:32 AM on 08/31/2011
"Contain the community"? Ah, there's no racism like subtle racism.
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SellPuts
Thinking about devine proportion
03:51 PM on 08/31/2011
no you close minded bigot.. i am referring to CHICAGO .. the community.. the loop, everyone downtown and within cook co.
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jfrank5317
Go Bears!
04:05 PM on 08/30/2011
And the truth is, there really hasn't been a paring down of high level exempts, just a mere
reshuffling of the deck, so no real $1 million 'savings' as claimed, either. McCarthy is correct
about the myriad of nonsense calls that officers must respond to, many of which have
NOTHING to do with the duties of Law Enforcement first responders. If he can actually
pare that down considerably, everyone will benefit in the long run.
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crankyCrackPot
Don't judge a book by its movie
03:38 PM on 08/30/2011
And don't forget, if you see something, say something.
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