Bank Of America Website Issues Continue [UPDATE]

By Candice Choi
The Associated Press

NEW YORK (AP) -- Bank of America's homepage and online banking service were still experiencing problems Friday afternoon, after the bank said a slowdown and other issues had been fully resolved.

A message on the homepage said that page was temporarily unavailable, and customers in New York and California had problems signing into their accounts and conducting business.

Some visitors who tried to sign onto their accounts were greeted with the message that the site was "operating slower than usual" and that the bank was working to restore service.

A spokeswoman for the bank, Tara Burke, said earlier Friday that the site had been fully restored after experiencing difficulties between 9 a.m. and 11:30 a.m. Eastern. Burke was not immediately available to explain the later difficulties.

Burke declined to say why the earlier problems occurred or say how widespread they were. She said customers who couldn't sign onto their accounts still could bank via text message, at ATMs and at branches. She said the problems weren't the result of hacking.

The disruption came a day after the bank said it would start charging a $5 monthly fee for debit card purchases.

Bank of America offers customers a free eBanking account if they do all their banking online and at ATMs. Customers are charged an $8.95 monthly fee for the account if they also use branch locations.

Some customers who tried to sign onto their accounts were greeted with the message that the site was "operating slower than usual" and that the bank was working to restore service.

A spokeswoman for the bank, Tara Burke, said the site had been fully restored for the majority of customers but that some were still experiencing "sporadic" issues.

She said the problems with the website were not the result of hacking but declined to say what was the cause.

Burke said customers who couldn't sign onto their accounts still could bank via text message, at ATMs and at branches.

Bank of America, based in Charlotte, N.C., is the largest U.S. bank by deposits. It offers customers a free eBanking account if they do all their banking online and at ATMs. Customers are charged an $8.95 monthly fee for the account if they also use branch locations.

Comments

[RajGG]

03:37 AM on 11/27/2011

This is small issue. Chase Bank online allow you to withdraw $25,000 more than your balance. I was able to do for $25,000. I wonder if i have to pay back.

[Espeedo]

12:42 PM on 10/03/2011

Now 12:45 pm Monday on the East Coast - no access.
Going to the local and yank it all out. They can go stuff themselves.

[Espeedo]

12:16 PM on 10/03/2011

Noon on the East Coast and STILL no access to my account online.
GRRRRRRRR!

[seeksthetruth]

04:13 PM on 10/02/2011

Too Big to Care about small customers.

[Reality now]

11:48 AM on 10/02/2011

All of their customers should leave BofA for a credit union and let the whole bank go down. Perhaps the other banks would then get the message that the People are customers...not servants!

[MJJBunny]

08:58 AM on 10/02/2011

The recourse is to cut up your debit card and MAIL it back to BOA. Move your money to a local community bank. Check on the following website to make sure it is sound: http://www.bauerfinancial.com/btc_ratings.asp. I've been with the same community bank since 1992 and it has a 5 star rating.

[burtongrl]

08:34 AM on 10/02/2011

Probably just another sneaky way to add that ridiculous late fee for those unable to make on online payment in time, BOA blo.ws!!!

[Demarcus Jackson]

03:12 AM on 10/02/2011

Why anyone would bank with Bank Of America is beyond me. Geez.

[cats530]

05:50 PM on 10/01/2011

"Well, Citigroup, which had no other choice, has just decided to follow in BofA's footsteps, which i) proves there is indeed a collusive move of desperation by the bank cartel, which in a normal country would see at least a statement from Eric Rip Van Holder, and ii) our thesis about America's impatience with petty theft - they are more than ok with grand scale larson such as that by the Fed via shadow inflation and currency devaluation, but when it comes to paying up an additional $5/month, well, just look at Netflix, which instituted a $6/month price hike two months ago... and is now fighting for survival. As for the exemption requirements, they will likely be the same as Bank of Countrywide Lynch's: either have a mortgage with the TBTF behemoth, or have $20k in a deposit account - both which will likely not be much of a help to 90%+ of the bank clients."

http://www.zerohedge.com/news/citi-follows-bank-america-instituting-debit-card-fee-19-trillion-deposits-risk

[Bunny007]

05:39 PM on 10/01/2011

This site is still closed down and it is the end of the DAY ON SATURDAY!!!!

Temporary Glitch, MY A$$ Bank of America---

Wouldn't doubt if this is a purposeful close down to prevent millions from pulling their accounts at once!!

Well- I have got NEWS for you Bank of America-- you have just made millions of people go from angry to FURIOUS-- and you are now guaranteed to lose more customers because of your dirty tricks!!

This is horrific!

[Diasamax]

04:47 PM on 10/01/2011

The "slow down" was probably on purpose since so many customers are upset about being charged $5 to access their own money. The bank probably shut it down to keep customers from trying to close their accounts or move money for that purpose. I don't put anything past BofA.

[Mahi vce]

12:44 PM on 10/01/2011

Move your money to Credit Unions or Local Banks
http://mov­eyourmoney­project.or­g/

[sitedownco]

12:33 PM on 10/01/2011

"fully restored" - I'm surprised BofA hasn't corrected this quote yet. See the website outage reports still coming in over 30 hours after they started: http://sitedown.co/bank-of-america

[anafreeka]

11:51 AM on 10/01/2011

Website down for 24 hours...not good. I worked in a BOA call center....glad to be gone. I wonder if the website was hacked. They lied yesterday about fixing the problem so why should anyone believe what they say today!

[alipinskij]

11:35 AM on 10/01/2011

The BoA website is still down, 8:30 AM PST on Saturday. Does this mean that paychecks, rent checks, mortgages and utilities bills will be considered late? Will BoA pay out a late fee to the consumers?

[Lila Wilson]

11:52 AM on 10/01/2011

Of course not. Those silly customers should have anticipated that this would happen. They are going to somehow be responsible. Disgusting.

[alipinskij]

12:28 PM on 10/01/2011

One of reasons I dropped them was due to a lost paycheck. I had the ATM scanned copy of the check, they told me I was lying! I showed the check, got hit with major fees, then had my boss do a stop payment and cut a new check. All so I could pay rent. Then they found the check a month later and got hit with MORE FEES! It was ugly. No one on their end seem to care. So I took my money away and play with new friends who seem to understand, it's MY MONEY, NOT THEIRS.