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Friendly's Bankruptcy Filing Imminent, Says Report [UPDATE]

Friendlys Bankruptcy

Posted: 09/30/11 10:52 AM ET

UPDATE (10-5 10:52 a.m.): It's official: Friendly's has filed for bankruptcy. Consumerist reports that the company confirmed this morning that the Chapter 11 process has been set in motion. The chain has already closed 63 of its around 500 locations. Consumerist has the full list of Friendly's being closed in the early stages of the bankruptcy; the longer-term fate of the chain will assumedly be decided in bankruptcy court.
UPDATE (10-5-11 11:39 a.m.): The AP is also reporting that Friendly's has filed for Bankruptcy. Here's the AP report:

NEW YORK (AP) -- The parent of the Friendly's restaurant chain filed for Chapter 11 bankruptcy protection on Wednesday and said that it has already closed 63 of its stores. Each store employed about 20 people, so about 1,260 jobs were lost.

The 76-year-old company known for its ice cream and hamburgers is the latest restaurant chain to file for bankruptcy, as consumers continue to eat out less, a habit they picked up during the recession, and food costs remain high.

Other companies that have sought bankruptcy protection this year include Perkins & Marie Callender's; Real Mex, which operates El Torito Restaurant and Chevys Fresh Mex, and SSI Group Holding Corp., which operates Souper Salad and Grandy's restaurant.

Friendly's said the economic downturn coupled with higher costs and high rents drove it to file for bankruptcy protection.

"The strategic decision to pursue a financial restructuring will allow us to proactively and quickly improve our financial position," said CEO Harsha V. Agadi.

Friendly Ice Cream Corp., based in Wilbraham, Mass., says it has secured $70 million in financing and that its 424 remaining restaurants will stay open and pay employee salaries and benefits as it reorganizes under bankruptcy protection. Gift cards will continue to be honored. Friendly's now employs about 9,000 workers.

Its current owners, Sun Capital Partners, will be the lead, or "stalking horse" bidders, in an auction process.

The company filed for bankruptcy protection at the United States Bankruptcy Court for the District of Delaware.


Friendly's is on the verge of bankruptcy, according to a report from the Wall Street Journal. The ice cream and casual dining chain will apparently file for Chapter 11 protection as early as next week. The Journal reports that the over 500 Friendly's location will likely remain open during bankruptcy proceedings, with the help of a $75 million financing deal with Wells Fargo bank.

EARLIER:

Friendly's has been owned by private equity firm Sun Capital Partners since 2007. It was founded by brothers Prestley and Curtis Blake, pictured above, in 1935. In between the two owners, the chain was owned by several different partners, including, during the '70s and '80s, Hershey's.

In recent years, Friendly's has tried several schemes to drum up new revenue. In August of 2009, it opened the first of a planned chain of fast food restaurants called Friendly's Express, assumedly a bid to capture business from customers hurt by the recession. But Friendly's has been hampered by consistent complaints about service and food quality. A recent ranking of medium-sized restaurant chains by Consumer Reports placed Friendly's dead last, with a score of 68, matched only by Buffalo Wild Wings and Joe's Crab Shack.

Friendly's bankruptcy rumors come on heels of several other high-profile restaurant chain bankruptcy filings. Sbarro, Charlie Brown's Steakhouse and Fuddruckers have all filed papers in recent months. Like Quiznos, which has not officially filed for Chapter 11 protection despite persistant rumors, Friendly's was not eligible for inclusion on a recent list of restaurant chains likely to go bankrupt because its stock is not publicly traded.

A slideshow about the corporate history of Friendly's on the company website ends with the note, "With 75 years of creating great family experiences, Friendly's is the brand that brings our guests quality meals, ice cream the way it should be, and everlasting family memories for generations to come." Yesterday's Friendly's bankruptcy rumors make this conclusion seem almost laughably optimistic -- and increasingly unrealistic.

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UPDATE (10-5 10:52 a.m.): It's official: Friendly's has filed for bankruptcy. Consumerist reports that the company confirmed this morning that the Chapter 11 process has been set in motion. The chain ...
UPDATE (10-5 10:52 a.m.): It's official: Friendly's has filed for bankruptcy. Consumerist reports that the company confirmed this morning that the Chapter 11 process has been set in motion. The chain ...
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12:33 PM on 10/21/2011
You know it all comes down to the same problem! WHO,S running the show. If you have good management,you wont have bad service OR unclean places to eat.Pay your management and help a decent wage and they will take care of things. If they are under paid etc they just steal from you,feed their friends and all that.I hate to see Friendlys go,I grew up with them,looked forward to that ice cream treat,I really hope they can re-organize!!!
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08:43 AM on 10/08/2011
I use to go to Friendly's all the time until they started down grading their coffee,
and cutting corners with their food. Samething with Dunkin Donuts, they changed
the grade of their coffee from a high grade Colombian bean to a lower grade coffee
from a cheap country. Its not even Colombian. All these companies care about is the
money and to cut costs anyway they can without carring about its customers or the
quality of their products. People are not stupid, we know when we're getting ripped off.
EvieEve
An injustice to one is an injustice to all
09:56 AM on 10/06/2011
My Mother in Law will be devastated
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AlfredE69
Liberty Lovin' Tree Hugger
08:17 AM on 10/06/2011
What, no bailout for Friendly's?
mrshep
Quiet...Genius at Work
02:39 AM on 10/06/2011
There weren't any around my neighborhood, i did go to one a couple of times while traveling
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aries932
quote the Raven..."nevermore"
02:31 AM on 10/06/2011
Snails pace service...dirty tables and no booze..sux...
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Patrick Labbe
Socialist/Anti-Capitalist/Pro-Workers
02:07 AM on 10/06/2011
I used to love Friendly's. Haven't been to a Friendly's since moving out of New England some years ago.The sit down low cost resturants are going out of business to be replaced by the McDonalds and such that served cloned food.
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dearthaircroi
01:47 AM on 10/06/2011
I used to like eating at Friendly's but had noticed the service was getting bad and that some of the Friendly's I visited wasn't even cleaning very well . I stopped going and buy breakfast at deli's instead.
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bfliny
01:34 AM on 10/06/2011
We have a couple of Friendlys near us. I think the service is what makes or breaks them. The 1 we go to the most recognizes us, remembers where we like to sit, & treats us like old friends.

You cannot expect much from this type of restaurant. It is inexpensive & a great place to bring families. It is also a great place for teens to meet. A place like this is really necessary in suburbia.
01:26 AM on 10/06/2011
A friend and I stopped in a local Friendly's.The waitres was pleasant enough til shew took the order. We have had issues with this particular store in the past.Now how does one totally screw-up two banana splits ?? That is a signature dish for them. When I asked her where the requested pineapple was,since it wasn't on the item. She went back to fetch a small condiment holder of pineapple. Upon her return [ she thought I was going to add it myself.] I informed her that it was to be remade. A shift manager watched it all and said nothing at all. When the replacement was brought back so was her attitude ' I hope this is satisfactory' was the put out remark. This one should have been closed several years ago.
02:44 AM on 10/06/2011
people like you shouldnt be allowed to eat in public. she forgets to put something ON TOP of your food, and when she brings it to the table you have to make her waste time and food to remake something that is exactly the same as it would have been if you just put the pinapple on top of your split when she brought it over.Does it feel good to be a power hungry duechebag to the waitress?
01:07 AM on 10/06/2011
Very sad news we have one in my town and my kids loved to hang out there.
Food is good and prices are reasonable
01:04 AM on 10/06/2011
The food the one time I eat there was not good. Gravy like glue, and most of the food cold. I can understand why they went of of business. I tried it once and never went back.
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Jim Fay
12:22 AM on 10/06/2011
I liked Friendly's but not for reasons that would make them any money. In high school, it was the place to meet your friends. It was easy to go in by myself and have a cup of coffee and see who showed up. Usually, the regular gang did, and our evenings began from there. Their parking lot became sort of like their backyard. We'd leave indoors and go spend hours in the parking lot. They should paint the side of the building white and show movies ! The only place I've seen most of that regular gang lately is FACEBOOK !
12:19 AM on 10/06/2011
My feeling are that most people in the eastern seaboard are to overly hypersensitive. Everything MUST be perfect. All I ever hear is b-tch, b-tch,b-tch, not realizing that alot of these people who work in restaraunts only make minimum wage, or for waitstaff only 2.63 an hour!!!!! You try putting up with cranky people for that ! I also wish that corporate did not have there fingers in the restaraunt business because yes, it is all about the bottom line !! On the other hand I can only pray that Friendlys patrons will somehow keep the faith and keep the remaining stores alive or there will be even more people out of jobs, which this country really needs right now haha..
01:04 AM on 10/06/2011
Their minimum wage is lower than 7+ an hour because they also get tips.
I personally give at least 15%. For about 10 minutes they really serve me they got $10-$15 which makes about $60-$90 an hour. And they might not even clime it for income tax
08:29 PM on 10/10/2011
Not everyone gives 15%. Sometimes your lucky to get any tip at all. Sometimes other customers steal your tip off the table. Some people just plain "forget".
Most waitstaff I know claim 90% of their tips because of the income taxes that they must "claim".....If they get layed off their Unemployment check is 60% of their claimed earnings.
I could only wish to get $60 -$90 an hour ,then I wouldn't have to work 2 jobs !!!
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mccann25
12:11 AM on 10/06/2011
Never heard of them, must not have been very good.