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BofA Account Cancellations: Bank Saw 20 Percent Jump In Account Closures Last Quarter

Closing Accounts Bank Of America

First Posted: 01/20/2012 2:04 pm Updated: 01/20/2012 2:04 pm

Do banks need your money?

Bank of America revealed yesterday that the number of customers closing their accounts spiked last quarter, but officials didn't seem concerned. BofA CEO Brian Moynihan revealed the number of account closings jumped 20 percent in the last quarter, during the bank's earnings call on Thursday.

Many of those were related to the BofA's ill-fated attempt to charge customers $5 for using their debit cards. "We had some impact from the $5 debit fee," he said. "That's why we made a decision to reverse it."

But if Moynihan seemed to understate the impact of the account closings, it's because the real secret is that BofA doesn't want any more money in its coffers -- especially not money that costs the bank a lot to hold. On average, a bank spends a couple hundred dollars per year to maintain a checking account customer.

"They had some closings but when you look at liquidity, the last thing they need is more deposits," said Anthony Polini, an analyst with research firm Raymond James.

BofA isn't alone. It's arguable that none of the big banks need more money in the form of deposits. But do they have too much?

"Generally speaking, yes," said Dan Geller, president of Market Rates Insights, an economic research firm. "At the end of September we passed $10 trillion mark [for the first time] in history and out of that, $1.5 trillion is sitting at Fed. It's excess liquidity."

That means banks are sitting on piles of cash and those piles aren't doing very much for their balance sheets. Deposit interest rates overall fell by 26 percent in 2011 because of the low demand for loans, like mortgages, and because of conservative consumers, who preferred to keep their dollars in low-yield and low-risk deposit accounts, according to Market Rates Insight. Checking accounts saw an even bigger drop in interest rates: they fell from a national average of 0.48 percent in the beginning of the year to 0.07 by the end of 2011. So when there was a surge in bank cancellations in a single quarter, it's more understandable that Bank of America barely blinked.

Instead it is looking to other ways to drive revenue. Big banks, including Bank of America and Chase, are leaning on a reliable money maker instead: credit cards. Across the board, the biggest banks are posting fast growth in the card divisions, earnings calls revealed over the last week.

Earlier on HuffPost:

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Do banks need your money? Bank of America revealed yesterday that the number of customers closing their accounts spiked last quarter, but officials didn't seem concerned. BofA CEO Brian Moynihan r...
Do banks need your money? Bank of America revealed yesterday that the number of customers closing their accounts spiked last quarter, but officials didn't seem concerned. BofA CEO Brian Moynihan r...
 
 
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HUFFPOST SUPER USER
Sheldon archer
Facebook name is Yuyun Archer
03:17 AM on 01/24/2012
" but officials didn't seem concerned" With 100 million happy customers, why should they be concerned?
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Kai-HK
Don't Share My Wealth! Share My Work Ethic!
11:46 PM on 01/23/2012
Go BoA...we support you! No need to cave to these envious whiners!
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pisedoff
Not gonna take it any more
10:46 PM on 01/23/2012
If the b overnment will not make then small enouh to fail, then the people will. BANK LOCALLY.
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HUFFPOST SUPER USER
Ember Firedog
A satiated micro-bio is not empty.
06:33 PM on 01/23/2012
And what a fine thing it is to see these_leviathans_and_cretins_respond to consumer_dissatisfaction with their_fraudlent, high-handed tactics.
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FoxIslander
Fox Island...no relation to Fox News
06:25 PM on 01/23/2012
...these organizations shouldnt even be called "banks" anymore...the banking end of their business model isnt profitable enough.
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HUFFPOST SUPER USER
Janzee12000
You're all individuals!
03:37 PM on 01/23/2012
These big banks aren't interested so much in your money. They are only interested in how much you're willing to pay to have them hold it. Interest from loans paid is not enough revenue for the banks to maintain positions in the world market. They need a revenue stream of fees and penalties to create the funds necessary to make big investments. Moving your money is a good start but if you have loans or credit cards do what you can to pay those off and cancel them. You can open other cc accounts and take loans from a community bank or credit union if you are concerned about your credit score. But best of all you've moved your "business" not just your money..
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HUFFPOST SUPER USER
Ember Firedog
A satiated micro-bio is not empty.
06:46 PM on 01/23/2012
Excellent post!
03:05 PM on 01/23/2012
"Growing Numbers Moving Their Money Away From BofA"

While true, deposits at BofA were up year over year.
HUFFPOST SUPER USER
RedDog79
03:03 PM on 01/23/2012
treat people like crap and see what it gets you? fewer customers - you'd think they could have figured that out - oh wait I guess greed got in the way.
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HUFFPOST SUPER USER
Ember Firedog
A satiated micro-bio is not empty.
06:48 PM on 01/23/2012
Yup. Move your money. It is not until you do that they realize that it's a two way street.
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HUFFPOST SUPER USER
Joe Krumbach
We are the children of an alien experiment.
02:54 PM on 01/23/2012
Bank of America is evil.
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Ed Baker
All Hail Big Mother
11:46 AM on 01/23/2012
Hurray!

The bank will be much stronger if they shed these unprofitable accounts.
10:22 PM on 01/22/2012
Sitting on piles of cash but yet can't repay their investors over bad mortgages? Why do they have to be sued to do the right thing? Also, if they are sitting on piles of cash then can someone tell me again why they can't readjust the mortgage principal? Is it because the rich can make mistakes and get away with it but when a consumer does it, they have to learn a lesson? Unless you really like your house, if it's underwater, I suggest you walk away because BofA will string you along for every cent they can get.
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Ed Baker
All Hail Big Mother
11:48 AM on 01/23/2012
They can't write down your principal because they don't own the mortgage.

Say that to yourself 5 or 10 times and learn it.

They don't make the decision on mortgage modifications either - guess why....

Right - they don't own the mortgage.

Say that to yourself over and over again until you learn it.
03:29 PM on 01/23/2012
Dats right boy. The mastah dun sold you down the ribah.
02:35 AM on 01/24/2012
Really, then you mean to tell me the bailout money should have went to the investors instead of the banks? That's why the banks are sitting on piles of cash? That bailout money couldn't be used to pay the investors on a portion of our loan? If what you say is true then the investors could take their lawsuit money and use it to write down our mortgages and simply charge us a higher rate on the adjustable mortgage. Anyway you look at it, the consumer is getting screwed - say that to yourself over and over again until you learn it.
12:14 PM on 01/22/2012
Yet the DNC will hold Obama's speech at BofA stadium!!!
HUFFPOST SUPER USER
Tquin
05:42 PM on 01/22/2012
Of course, they owe BofA and this is the payback. Probably will move Treasury funds there also. The bank has done so much for the DNC and Obama.
03:30 PM on 01/23/2012
And of course Newt or Mittens would be better.
This user has chosen to opt out of the Badges program
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authorized-user
macho macho man
11:50 AM on 01/22/2012
BAC couldn't care less about depositors.
They would like to dump everyone and close their branches and then head right to the FED discount window and borrow at .75% and buy bonds at 2%. They could also muddy the waters even more in leveraged commodities like oil and corn.
Their only problem is the sticky foreclosure and underwater properties they are saddled with as well as a few niggling prosecutions for robo signing.
If they could liquidate all of these don't wanters, it would be a jail break for Moynihan and Warren Buffet.
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Ed Baker
All Hail Big Mother
11:50 AM on 01/23/2012
The rate they would pay at the fed is not .75% - it's .07%. In order to get 2% on a bond, one has to go out to 10 years.

B of A isn't saddled with foreclosed properties - they don't own the mortgages, they only service them - say that to yourself a few hundred times and learn it.
06:36 AM on 01/22/2012
That means banks are sitting on piles of cash and those piles aren't doing very much for their balance sheets.

no wonder they wanted to impose fees, what's the point of holding cash if you cannot steal it from?
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farmilyman
everything is illusion
06:33 AM on 01/22/2012
Why does anyone use a national bank over a credit union.
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HUFFPOST SUPER USER
jmoser1973
It is what it is.
08:24 AM on 01/22/2012
I can only speak for me that I am currently residing in Australia and renting my house in Texas. They have WestPac bank here that allow me to take money out of the ATM for no charge having a BofA account. BofA doesn't charge me either. Otherwise, I would not be with them. They have forgotten how to take care of their customers. Honestly, I am surprised that the number is only 20% even though that is a huge number. Some people just don't like making changes.
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Ed Baker
All Hail Big Mother
11:50 AM on 01/23/2012
I do because I operate in 19 states, and community banks can't serve me.
Maarten Wentink
99%er, 53%er & Job Creator
01:51 PM on 01/23/2012
I have worldwide access to all my accounts and payroll with my local bank. Unless you actually go into a bank branch it does not matter with todays technology.

It is your perogative but your argument does not hold up for most people.
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farmilyman
everything is illusion
10:28 PM on 01/23/2012
Some credit unions are nationwide like Navy Federal. USAA bank is also good if you were in the military.