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911 Call From Josh Powell's Home: Read Transcript Of Social Worker And Dispatcher

The Associated Press   02/ 8/12 06:09 PM ET  AP

Police have released a series of recordings from 911 calls made Sunday when authorities in Washington state say Josh Powell locked himself and his two young sons in his house and lit it on fire. The following transcript comes from a social worker who had just arrived at the home with the boys for a court-ordered supervise visit. The transcript has been edited to remove personal information.

DISPATCHER: Good morning.

SOCIAL WORKER: Hey, I'm on a supervised visitation for a court ordered visit and something really weird is happened. The kids went into the house and the parent, the biological parent, his name is Josh Powell, will not let me in the door. What should I do?

911 OPERATOR: What's the address?

SOCIAL WORKER: It's 8119 and I think it's 89th -- I don't know what the address is.

911 OPERATOR: OK, that's pretty important for me to know.

SOCIAL WORKER: I'm sorry, just a minute. Let me get in my car and see if I can find it. Nothing like this has ever happened before in these visitations, so, I'm really shocked and I can hear one of the kids crying but he still wouldn't let me in. OK, it is one, uh, one ... Oh, just a minute I have it here. You can't find me by GPS?

911 OPERATOR: No.

(Pause of approximately 10 seconds.)

SOCIAL WORKER: OK, it is – I still can't find it. But I think I need help right away. He's on a very short leash with DSHS (Department of Social and Health Services), and CPS (Child Protective Services) has been involved. And this is the craziest thing. He looked right at me and closed the door. Are you there?

911 OPERATOR: Yes, ma'am, I'm just waiting to know where you are.

SOCIAL WORKER: OK. It's 8119 189th St. Court East, Puyallup, 98375. And I'd like to pull out of the driveway because I smell gasoline and he won't let me in.

911 OPERATOR: You want to pull out of the driveway because you smell gasoline but he won't let you ...?

SOCIAL WORKER: He won't let me in.

911 OPERATOR: He won't let you out of the driveway?

SOCIAL WORKER: He won't let me in the house.

911 OPERATOR: Whose house is it?

SOCIAL WORKER: He's got the kids in the house and he won't let me in. It's a supervised visit.

911 OPERATOR: I understand. Whose house is it?

SOCIAL WORKER: Josh Powell.

911 OPERATOR: OK. You don't live there, right?

SOCIAL WORKER: No. No. I'm contracted to the state to provide supervised visitation.

911 OPERATOR: I see. OK. And who is there to exercise the visitation?

SOCIAL WORKER: I am, uh, and the visit is with Josh Powell. And he's the husband of ...

911 OPERATOR: And who's supervising?

SOCIAL WORKER: I supervise.

911 OPERATOR: So you supervise and you're doing the visit? You supervise yourself?

SOCIAL WORKER: I supervise myself. I'm the supervisor here.

911 OPERATOR: Wait a minute. If it's a supervised visit you can't supervise yourself if you're the visitor.

SOCIAL WORKER: I supervise myself. I'm the supervisor for a supervised visit.

911 OPERATOR: OK, but aren't you the one making the visit? Or is there another parent there that you're supervising?

SOCIAL WORKER: I'm the one that supervises. I pick up the kids at their grandparents'.

911 OPERATOR: Yes. And then who visits with the children?

SOCIAL WORKER: Josh Powell.

911 OPERATOR: OK. So, you're supposed to be there to supervise Josh Powell's visit with the children?

SOCIAL WORKER: Yes, that's correct. And he's the husband of missing Susan Powell. This is a high-profile case.

911 OPERATOR: How did he gain access to the children before you got there?

SOCIAL WORKER: I was one step in back of them.

911 OPERATOR: So they went into the house and he locked you out?

SOCIAL WORKER: Yes. He shut the door right in my face.

911 OPERATOR: Alright, now it's clear. Your last name? ....

(Exchange in which caller provides personal information.)

911 OPERATOR: And what agency are you with?

SOCIAL WORKER: Foster Care Resource Network. (Pause). And the kids have been in there by now approximately 10 minutes. And he knows this is a supervised visit.

911 OPERATOR: How many children?

SOCIAL WORKER: Two, Braden is five and Charlie is seven.

911 OPERATOR: And the dad's last name?

(Long Pause)

SOCIAL WORKER: Powell. P-O-W-E-L-L.

911 OPERATOR: Two L's? Two L's at the end of Powell?

SOCIAL WORKER: Yes.

911 OPERATOR: His first name?

SOCIAL WORKER: His first name is Josh.

911 OPERATOR: Black, white, Asian, Hispanic, Native?

SOCIAL WORKER: He's white.

911 OPERATOR: Date of birth?

SOCIAL WORKER: I don't know. He's about 39.

911 OPERATOR: How tall?

SOCIAL WORKER: 5' 10", 150 pounds.

911 OPERATOR: Hair color?

SOCIAL WORKER: Brown.

911 OPERATOR: Did you notice what he was wearing?

SOCIAL WORKER: No, I didn't notice what he was wearing.

911 OPERATOR: Is he alone?

SOCIAL WORKER: I don't know. I couldn't get into the house.

911 OPERATOR: Are you in a vehicle now or on foot?

SOCIAL WORKER: I'm in a vehicle. I'm in a Prius. A 2010 Prius. The door is locked. He hasn't opened the door. I rang the doorbell and everything. I begged him to let me in.

911 OPERATOR: ... Please listen to my questions. What color is the Toyota Prius?

SOCIAL WORKER: Gray. Dark gray.

911 OPERATOR: And the license number?

SOCIAL WORKER: I don't know I can look ...

(Social worker provides license number.)

911 OPERATOR: Alright, we'll have somebody look for you there.

SOCIAL WORKER: OK. How long will it be?

911 OPERATOR: I don't know, ma'am. They have to respond to emergency, life-threatening situations first. The first available deputy will respond.

SOCIAL WORKER: This could be life-threatening. He went to court on Wednesday, and he didn't bring his kids back and this is really – I'm afraid for their lives.

911 OPERATOR: OK. Has he threatened the lives of the children previously?

SOCIAL WORKER: I have no idea.

911 OPERATOR: Alright. Well, we'll have the first available deputy contact you.

SOCIAL WORKER: Thank you.

911 OPERATOR: Bye.

SEE PHOTOS FROM THE POWELL FAMILY TRAGEDY:
Father Kills Sons And Self
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Pierce County sheriff's deputies and Graham firefighters work through the wreckage of a home in Graham, Wash. where the bodies of Josh Powell and his two sons were found on Feb. 5, 2012 in a double-homicide suicide.

The boys had just been brought by a Child Protective Services worker to Powell's home for a supervised visit when police say the dad deliberately blew up the house. A judge had denied the previous week a request by Powell to regain custody of his sons, who had been living with the parents of his missing wife, Susan.
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Police have released a series of recordings from 911 calls made Sunday when authorities in Washington state say Josh Powell locked himself and his two young sons in his house and lit it on fire. The f...
Police have released a series of recordings from 911 calls made Sunday when authorities in Washington state say Josh Powell locked himself and his two young sons in his house and lit it on fire. The f...
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11:36 PM on 03/01/2012
the 9-1-1 operator was clearly burned out- either he has done this job for too long or he is being pressured by management to over-perform without time to DE-brief.(google "gallows humor".

Look at the example of how a 9-1-1 call SHOULD go, and how you would want it to go if you were minutes away from being killed or having to kill someone to protect yourself and your family.
Okla. Woman Shoots, Kills Intruder 911 Operators Say It's OK to ...
â–º 2:12â–º 2:12

www.youtube.com/watch?v=s1-Kz3vU5DYJan 4, 2012 - 2 min - Uploaded by donjeffrey1
The 911 dispatcher confirmed with McKinley that the doors to her home ... that but you do what you have to ...
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HUFFPOST SUPER USER
C Sparkman
Not your grandmother's unicorn
07:11 PM on 02/14/2012
The reason he did it: he hears "case worker". Assumes she's a "government worker", when in fact she works for a private contractor like himself! Then, he just hears what he wants to. At first, he wants her off the phone. Then he starts to have fun with her. Sick.

He may not be a trainer or supervisor at LESA, but he has 18 years experience. And he has been their public face for quite a while. So it's not a training issue. And I don't think monitoring him would do much good either. He has learned a valuable lesson, "Do unto others as you would have them do unto you."
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Lizaxyz
Just sit right back and you'll hear a tale...
02:58 PM on 02/14/2012
This dispatcher is unbelievable! Waht didn't he understand when she had to repeat Josh Powell over and over again! He wasted so much precious time!
02:10 PM on 02/14/2012
Sadly the training appears to be lacking in this case. Was someone unhappy for having to work on the weekend? Have a family member that once was a supervisor in that same office. I need to get her to answer my questions as to what may have happened. I hope that at least a job was lost over this and the operator has a time getting to sleep at night for lack of concern and interest on the call. What was she doing plotting a book, asking all those details. All she needed were the basics and to dispatch a car. Just lazy I guess and a control freak...
12:23 PM on 02/11/2012
Most 911 calls I have heard are peppered with passive aggressive behavior on behalf of the operator. Just because SOME people abuse the 911 system and call for ridiculous reasons doesn't mean that everybody who calls has half a brain. The training of 911 operators needs to be drastically changed. The lives of people hang in the balance here! We depend on the professionalism of 911 operators!! They are our first line of defense! If they drop the ball, the consequences for EVERYONE are immeasurable.
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OneMomsBatlle
A mom fighting to protect her daughters.
02:41 PM on 02/10/2012
We as a county have to use this tragedy to make changes. I encourage each and every person to use this case to bring change to the Family Court System. The judges and other people who are appointed to protect children need to be held accountable.

I urge you to start writing letters: https://writerep.house.gov/writerep/welcome.shtml
We can sit here and make comment after comment yet it won't change anything.

Tina www.onemomsbattle.com
11:33 AM on 02/10/2012
Why is it that this DCS worker is basically being treated like a hero when, she failed to do her job. The whole point of her being there for supervised visits was to ensure that he didn't hurt the kids. By her own admissions there was no fight. He didn't even have to push her out the door to separate her from the kids. SHE LET THEM GO INTO THAT HOUSE ALONE and basically handed them over to their killer. And then, if I'm reading the articles correctly, her first call wasn't even to 911, but she called her supervisor first because she DIDN'T KNOW WHAT TO DO.

It's her job to know what to do. I don't care if this has never happened to her before. The court trusted her to keep them safe, and she didn't. She knew detailed information about WHY the court didn't want him to have these children and she still let them go into that house alone without her. And then when she did finally call for help, instead of telling the dispatcher immediately that she was an officer of the court and the man had barricaded himself in the house with the children and she needed police she says "what should I do?"

This was an amazing failure by so many people, the courts, the police for withholding information about the incest material on the fathers computer and not doing more to arrest him, but ultimately she is the one who failed
12:57 PM on 02/10/2012
The CPS worker doesn't have the authority to do anything other than follow the orders given them. I fault the lack of coordination between CPS and the police. The police were closing in on Powell and had just begun two weeks of "pressure" they were putting on him to get him to start talking. The judge denied him custody again and that was part of the pressure plan. AT THE SAME TIME , CPS was hand delivering the children to Josh.

There is a huge disconnect there. The police believed he was the murderer of his wife and were closing in on him. While CPS was doing the same thing it had been doing - hand delivering the kids to Josh in his own home. Of course he was going to react to the pressure negatively. The grandparents had warned the police that he could do something to the children. When the chief of police was questioned about this he simply rolled his eyes and said that it was CPS's jurisdiction.

At the very least there should have been police supervision also, of the visits. What a huge failure of all parties involved. Think of all of the parties involved in protecting those children - the police, CPS, the CPS worker. And Powell still manages to murder his children.
06:27 PM on 02/10/2012
Whether they have authority or not they still have training for what to do in situations where the party they are supervising gets the child away from them. Otherwise you might as well just walk outside and pick whoever is walking past at the moment and send them off saying "don't worry if something goes wrong, we'll worry about that when it happens."

The dispatcher doesn't have the authority to tell her what to do, only to send her police, fire or emts. Granted, once he had the location information even if he thought that she was one of the parents he still had enough information to put in a call for a domestic in progress and should have entered the call to get police started while he attempted to get more information. I'm not saying that the dispatcher didn't handle the call poorly because he did. But she gets confrontational with him from the beginning with her "I don't know the location" and "Can't you find me by GPS?" She should KNOW this location before she gets there in case she needs to call for police or medical help. Especially since she makes statements in her interview about how well she knew and loved these children. If she's been doing this with these children for so long how can she not know the address she's been taking them too all this time?
12:35 AM on 02/10/2012
This part is just unreal ! Listen, even if this 911 operator had half a brain and reacted quicker those kids probably couldn't have been saved. But this is unacceptable and the operator should be removed from this job.

911 OPERATOR: OK. You don't live there, right?

SOCIAL WORKER: No. No. I'm contracted to the state to provide supervised visitation.

911 OPERATOR: I see. OK. And who is there to exercise the visitation?

SOCIAL WORKER: I am, uh, and the visit is with Josh Powell. And he's the husband of ...

911 OPERATOR: And who's supervising?

SOCIAL WORKER: I supervise.

911 OPERATOR: So you supervise and you're doing the visit? You supervise yourself?

SOCIAL WORKER: I supervise myself. I'm the supervisor here.

911 OPERATOR: Wait a minute. If it's a supervised visit you can't supervise yourself if you're the visitor.

SOCIAL WORKER: I supervise myself. I'm the supervisor for a supervised visit.

911 OPERATOR: OK, but aren't you the one making the visit? Or is there another parent there that you're supervising?
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05:07 PM on 02/10/2012
I thought it sounded like someting from a Monty Python movie.
11:04 AM on 02/14/2012
Honest to God, my thoughts exactly, if this entire episode wasn't so dark and horrid it would almost be comical,,...who's on first?
11:11 AM on 02/14/2012
Honest to God, that was my thoughts exactly...if this wasn't such a horribly dreadful and dark episode, it would almost seem comical...'who's on first?'
04:36 PM on 02/09/2012
This operator should be fired. The questioning about supervision and who she is supervising is blatantly antagonistic. Time was wasted, two children were terrorized, chopped up and then burned by their father in the time this pissing match took place. We can never know how the outcome would have changed if help had been dispatched sooner. But I do know this person, the operator, needs to own these deaths due to their mis-handling and belligerence. Others have responsibility too, but providing access to help is a sacred charter. We need to screen these operators.

I hope the grandparents sue.
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HUFFPOST SUPER USER
C Sparkman
Not your grandmother's unicorn
07:27 PM on 02/14/2012
Excellent, excellent points. But he is one of LESA's dinosaurs! He has been there forever! He is, or, was, their public face!

Everything about this case is blatantly antagonist­ic. Josh Powell lived to be 38 years old, and I've yet to read or hear of a single science based intervention or of a single instance of ONE single person suggest we "evaluate" the guy until the judge did and that's what supposedly made him snap!! Too little, too late.

Just too bizarre.
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HUFFPOST SUPER USER
rockysparks
there's no law against being annoying.
04:28 PM on 02/09/2012
OK. Sounds like the dispatcher was reading the questions from a form. These calls are monitored and he probably got hung up on getting all the facts right and lost sight of the emergency situation. Wrong thing to do, but understandable if you've done ANY kind of call center work. Training emphasis tends to be on accuracy rather than having human responses ... sounds like he might have been new, might not have registered that this was a social worker and not a complaining ex-spouse. Or he could just be one of those totally clueless people who don't belong in the business.

I hope updates on this angle of the story will continue to be provided.
04:21 PM on 02/09/2012
The time this dispatcher took asking STUPID,MEANINGLESS questions is time wasted that could have possibly saved these children. I would have to say this dispatcher was partly to blame for their deaths.NICE WORK 911 PERSON !!!
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HUFFPOST SUPER USER
salamanca1
They're good eatin', but you need a lot of 'em
04:06 PM on 02/09/2012
Both morons dropped the ball on this one, though in any event it's more than likely the kids would have been dead by the time police showed up.
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HUFFPOST SUPER USER
C Sparkman
Not your grandmother's unicorn
07:33 PM on 02/14/2012
Don't worry, no one is asking for Ron Paul's supporters to rush into burning buildings and try and save people. There are plenty of us "fools" around to do that. We call ourselves AMERICANS.
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HUFFPOST SUPER USER
salamanca1
They're good eatin', but you need a lot of 'em
10:13 PM on 02/14/2012
Roger that.
01:01 PM on 02/09/2012
WHAT THE HELL DOES ANY OF THIS MATTER???????? I can't even read the transcript without getting madder by the minute.

911 OPERATOR: Date of birth?

SOCIAL WORKER: I don't know. He's about 39.

911 OPERATOR: How tall?

SOCIAL WORKER: 5' 10", 150 pounds.

911 OPERATOR: Hair color?

SOCIAL WORKER: Brown.

911 OPERATOR: Did you notice what he was wearing?

SOCIAL WORKER: No, I didn't notice what he was wearing.
02:55 PM on 02/09/2012
I'm tellin ya. How many stupid questions did she ask ? Almost ALL of them ? This Stupid Bitch needs Terminated and soon !
03:51 PM on 02/09/2012
Terminated? Maybe something else!!!
04:20 PM on 02/14/2012
It was actually a male 911 dispatcher. I agree, he should be terninated.
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Lizaxyz
Just sit right back and you'll hear a tale...
03:03 PM on 02/14/2012
I know - it's truly unbelievable!
12:57 PM on 02/09/2012
There are 911 operators who shouldn't be 911 operators. This is an example of one. Not all of them are capable of thinking and acting quickly. Some just go by the little boxes on their screen that they have to fill in.first.
This 911 operator needs to look back at his/her comment that the police "have to put other life threatening emergencies first".
HUFFPOST SUPER USER
sanfran55
01:23 PM on 02/09/2012
What I don't understand is that, generally, people call 911 because there is an emergency that requires immediate attention!

This call gives the impression that the 911 operator thinks all calls are pranks or overdramatic kooks that need extensive questioning, or that it's a silly fender bender or something. It leaves a really disturbing impression. This was a situation where the seconds counted - aren't these operators trained to know that seconds count in an emergency?
06:37 PM on 02/10/2012
The majority of 911 calls are not emergency what so ever. People call 911 because their toilet is overflowing. Or because the power went out. Or because the snow on their street hasn't been plowed. Or because they want an ambulance to take them to the hospital because they have a tooth ache when they really need a dentist. Things that have absolutely nothing to do with either the police, the fire department, or an ambulance. I live in an area where they're discussing getting one of those alternate numbers, like the 311 that they have in NYC and Philadelphia because of all the calls that tie up emergency lines. They had a town meeting where they discussed the kind of calls that people make and it was really shocking to hear what people call them for. This dispatcher needs disciplined, but he's not the only one. The whole system failed here including that social worker.