04/02/2012 04:17 pm ET

BofA Customer Told To Pay Her Credit Card Debt All Over Gain

Karen Stevens spent nearly $1,900 paying off delinquent credit card debt she owed Bank of America in 2006. She then spent another three years fending off demands from collections agencies that she repay the debt all over again. Neither a cancelled check or creditor's letter stating that she'd fulfilled her obligations deterred the collectors.

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