iOS app Android app More

Vicki Hart, New Jersey Woman, Claims Comcast Falsely Charged Her Hundreds For Porn Movies

The Huffington Post  |  By Posted: 04/ 2/2012 3:04 pm Updated: 04/ 2/2012 7:02 pm

Comcast

Porn on the cable bill can be embarrassing enough, but imagine being forced to pay up for lewd movies you didn't even watch.

That's exactly what Vicki Hart of Woodbridge, New Jersey claims she's dealing with. Hart says Comcast has charged her for hundreds of dollars for pay-per-view adult movies that Hart says she never ordered, nj.com reports. Comcast has reimbursed Hart twice for the allegedly false porn movie charges but says it's not going to credit her account a third time.

The root of the charges remains somewhat of a mystery considering that the movies were often ordered when neither Hart nor her boyfriend of nine years was at home. According to experts interviewed by nj.com, it's possible that Hart could be the victim of cable box hackers.

Still, additional porn movies or not, charging customers for services they didn't buy is nothing new for cable providers. The few extra hundred bucks on Hart's bill is pittance compared to one Ohio man who discovered Time Warner Cable once tried to charge his credit card $16.4 million due to human error.

Even without mistaken charges, most Americans are still paying more for cable than they did in the past. Over the last ten years, the average cable bill has almost tripled to about $128 per month in 2011, up from $48 in 2001. Cable companies could be at risk of losing customers if prices continue to go up, according to the Los Angeles Times. That's partly because of the lower cost of using services like Netflix and Hulu.

And it's not just cable companies that are making mistakes when it comes to customers' bills. It wasn't until Alina Simone, a Sprint customer in New York, cancelled her automatic bill pay that she discovered the company had been charging her for texts, even though her contract guaranteed 1,000 texts free of charge each month. Simone spent hours on the phone with Sprint, eventually earning an $800 refund, before the company again started overcharging her for texts, The Huffington Post reports.

Banks have also faced scrutiny for charging their customers money that they don't owe. CitiBank reportedly charged some customers twice when they attempted to make bank payments using the company's iPad app.

FOLLOW BUSINESS