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Racial Bias Among Doctors Linked To Dissatisfaction With Care, Report Says

Posted: 05/03/2012 9:40 am Updated: 05/03/2012 10:06 am

Racial Bias Doctors

The average time most doctors spend with their patients during each visit is just 20 minutes, according to 2009 estimates by the National Center for Health Statistics. And a survey last year by health care consultant group Press Ganey determined that before patients even get in to see a doctor, they've waited an average of 23 minutes.

But while health care professionals have offered advice on how to minimize waits and how to make the most of your one-on-one time with a doctor, few have ever addressed a hurdle that many black patients may face -- racial bias.

In a study published in a March issue of the American Journal of Public Health, researchers found that two-thirds of doctors harbored "unconscious" racial biases toward patients. When those biases were present, researchers found that doctors tended to dominate conversations with African-American patients, pay less attention to their personal and psychosocial needs and make patients feel less involved in making decisions about their health.

"It's been really extensively shown that minorities don't receive the same quality of health care as whites in the United States," said Lisa A. Cooper, M.D., M.P.H., a professor in the Division of General Internal Medicine at the Johns Hopkins University School of Medicine and lead author of the study. "I've been interested in the extent to which that is accounted for by the fact that a lot of minorities see physicians who are different from them culturally and racially, and that there might be some problems with cultural misunderstandings or miscommunication."

Preliminary research by Cooper and her team confirmed what experts have known for years, but her latest study sought to explain what is driving the biases and the disparity in care that happens as a result. She also said she hoped the study would uncover ways in which doctors and patients can work together to help close the gap in quality of care.

In the study, Cooper first measured doctors' attitudes about race, which she said may mimic those of the general population. Physicians in the study were asked to complete two versions of the Implicit Association Test (IAT), a computer-based tool that measures how quickly a participant associates good or bad words with people of each race. If an individual associates the good words with a particular race at a faster rate, that person is considered to have a subconscious preference toward the race, Cooper explains. The second version of the IAT asked physicians to assign words to each race that represent medical compliance and reluctance. Researchers also analyzed the audio recordings of doctor-patient visits and issued patients a questionnaire after their appointment.

What the study revealed -- that the doctors had a moderate implicit bias against blacks and more strongly associated whites with compliance -- was perhaps most surprising to the doctors themselves, who thought they harbored no preference for blacks over whites and had overall positive attitudes about race.

"These doctors work in the inner city [of Baltimore], for the most part, and are interested in providing care to minority and socially disadvantaged patients, so these doctors are not racist," Cooper said. "They're not people who consciously have negative attitudes towards minorities."

John Hoberman, professor of Germanic Studies at the University of Texas and author of "Black & Blue: The Origins and Consequences of Medical Racism," said he disagrees. "Mainstream American medicine has absorbed traditional racial stereotypes about African Americans and produced misguided interpretations of black children, elderly black people, black athletes, black pain thresholds and other aspects of black minds and bodies," he said.

For Hoberman, the medical community is in denial about its biased attitude, and black patients are continuing to pay the price. "The American medical establishment does not readily absorb either historical or current information about medical racism," he said. For this reason, he added, "racial enlightenment will not reach medical schools until the current race-aversive curricula include new historical and sociological perspectives."

Medical school is precisely where another group of John's Hopkins researchers say subconscious biases toward patients are bred. A study they published last year showed that medical students may actually “learn” to treat nonwhite patients differently than white patients by way of medical school itself.

But regardless of how and why these biases come about, the impact they have on those precious 20 minutes patients get with a doctor is key. Indeed, a recent University of Washington study found that subconscious racial bias influenced the type of pain medication pediatricians chose for hypothetical African-American patients.

When Shenekia Loud sought answers to her son's illness a few years ago, she said she received little support from the doctors she saw. "He was getting sicker and sicker until he ended up in a DKA state and a coma," she said, explaining that her son had been misdiagnosed for Type 1 diabetes. She said her diligence as a mom and a pre-med student ultimately saved her son's life.

Loud's experience with the medical community prompted her to start her own health care concierge company, a group of health care advocates that she said are on hand to explain what a patient is feeling or experiencing when a lack of knowledge or cultural barriers get in the way.

Making doctors aware of their bias is the most effective approach to improving health care, Dr. Cooper said, though she does make the following recommendations for patients:

  • Speak up. When presented with the findings of their subconscious racial bias toward patients, many of the doctors in Cooper's study said they were unaware it had actually dictated the way they acted. Many planned to be more aware about lecturing patients, talking slowly to them or giving little attention to their social and emotional needs. Cooper recommends stepping in when it feels like doctors might be checking out.
  • Assume the best. Cooper stresses the word "unconscious" in her research and said that while there was a 15 percent drop in levels of respect when patients experienced bias of some kind, "trust levels and ratings of respect were pretty high across the board." That, she said, might indicate that "unconscious" bias is not the same as ill intent.

Earlier on HuffPost:

Doctor Office Wait Times: Where Do Patients Wait The Longest?
Shortest Average Wait Time: 1. Wisconsin
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Wait time: 15 minutes, 26 seconds


Flickr photo by Wisconsin Department of Natural Resources
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HUFFPOST SUPER USER
stillstandingkickingbutt
Please, I have the floor
09:41 AM on 12/15/2012
Personally i am glad to have quite a few doc and nurses in our fam I would never ever let any white man or woman touch me or my grandchildren..So far so good
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HUFFPOST SUPER USER
stillstandingkickingbutt
Please, I have the floor
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HUFFPOST COMMUNITY MODERATOR
IrisMozenter
08:39 AM on 05/20/2012
On the other hand, here is an African American doctor who is being treated with bias. If you'd like to read about him and help him, please see his story and sign the petition.

http://www.change.org/petitions/ucla-chancellor-gene-block-stop-discriminating-and-retaliating-against-dr-christian-head
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HUFFPOST SUPER USER
ms.understood
pro-choice | liberal | womanist
10:27 AM on 05/15/2012
if a person feels like a doctor they are seeing is biased, they should find another if possible. i went to an ENT doc for a 6-month cleaning, and i requested that he use water because if he didn't, i would get dizzy. when he didn't do as i requested (because i was paying for this visit), i left. luckily, i live in a city where there are a plethora of ENT's, and since leaving was an option for me, i did that.

i feel awful for those who lack insurance or those who live in places where their options may be limited. i understand that they may not have the freedom i did. i suppose the next best thing is to report them to the board and hope that it makes a difference.
01:56 PM on 05/13/2012
This is a shame, shame, shame...
HUFFPOST COMMUNITY MODERATOR
FrenchWomenDont
11:36 AM on 05/08/2012
This is all eye opening and true. I have let past experiences with doctors affect my avoidance of all people in the medical profession. When I'm sick I just don't have the time to think about my appearance...IM SICK! but I have been treated like a common criminal and worse as if I did not exist. NO MORE!! I work, I deserve to get proper treatment and health care...If I have to be smarter and dress to the nines while but nasty sick, then so be it. It just wears you DOWN to always ALWAYS be on show!!! In fact it makes me SICK!
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07:11 AM on 05/07/2012
STOP GOING ON!! BLACK PEOPLE IS THE ONLY RACE THAT MOANS ABOUT EVERYTHING..... MAKE ME FEEL INADEQUATE AS A BLACK PERSON.... I DON'T HAVE ANY PROBLEM ABOUT WHO I AM..... WE ALL HAVE SOME KIND OF PREJUDICES OF SOME KIND... I TRY ONLY INHIBIT POSITIVENESS AND I AM COLOUR BLIND..."SOME BLACK PEOPLE" NEEDS TO CHANGE THEIR VIEWS OF WHO THEY REALY ARE AND TO LEAVE THE PAST BEHIND....AND MOVING FORWARDS. OTHER PEOPLE CANOT VIEW THROUGH THE CURTAINS UNLESS YOU OPEN IT.
12:13 PM on 05/08/2012
Please tell me...What does it mean to be color blind? When you look at someone what do you see?
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HUFFPOST SUPER USER
mdcpbd
Left of Center
10:36 PM on 05/08/2012
He is from somewhere else, where he has control of other people's prejudice.
12:01 PM on 05/19/2012
What That Person Means They Are Color Blind! But Believe Me He Is Being Viewed As A Black Person! And Will Get Less Service Than Any Other Human Being On This Earth! Believe Me I Know, Because I Am Black, Over Charged For Homes, Higher Interest Rates, And Don't Go To Some Of These Grocery Stores Food Spoiled, I Could Go On But I will Stop Here. You See I Have Moved Fordward I Am A Child Of The King! And I Know Who I Am, I Am Some Body To Be Respected, Loved Because I Love Myself I Don't Accept Anything, I Respect Myself I Also Respect Other People, I Am A Lady! And I Will Be Treated As Such. Now You Have A Blessed Day, tramm
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HUFFPOST SUPER USER
ms.understood
pro-choice | liberal | womanist
10:31 AM on 05/15/2012
and what would you suppose they do, be quiet and accept this bias? if most black people had the demeanor you have, we'd still be sitting in the back of the bus and attending inadequate schools mandated by law! while it's ok to be positive and not see color, obviously not everyone is wearing your rose-colored glasses. and when professionals are exhibiting very unprofessional behavior after taking an oath, i believe that it deserves being pointed out and reported.
HUFFPOST SUPER USER
shbkyn
09:37 PM on 05/06/2012
I had already made this analysis. In fact, I have a comment in my list of HP comments, pretaining to this very subject. This was months ago, long before this report. So, I am not surprise. Thanks for the report, and confirming my observation. Racism.
01:35 PM on 05/06/2012
Blacks need to become more educated with their health issues and needs. It's like being taken advantage of by a mechanic. If you don't do some research, then you'll be suckered into just about anything.
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HUFFPOST SUPER USER
Rhonnybay
Be well. Love well. Do well.
06:37 PM on 05/05/2012
I remember going to a doctor for the first time and he never addressed me at all. He had some interns in and only spoke to them. The interns have this looks like, "WTF?" is this man doing. I snapped. He thought he was talking over my head so when I addressed his comments, he looks shocked. I walked out. I've had this happen a few times. I go to the doc's office in sweats and no make up most of the time and I think its assumed I'm just going to sit there and do nothing and allow whatever treatment to happen.
01:44 PM on 05/06/2012
Exactly. I'm a diabetic and have done my homework. My doctor is textbook. She was giving me the basic diabetic diet tips and when I explained that I was a vegetarian, she knew nothing. Asking me whether I was getting enough vitamin this and vitamin that. When I had my last lab work, my blood results were excellent. Most doctors have a ton of degrees, and no common sense.
02:13 PM on 05/05/2012
I wonder what the survey would reveal in levels of service for those with ins and without
01:27 PM on 05/05/2012
More than 100 peer reviewed medical studies have been published about health care disparities. Not health disparities because of genetics or patient behavior. Health CARE disparities because of the behavior of physicians and others in the health care system. Blacks pay as much for insurance as their white counterparts, but receive fewer services and get inferior care. In private insurance, in Medi-Care, in Kaiser, in the VA. Some systems, Kaiser and the VA, are actively working to correct these disparities, but others want to stay in the comfortable place of saying, "if we all had good insurance and good translators" the problem would disappear. Even upper SES Blacks experience health disparities and poor care.

Most proposed "solutions" won't help Blacks because they focus on translation and cultural competence. We just need competence. Blacks may be perceived as poor and uneducated EVEN WHEN THEY'RE NOT. Whites may receive better care because they are perceived as educated and advantaged, even when they're not.

Become an educated consumer so you can better identify what services benefit you and what services are offered because someone financially profits. Ask questions: how will this help me? what are the risks? why is this not indicated? how will we know an alternative needs to be considered?

Current health care quality discussions are predicated on a prepared medical team working with an activated engage patient. Don't be passive. Be engaged and activated and find a health care team to work with
11:54 PM on 05/05/2012
I definitely agree. Well said! Ones own life and the lives of their loved ones could well depend upon this type of intervention.
01:51 PM on 05/06/2012
I agree. Many African Americans don't go for a simple physical either because they don't feel the need to or because of financial restraints. It's fine to put your life in God's hands, but you need to take some responsibility too.
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11:11 AM on 05/05/2012
I agree. I had a mole and saw a new doctor to make sure it wasn't a problem. I remember she wouldn't even get close enough to really look at it. She kept a wide perimeter and with one little glance said, I don't think it's a problem and left the room shortly after.

People, if you are not getting what you need from a doctor, find a new one that will work with you closely on your health goals.
01:55 PM on 05/06/2012
That's called getting a second opinion. If you don't feel the answer is justified, seek an answer elsewhere.
HUFFPOST SUPER USER
ms lady S
life a puzzle with missing pieces
06:26 PM on 05/04/2012
I know you've heard of being judged by the way you look and act, not just by doctors but alot of people in life are guilty of this. If you walk in looking and acting like a million dollars they'll treat you like a million dollars and if you walk in looking and acting like nobody they'll treat you the same way.
02:00 PM on 05/13/2012
But I shouldn't have to put on an heir to receive quality attention either. The physician just needs to do his job. Period.
HUFFPOST SUPER USER
ms lady S
life a puzzle with missing pieces
07:29 PM on 05/13/2012
I agree that's the way it should be, but more often than not it isn't. F&F
HUFFPOST SUPER USER
ms lady S
life a puzzle with missing pieces
06:11 PM on 05/04/2012
In 2007 I fell and broke my back in three places went to a specialist, in his office was a skeleton with a broken Coccyx I jokingly told him he needed to repair it because it looked gross. He was in awe that I knew what a Coccyx was, He asked me if I knew how few people would waltz in there and make that statement about a tail bone. I felt at the time the doctor just didn't feel the average patient knew one nonobvious bone from another. Now I gotta wonder if he was so surprised because I was a black women who knew what a Coccyx? LoL
01:58 PM on 05/06/2012
You're absolutely right. It's like going for a job interview. Arm yourself with questions and give the doctor something to talk about!
HUFFPOST SUPER USER
ms lady S
life a puzzle with missing pieces
04:28 PM on 05/06/2012
Absolutely, if you seem knowledgeable about your condition they are less apt to treat you shabbily.