07/11/2012 04:56 pm ET | Updated Jul 12, 2012

Mark Montagnani, Sweet Lovers Cafe Owner In Australia, Saves Elderly Customer's Life On A Hunch (VIDEO)

Q: When is a cafe owner also a life-saving detective and a paramedic?

A: All the time, apparently, if you're Mark Montagnani, the owner of Sweet Lovers Cafe in Moorabbin, Australia.

No, Montagnani isn't suffering an identity crisis, or even re-evaluating his career -- it seems his extra roles are just considered part of good customer service.

When 87-year-old Iris Thomsen, one of the cafe's regular customers, failed to show up for lunch one Friday in June, Montagnani grew concerned. Thomsen, you see, isn't your average "regular." According to 7News, she's attended Sweet Lovers for lunch every Friday for the past 9 years.

"When we didn't see her by 1 p.m., I started to worry," he explained to the station.

So Montagnani did what any cafe owner would do: he called up Thomsen's hairdresser (she's a regular there, too, apparently), and discovered she'd missed an earlier appointment.

Armed with that knowledge, he and the hairdresser went to Thomsen's house, recovered her spare key, and entered her residence. They found her immobile on the floor, having broken both her hips earlier that morning, reports The Moorabbin Leader.

"It was heartbreaking," said Mr Montagnani of the situation. "We would do it all again in a second."

9News adds that Thomsen has returned home after a month in the hospital, and urges the elderly to invest in a system allowing them to call for help in the event of a fall.