An 86-year-old man in Alabama is getting a $6,000-plus refund from Comcast after a mistake with his cable bill.
While paying online, Joseph Azzem accidentally sent the company $6,453 instead of the $64.53 he owed after he left out a decimal point, WKRG-5 in Alabama reports.
Comcast had initially told Azzem that they would not send a refund and could only give him a credit toward future payments, according to his daughter Lisa, but pressure from the local television station WKRG-5 caused Comcast to reverse course, releasing the statement, "We are issuing a full refund to Mr. Azzem."
This is not the first time a billing mishap has led to an excessive cost. An Ohio man, Lt. Daniel DeVirgilio, was once charged $16 million by Time Warner. And a woman in New Jersey was billed hundreds of dollars for pay-per-view adult movies that she said she never ordered.
Sometimes technical glitches lead to excessive bills. A Citibank iPad app was guilty of double-charging some customers; the company said it addressed those cases individually.
Any excessive bills are not welcome, as cable television bills have already skyrocketed in recent years, causing some to switch to a combination of lower-cost solutions like monthly subscriptions to Netflix and Hulu. These alternate options have also been beefing up on original programming to try to attract more customers.
(Hat tip: Consumerist)
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