American Apparel might adhere to a "Made in U.S.A" business model, but the company forgot some intrinsic American values when Hurricane Sandy hit the East Coast on Monday.
Hurricane Sandy devastated about nine states along the eastern seaboard, pummeling New York and New Jersey unlike any other storm. Instead of sending well wishes, American Apparel targeted customers in the nine stricken states who were "bored" at home, Business Week reports. “In case you’re bored during the storm,” the ad stated, “just Enter SANDYSALE at Checkout.”
CEO Dov Charney did not express disappointment over American Apparel's marketing team capitalizing on Hurricane Sandy. "I don’t think our marketing guys made a mistake. Part of what you want to do in these events is keep the wheels of commerce going," he told Business Week. "People shopped on it. We generated tens of thousands of dollars from the sale, but we’ll probably lose a million dollars from this (storm) event at a minimum. We’re here to sell clothing. I’m sleeping well at night knowing this was not a serious matter."
A representative for the company showed more compassion when contacted by Fashionista on Tuesday. “Of course we’d never mean to offend anyone and when we put the email out yesterday it came from a good place," the American Apparel rep said of the Hurricane Sandy sale. Adding, “People forget how expensive it is to run a Made in USA brand like American Apparel and if we made a mistake here it came from the good place of trying to keep the machine going–for the sake of our employees and stakeholders.”
Those on Twitter were not as understanding as the representative probably hoped.
Mashable collected responses to the "Sandy Sale" and they ranged from anger ("I just received a 'Hurricane Sandy sale' email blast from @americanapparel. I will forever boycott their stores. RT if you're with me") to disgust ("As if sexualized ads and harassment lawsuits weren't enough for a boycott, @americanapparel sent out a "hurricane Sandy sale" mail. Ugh").
Is there such thing as overexposure? Forbes' Steve Olenski, who quotes Donald Trump's phrase, "There is no such thing as over exposure," believes there is. "The fact that they live by the 'Made in USA' credo makes this even more galling as they took advantage of an American tragedy that killed Americans!" Olenski writes.
However, American Apparel was not the only store to use Hurricane Sandy to its advantage.
The Gap caught some flak for a backhanded tweet, according to Ad Week. "All impacted by #Sandy, stay safe! We'll be doing lots of Gap.com shopping today. How about you?" the message read.
LivingSocial and Groupon were both criticized for promoting deals in New York and New Jersey in the wake of the devastation. LivingSocial Director of Communications Maire Griffin told Ad Age that the company is addressing each on a case-by-case basis and pulling those merchants who have been affected by Hurricane Sandy.
As of Thursday morning, the Hurricane Sandy U.S. death toll had reached 74, the Associated Press reports.
(Photo courtesy of Flickr user Gwydion M. Williams)
American Apparel is pathetic. http://t.co/o8MK4ZXZ
American Apparel is publicizing its hurricane Sandy sale. Just in case you wanted to burn their stores to the ground.
An American Apparel Hurricane Sandy Sale? Which 22-year-old genius intern came up with this one?
Email I just got, really American Apparel!! 😒 http://t.co/r05hkVtm
American Apparel is disgusting. They are having an online sale in dedication to Hurricane Sandy. 😒, smh.
Pamela J. Stubbart
@Jamila203 well, I guess we can thank American Apparel's deficient PR dept for bringing us together. that, and @stefanjbecket. #silverlining
@patragem it's American apparel I'm actually not that surprised.
@Jerrellephant American Apparel, along with other retail stores, is using the storm as a way to solicit additional revenue!
American Apparel super petty for this Hurricane Sandy Sale tho
Is American Apparel seriously having a Hurricane Sandy Sale?
Marketing #FAIL! RT @JohannaBarr American Apparel, are you KIDDING me with this #Sandy http://t.co/x26cU7NS
people! american apparel has a hurricane sandy sale. 20% off everything dawgggggg!
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