02/27/2013 02:50 pm ET

Eric Bush, California Man, Waits Over 14 Months For USPS Insurance Claim

It's been 14 months since the United States Postal Service lost Eric Bush's package, according to CBS Sacramento. But the beleaguered organization has yet to admit Bush has a valid insurance claim, let alone honor it.


To make matters all the more maddening, the USPS told Bush both that the postal service in Italy, where he was trying to send the package, "has no record of delivery for this article" and that “package was delivered as addressed."

“I’m more angry at the system than I am at my money,” Bush, who seeks only $30, told CBS Sacramento.

According to the USPS website, if a customer's insurance claim is denied, they can file an appeal, which can take more than two months to process from the date of initial denial. And if you're filing an international claim like Bush, you'll need the item number that appears on the package's barcode, the sender's telephone number and other information about the package.

The USPS currently has a pretty big cash problem on its hands. Earlier in February, the USPS, which recently lost $15.9 billion in a single budget year, announced it would end Saturday delivery of letters in order to save $2 billion annually.

Has USPS failed to honor your insurance claim on a lost package? We want to hear from you. Email us at

(h/t Consumerist)

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