In another sign Apple is losing its luster, the iPhone just fell off its top spot as most satisfying smartphone in the United States.
A survey released Wednesday from the American Customer Satisfaction Index (ACSI) reveals that two Samsung phones, the Galaxy S III and Galaxy Note II, take the top spots for customer satisfaction in the U.S..
The ACSI gives each smartphone a score between 0 and 100, with 100 being the best. Both the Galaxy S III and the Galaxy Note II got a score of 84, while the iPhone 5 and iPhone 4S tied for second at 82. Apple's iPhone 4 nabbed the third-place spot with a score of 81. Samsung's Galaxy S4 was not included in the study, as the study happened before its launch.
ACSI surveyed 4,112 phone owners in the U.S. who judged their phones on overall experience (customer expectations, perception of overall quality, value for money, customer loyalty) and experience of quality (ease of making and receiving calls, ease of sending and receiving text messages, performance of phone in terms of battery life, etc.), a spokesperson for ACSI told The Huffington Post on Wednesday.
These results are a departure from last year's study. In ACSI's May 2012 report, Apple's iPhone took the top spot with a score of 83. Samsung scored a 71, and BlackBerry came in at 69. This year BlackBerry's Curve scored a 67 and the BlackBerry Bold scored 64.
Samsung officially became the world's most profitable handset seller in its second quarter of 2013, shipping 213 million phones in 2012 compared to Apple's estimated 135.8 million, so these results shouldn't be too much of a surprise.
Apple's been taking a beating this year: Its stock is down to $450 from more than $700 in October of last year. Journalists have been wondering what the next big innovation is going to be -- if it ever happens. And others have been going around saying that the Galaxy is just way cooler than the iPhone these days.
Samsung should enjoy this moment while it lasts. Once upon a time there was nothing as cool as an iPhone. And remember the new one is rumored to be coming out in September.
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