If you’re a Time Warner customer you might have noticed something a bit weird with your internet earlier Saturday. Like that it wasn't working.
The provider reportedly experienced a massive internet outage in New York City, as well as in states such as New Hampshire and Maine. But later on Saturday, Time Warner sent a statement to The Huffington Post via email saying it had corrected the situation:
Earlier today, some Time Warner Cable Internet customers in the Northeast experienced intermittent issues accessing several popular websites due to technical issues with one of our network backbone providers. Traffic has been re-routed, and our customers should be able to access their favorite websites again. We apologize for the disruption to their service.
After reports of a service interruption, the company tweeted to customers:
Thank you to all our customers for your patience while we investigate the Internet outage. We will update as soon as we get update. #sorry
— Time Warner Cable (@TWC_NYNJ) October 19, 2013
Of course, a few tweets were not enough to calm the ire of livid Time Warner customers in areas where service has been disrupted:
Why, Time Warner, whyyyyy?
— Lizzie O'Leary (@lizzieohreally) October 19, 2013
Time Warner cable sucks ass
— ka kawwwww (@Gnav_Ka) October 19, 2013
.@TWC_NYNJ has been down all morning. Related: I fucking hate Time Warner.
— The Resident (@TheResident) October 19, 2013
@TWC_Help Having MASSIVE Internet problems around Albany, NY. You folks going through an outage right now? Not surprised.
— Evan Tarracciano (@Roto_Wizard) October 19, 2013
Some reports claimed that the internet outage was due to a router problem with communications provider Level 3:
Level 3 router glitch in NJ causes TWC/Cablevision customers to be unable to access half of the Internet http://t.co/8ECcKXd35E
— DefendWallSt (@DefendWallSt) October 19, 2013
A map from Down Detector shows where outages have been reported:
Update: Level 3 emailed HuffPost the following statement:
“Our network experienced service disruptions due to an equipment failure at network facilities in the northeastern U.S. Maintaining a high-performing, efficient network for customers is our top priority. Our on-site technicians worked as quickly as possible to address the issue, and all services have been restored.”