When Michael and Nova Smith didn't get the hash browns they ordered at McDonald's, they did more than chew out the employees, they allegedly called 911.
The couple ordered two breakfast meals from a Mesa, Ariz., McDonalds, and when they noticed the missing potatoes, they got fried themselves and Nova went inside to confront managers.
“It’s a meal. Just like you should get fries with your hamburger, we should have got our hash browns with our breakfast sandwiches.” Nova Smith told ABC15 on Tuesday.
Smith said when McDonalds employees refused to give her the hash browns or refund her money she said she threw her food in their direction.
"And that was out of frustration which I probably shouldn't have done, but I did. Fighting over $2 of hash browns is ridiculous. It is ridiculous to have to fight that hard just to get customer service," she griped.
Michael Smith was just as miffed. He says he called 911, then walked behind the counter to confront the manager.
“I just was barely able to hold myself back,” he said, according to WCPO-TV. “And if not for the 911 call operator calling me back, I probably would have went berserk on him.”
A store employee and another customer also called 911.
A manager at the McDonald's said the Smith's problems could have happened because the location had just opened and new employees may have made a mistake, according to the New York Daily News. The manager also said employees were trying to correct things when the Smiths became enraged.
The Smiths were cited for assault and disorderly conduct for throwing food at employees, the Associated Press reported.
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John R. Pacella
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