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10 Retailers With the Worst Customer Service

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A sign at a CVS Pharmacy welcomes Express Script Customers on its sign at a store in Indianapolis, Wednesday, Feb. 8, 2012. CVS Caremark says its fourth-quarter earnings climbed nearly 4 percent, as the drugstore operator's pharmacy services revenue swelled because of a long-term contract and new business. (AP Photo/Michael Conroy) | ASSOCIATED PRESS

Customer satisfaction with retailers in the U.S. is at an all-time high, up for the third year in a row. While the industry improved overall, not all retailers received accolades, according to the American Customer Satisfaction Index (ACSI). It was traditional brick-and-mortar retailers that set several customer records, while Internet retailers’ ratings fell sharply — a departure from the trend in recent years.

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