BUSINESS

At Aetna, a C.E.O.'s Management by Mantra

02/27/2015 04:04 pm ET
Bloomberg via Getty Images

On a recent wintry afternoon, Mark T. Bertolini, the 58-year-old chief executive of Aetna, the health insurer, was sitting in his Hartford office wearing a dark suit and a crisp, white, French-cuffed shirt.

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