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The Obamacare Scare: Medical Debt Collectors in Scrubs?

Posted: 07/03/2012 2:10 pm

Do you remember where you were last Thursday morning when every network interrupted its regular programming to announce the most anticipated Supreme Court decision since Bush v. Gore? It was not in the same category as the Kennedy assassination or Neil Armstrong's "giant leap for mankind" moment, but when it was reported that Chief Justice John Roberts wrote the majority opinion in the Affordable Care Act case that saved Obama's individual mandate -- the centerpiece of the legislation -- time seemed to stand still, breaths were held and pundits and spinmeisters alike began dancing and whirling about like delirious dervishes.

There were the predictable high-fives at the White House; the "When I am elected, my first act on my first day in office will be to dismantle this legislative abortion (forget that I passed it in Massachusetts)" messaging of the Romney campaign; and the "We'll maim this mother before the end of the legislative term this year," coming from the NoMads -- those icons of the Politics of No, the "I'm mad as Hell" folks from the Tea Party.

After this past week, few are willing to prognosticate what will happen in November, just as literally no one would have predicted that the Chief Justice would have been the voice of the majority in the National Federation of Independent Business v Sebelius case.

But if by some chance through the trick-or-treat of a fickle November day, Mitt Romney and the sons of the super PACs carry the election and are given the opportunity to gut the Affordable Care Act, I call upon them now to leave certain provisions in place -- in particular those that protect Americans from the lowest of the bottom feeders in the current system: medical debt collectors.

Under the ACA, there are a few little known provisions governing financial assistance, billing and collection practices. One of them limits the ability of medical debt collectors to harass patients in need of medical assistance during the screening and admittance process and collect on previous unpaid medical bills (Mark Rukavina outlined these provisions on Credit.com in a great piece titled, "How Obamacare Keeps Debt Collectors Out of Hospitals").

What does it say about us as a nation where patients waiting in an emergency room or lying in (or near) recovery rooms after surgery can be confronted by a special "relative" or friend at their bedside? I am not talking about Aunt Susie or Uncle Bob. It's your friendly embedded (didn't they only do that with reporters in Iraq?) medical debt collector who is holding their own special brand of Get Well bouquet in the form of an invoice.

The Attorney General of Minnesota was not amused when reports surfaced that a company had slipped collectors disguised as employees into emergency rooms demanding that patients cough up dough before receiving treatment.

I understand that our hospitals are desperate to recoup an estimated $39 billion for unpaid services but what kind of world do we live in where collectors masquerading as hospital employees, perhaps in possession of personal medical information, demand that the feeble, ill, and even the dying pay outstanding medical bills they could not afford in the first place before seeking emergency care. Does the phrase "Physician do no harm" not apply when a bill is due?

It's bad enough that the lowest rung of the collection food chain mercilessly pursues financially challenged patients once they have left a medical facility but to embed them into admitting, obstetrics, labor and delivery rooms as well as registration and scheduling functions where private patient information resides is quite another.

The FTC recently went after one collector for insecure collection and retention practices. It is my sense that information security and ethical practices may not necessarily be the prime directive of some debt collectors.

Reports have surfaced that patients are being asked for "point of service" payments before receiving treatments as well as some being discouraged from seeking lifesaving treatments. Some of these folks, in documents proffered by the Minnesota's attorney general, recount tales of credit card payment requests and/or kind offers of waiting for patients to get their checkbooks out of their cars before service is rendered.

In response to two emotionally-charged hearings he held in recent months, Senator Al Franken has introduced legislation to prevent debt collectors from approaching patients in emergency rooms, delivery wards and intensive care units and requiring health providers to take steps to protect patient medical information.

His legislation will extend to all hospitals existing Treasury Department regulations under the ACA banning debt collection activities in the emergency departments of federally subsidized hospitals. Further, his legislation would require health care providers to encrypt laptops and other portable devices that store patient health information -- the favorite souvenir of medical identity thieves praying on the carelessness of health care workers or debt collectors.

Big things happened in America these past seven days. It still seems unlikely to me that Romney and the spawn of the John Birch Society and their latter day "dittoheads" stand any real chance of dismantling what Chief Justice Roberts (one of their heretofore heroes) so correctly preserved last week, but on the off chance the "NoMads" get a little more juice in Washington this fall, we must not allow them undo all the good that has been accomplished over the past two years. Or at the very least, let's all agree on a common enemy, because nobody really likes debt collectors anyway, do they?

This story originally appeared on Credit.com.

 

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Do you remember where you were last Thursday morning when every network interrupted its regular programming to announce the most anticipated Supreme Court decision since Bush v. Gore? It was not in th...
Do you remember where you were last Thursday morning when every network interrupted its regular programming to announce the most anticipated Supreme Court decision since Bush v. Gore? It was not in th...
 
 
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HUFFPOST SUPER USER
televisionsets
It's the price you pay for living in a society
02:10 AM on 07/04/2012
So how in the world is the answer to this a government with a right to throw you in a cage, telling you that you have to buy insurance or else? How is THAT better than a harassing company that can't do anything to you but annoy and which has a legitimate claim to make you pay for the services rendered? What a completely upside down world we live in....
This user has chosen to opt out of the Badges program
06:55 AM on 07/04/2012
I wish that people like you could forgo any penalty by forever renouncing healthcare unless paid for up front. Maybe you could have a microchip attesting to that pledge implanted in your neck.
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JoeyDee2
I know what just passed here
08:49 AM on 07/04/2012
The claim may be legitimate or not. It's the way they're doing it. You would stand by with a relative in bed, seriously ill, and allow this? Of course you wouldn't. That would really be sick.
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HUFFPOST SUPER USER
Sheldon archer
Facebook name is Yuyun Archer
10:50 PM on 07/03/2012
Tell it to the Republicans who claim that America is a Christian country.
This user has chosen to opt out of the Badges program
06:58 AM on 07/04/2012
The Constitution and the teachings of Jesus Christ are twisted by the conservatives to say whatever they want them to say.
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HUFFPOST SUPER USER
Sheldon archer
Facebook name is Yuyun Archer
08:00 AM on 07/04/2012
Got that right. Fanned for being a thinker
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10:35 PM on 07/03/2012
I think the Dems in Congress would agree with you but not the Repubs. It is time to get the Repubs out of our government until they prove they are sane.
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08:29 PM on 07/03/2012
Ugh...whatever happened to polite discharge planning? Admissions staff are required to get insurance specifics in advance (wise if someone's insurance requires a preauthorization in order to pay for a specific procedure). But collections never take place during treatment.....even at busy hospitals. Poorly trained staff and lack of tact by business office staff are most likely the culprits.
03:04 PM on 07/16/2012
We are always asked how we would like to pay our $100 deductible during visits to the emergency room. This is before even being seen by a doctor. Most doctors offices and urgent care centers are also set up to pay your deductible before being seen.
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06:53 PM on 07/28/2012
True that doctors offices and clinics routinely discuss payment prior to treatment, but in this case the hospital's admissions staff was the culprit. 
HUFFPOST SUPER USER
Fein
Either everybody counts or nobody does.
07:59 PM on 07/03/2012
It 'tells me' that the Right Wing's been in power for a long time.
06:30 PM on 07/03/2012
Rember the 6 magic words I will have my attorney contact you. Ignore them even if they come in dressed as a priest. Or just lie but dont sign anything.
HUFFPOST SUPER USER
Fein
Either everybody counts or nobody does.
07:59 PM on 07/03/2012
'dont sign anything.'

No signature, no treatment.
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moAb
"when bad men combine, the good must associate”
08:45 PM on 07/03/2012
Or, you could say "Pa...is that you Pa?" like in the movie The Outlaw Josey Wales.
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lletaa
end war/healthcare for everyone
01:02 PM on 07/04/2012
LMAO. That's funny,. I could see it happening, thats what I would do.
06:04 PM on 07/03/2012
The only way to keep millions of Americans from medical bankruptcy is a Single Payer medical system, which is what most other 1st world nations have.

It ain't perfect, but what we have is very far from perfect, too. What we have is really first rate care for the rich and the well insured, and too little too late for the poor and the uninsured.

Single Payer won't raise the cost of health care. It will lower it, by reducing the administrative cost. Most other industrialized countries pay about 2/3 what we do per person for medical care, and have fewer hospital stays and longer life expectancies.

We pay for it cash on the table, or we pay for private insurance personally or through our employers, or we could take the burden off individuals and employers and pay for it with our taxes . . . any way you cut it, if we spend 18% of GDP on healthcare, we're gonna pay the same in the end.

The only thing that changes is the point of payment.

Conservatives, of course, will have a whole herd of cows about "socialism." The alternative is Social Darwinism, which Conservatives seem to love, although they hate the idea of teaching Darwin in the schools. A little schizo there, eh?
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08:39 PM on 07/03/2012
Then fight for it... no one is stopping your or your Congressman/woman.

You don't need to repeal to fight for it.
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novelist2000
veritas non olet
11:00 PM on 07/03/2012
I agree. If Romney gets elected and dismantles patient protection from debt collectors, America demonstrates to the world how NOT to do it. Should that be once again, yes, when you look at financial practices?

On the upside, keep fining them like GlaxSmithKline and put that money into patient care. Maybe fining them can make the government more money than plugging tax loopholes.
05:59 PM on 07/03/2012
It is $75 fine if you do not have health insurance. Why pay $300 $500 a month so people can have kids illegally.
How come they do not get a fine for having kids they cannot afford. I am already here but childbirth is a choice. Why should we have to pay for everyone else and do without.
Dont we pay taxes, ss, medicare, 401, pension etc. when will we get something back?
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HUFFPOST COMMUNITY MODERATOR
PunKinPai
Tact is just not saying true stuff. I’ll pass.
08:02 PM on 07/03/2012
That's a new one -- having kids illegally. Might be a good idea to have a license but so far that's not required. People's economic circumstances change, birth control fails and, to top it off, it's none of your business. What the heck are you talking about, getting something back? If you aren't already, you will get SS. You get highways, national parks, national monuments, the National Institutes of Health, an overblown military, DHS, TSA, Veterans Affairs, Nuclear Security Administration, NTSA, Nuclear Waste Technical Review Board and dozens of other departments, services and agencies. Is that not enough to repay you for your paltry little contribution to the IRS?
09:08 PM on 07/03/2012
You get plenty of wars for your taxes. Why are you complaining?
HUFFPOST SUPER USER
xanas
libertarian, voluntarist, anarchist
05:58 PM on 07/03/2012
It should be up to the hospital procedures to keep them out, and if they don't then patients should complain. But I don't have a problem with this, this is part of what you get when you accept money from people. If you want them to behave on certain terms then you should demand that be part of the contract.
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HUFFPOST SUPER USER
NoPartyCharlie
05:46 PM on 07/03/2012
Im still confused on the bill. For those uninsured like me who can't pay a thousand dollars a month, will we have to pay a monthly health insurance bill or pay at the end of the year in taxes?
HUFFPOST SUPER USER
xanas
libertarian, voluntarist, anarchist
05:56 PM on 07/03/2012
Depending on how much income you make you may be eligible for some kinds of subsidy to help you pay for health insurance, but if you don't fall in that income range you'll have to pay for it or pay the fine (or ignore the fine, there currently isn't any teeth to it), notwithstanding your own opinion of your financial situation.
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HUFFPOST SUPER USER
NoPartyCharlie
06:50 PM on 07/03/2012
I see...but would it be paying monthly or a year end tax?
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HUFFPOST SUPER USER
NoPartyCharlie
06:51 PM on 07/03/2012
I wonder what its going to be like for people like me who make less than 20,000 a year ( lol and I live in LA!)
HUFFPOST SUPER USER
MotownLinda
08:19 PM on 07/03/2012
From the Kaiser Family Foundation: "The ACA establishes a new national floor of Medicaid coverage at 133% of poverty level with a standard 5% of income disregard that effectively raises the limit to 138% of poverty, which will be fully implemented by 2014. Further, beginning in 2014, individuals with incomes between 139% and 400% of poverty who do not have access to employer‐sponsored insurance or public coverage will be eligible for tax credits to offset the cost of purchasing private insurance through new state‐based Health Insurance Exchanges. People with incomes between 139% and 250% of poverty will also be eligible for reduced cost‐sharing in Exchange plans."
04:31 PM on 07/03/2012
Let's all take a moment to remember something about HIPAA:

it is an acronym for the title of the healthcare "privacy" act. The actual words are "Health Insurance Portability and Accountability Act"

Everyone talks about the privacy part. What they miss, is that the MAJOR part of the law was to declare personal medical records to be "billing records" which allowed insurance companies full access to your medical charts.
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HUFFPOST SUPER USER
NoPartyCharlie
05:46 PM on 07/03/2012
Basically data mining right?
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HUFFPOST SUPER USER
Micheal Anderson
When the Rebels become the Tyrants
06:02 PM on 07/03/2012
Basically making it so they can try and force people to pay before receiving treatment, which was illegal before. The data mining is just icing on the cake, IMO.
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RollaJones
Is there a Robespierre in the house?
04:28 PM on 07/03/2012
Yes, because now that we have Obamacare, healthcare will be free, and we will be able to spend our money on cotton candy and pony rides.
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HUFFPOST SUPER USER
Haveissues
You well heeled big wheel, ha ha, charade you are
05:23 PM on 07/03/2012
I think the point was about underhanded collection practices. Not free healthcare.
MajMike
Retired USAF Major, 100% DAV due to combat wounds
07:57 PM on 07/03/2012
Are you paying any attention whatsoever?
HUFFPOST SUPER USER
verbalvoodoo
04:13 PM on 07/03/2012
Used to be that being a citizen meant being treated with dignity, deference and respect. But we're no longer citizens. We're just consumers and debtors. To be spit on and treated like criminals in the new normal. Think our grandparents would've put up with this? Think they would've tolerated this for one second in 1952? How far we've fallen that the best we can hope for is to not be harnessed by collection agencies while we're on our death beds.
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HUFFPOST SUPER USER
NoPartyCharlie
05:47 PM on 07/03/2012
I agree and one has to ask, how was medical care so much cheaper back then and how come we can't go back?
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HUFFPOST COMMUNITY MODERATOR
PunKinPai
Tact is just not saying true stuff. I’ll pass.
08:05 PM on 07/03/2012
Not that profiteering and greed are insignificant, but my grandma didn't have access to gamma knife, organ transplants, hip replacement surgery, tomography, etc.
08:23 PM on 07/03/2012
Lawyers.
Joint and several liability.
Far more people not paying into the system at all, such as illegal aliens.
Defensive Medicine - ordering way too many unnecessary lab tests.
Excessive Malpractice insurance costs.
Nearly illiterate jurors.
Lawyers.
HUFFPOST SUPER USER
KenKo
03:53 PM on 07/03/2012
You can't have it both ways. As long as health care is seen and supported as a "consumer" good and service, then debt collectors being on the scene are no less legitimate than their calling you at home to chase down unpaid bills. The problem with pre-health care and post health care in America is that you have left insurance companies in place to provide what is obviously a public good, and not just a consumer good. So if you don't want universal health care because of the socialist boogeyman, then guess what? Don't dick around on your unpaid bills.That's the harsh reality of medical care in US today and so many other countries don't want to have the same system.
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HUFFPOST SUPER USER
NoPartyCharlie
05:49 PM on 07/03/2012
I wish turncoat democrats didn't take out the public option ( Ben Nelson, Max Bauchus etc.)
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BuckCarson
Life outside the ObamaSphere
03:31 PM on 07/03/2012
I would far rather that person be a debt collector than the IRS.

Get real buster, or well do it for you.
DanBest
My micro bio is empty
05:36 PM on 07/03/2012
This is the fourth post I've read from you. I feel sorry for your English teachers.
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BuckCarson
Life outside the ObamaSphere
07:21 PM on 07/03/2012
Indeed, they did not know how to prune the plethora of progressive pedantry - something I have learned well.

It was the early days of the great society and our vulnerability to group-think was even higher than today.