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Alice Korngold

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The Role of the Nonprofit Board: Four Essential Factors for Effective Governance

Posted: 09/09/2012 2:00 pm

Sophisticated and experienced NGO/nonprofit board members and CEOs routinely ask me to explain the role of the board. It's not surprising and I'm glad they do. So let me share my four essentials for effective governance.

1. Achievement: The role of the board is to achieve the organization's greater potential as well as its mission.

The role of the board must be crafted specifically for each and every organization. The role is determined based on what you seek to achieve in terms of the mission - the organization's compelling purpose, and the vision - what you imagine to be your organization's greater potential in the next few years. And while the mission is usually set, many boards don't discuss the vision. Taking the time out to create the vision is fundamental to establishing the role of the board.

If you wonder why not simply maintain the organization's status quo, I'd point to the Nonprofit Finance Fund State of the Sector 2012, which shows the extreme financial distress under which so many nonprofits operate. In today's environment, the nonprofits that survive and thrive are the ones whose boards and CEOs are highly strategic and effective in identifying opportunities to pursue their missions in improving communities and the world.

Additionally, if you are passionate about the mission, as one should be when you join a board, then the status quo is not sufficient when you know that the organization's work can be further enhanced or expanded to improve more lives, or do some greater good.

Once the board and the CEO decide on the vision - their three to five year aspirations for the organization - then they can also create the revenue model to achieve success. That is, the most viable mix of funds from foundations, individuals, government sources, fees for services, etc.; the mix varies greatly depending on the type of nonprofit and its programs and services.

With the mission, vision and revenue model set, the board can organize itself for success as follows:

  1. Board size: the fewest number of board members that will be required
  2. Board composition: the particular expertise, experience, diversity, and networks that will be needed among board members to maximize success
  3. Expectations: a clear statement of expectations - that addresses meeting attendance, giving, fundraising, etc. - that is agreed upon among current board members and also shared among new board recruits
  4. Board structure: committees that are needed to logically organize the work
  5. Meeting agendas: to focus attention and discussions
  6. Leadership: the qualifications required to lead for success
  7. Board development: the board assesses and improves itself on a regular basis
  8. A transition plan: for the board to transition its composition, leadership, and structure in order to maximize the organization's greatest potential in service to the community

2. Accountability: The board's role is to ask: "How do we know?"

Since the board should neither be camped out in the offices of the organization nor micromanaging the operations, the board needs a way to ascertain how progress is being achieved - financially and programmatically. In order to do so, the board and the senior staff need to collaborate in creating dashboards to address the all-important board governance question: "How do we know that we as an organization are achieving what we set out to do?"

At its regularly scheduled meetings and perhaps more significantly, via committees, board members should have the opportunity to review financial and program metrics, and how the organization will adjust course as needed to remedy any meaningful deviations from plan, or address relevant external factors.

With clear and relevant data, the board is in the best possible position to make effective decisions to keep the organization mission-focused, and driving towards the greater potential.

3. Ownership: The board understands that the organization's success is their responsibility.

Most important of all is for the board to have a mindset that the board is responsible for the organization's effectiveness, vitality, and sustainability. I see NGO/nonprofit CEOs fully internalize their ambitions and concerns for the enterprise, but too often they are alone without their boards as deeply invested.

Nonprofits will thrive when board members truly appreciate the honor and opportunity of serving on the board, and constantly consider: "How can I add value that is meaningful and productive in helping to advance this organization?"

When board members internalize their responsibilities for the organization, it will become natural to them to attend meetings diligently, be attentive to key financial and strategic metrics, engage in thoughtful decision-making, contribute generously, seek support vigorously, and celebrate enthusiastically.

4. Oversight: Board oversight is essential; it's also not enough.

With regard to oversight, I have two thoughts. On the one hand, oversight is utterly fundamental in ensuring the viability and sustainability of the organization, and so boards must fully commit themselves to fulfill their fiduciary obligations. On the other hand, oversight alone is not enough; if all the board does is to provide oversight, then the board is not proactively advancing the organization toward its greater potential.

To meet their fiduciary obligations, I urge boards at the very least to have an attorney serve as secretary of the board - ideally someone from a law firm that will provide some pro bono legal services to the organization, and also someone with an accounting or financial background serve as treasurer. I also encourage boards to learn about, discuss, and be alert to their fiduciary duties, and ensure that their board composition and structure support the board's role in exercising its duties.

Better world

When board members embrace their responsibility, commit to engage productively, and contribute generously, then they can accomplish great things in achieving the mission and the organization's greater potential. That's the role of the board.

 

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11:40 AM on 11/05/2012
There is a great practice book for board members and executive directors with lots of helpful advice. Its called Great Boards Plain and Simple. Here's the link: http://www.silvercreekpress.ca/featured/great-boards-plain-and-simple-a-guidebook-for-non-profit-managers-and-board-members.html.
You can get a discount if you sign up for the 10 Tips for Board Members and ED's newsletter.
11:37 AM on 11/05/2012
There is an excellent resource for board members and executive directors/CEOs - lots of "how to" guidance and practice solutions to common board challenges. If you sign up for their 10 Tips Newsletter you can get a subscribers discount on orders. The book is called Great Boards Plain and Simple. Here's the link.

http://www.silvercreekpress.ca/featured/great-boards-plain-and-simple-a-guidebook-for-non-profit-managers-and-board-members.html.
09:01 PM on 09/25/2012
Thank you for this thoughtful post, Alice. I'm glad you recommend a small Board. Ten years ago some organizations had 60 people at their Board meetings....and got nothing done!

Shar McBee
Author of "To Lead is to Serve"
www.JoyofLeadership.com
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Alice Korngold
10:39 AM on 10/21/2012
I appreciate your comment SharMcBee. Sounds like you are speaking from experience! Alice
04:55 AM on 09/11/2012
I can see from the comments that there are of course many different types of nonprofits, and they have different needs. Right now, the nonprofits in the arts (where I work) need money and very specialized tech skills. It would be difficult to find these tech skills in prospective board members, even if they have other valuable skills (valuable skills which are also vital). I do an evening lecture on tech for the arts, and I don't see the HTML, video rendering, computer, tech, adwords, etc skills as part of the picture. This may change, but that takes a big financial investment, which takes fundraising.
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Alice Korngold
01:24 PM on 09/10/2012
DrDave and Rcprois, thank you for your thoughtful comments.

Indeed, DrDave, “no money, no concert!” And for nearly every NGO/nonprofit board, giving and fundraising is critical. I’m a big believer in that for sure! But it’s also vital for the board to be part of creating the vision, building the strategy and revenue model, and ensuring success. I’ve seen a pricing strategist turnaround a few nonprofits where he sat on their boards; it wasn’t his $10,000 gift that made the big difference….it was his wise counsel. I’ve also seen a law professor single-handedly rescue a nonprofit’s services by conceiving of and leading a merger with a larger organization; he’s an economist with a wise market orientation and a clever strategic mind. It wasn’t his $1,000 check that saved the day. So a hearty YES to board members contributing and fundraising, but that alone is not enough.

Rcprois, yes, Peter Drucker has had a great deal of wisdom that relates to nonprofits. As to NGO/nonprofit boards, I have high hopes. I am seeing the tide turn, with boards showing greater interest in understanding their roles and seeking to fulfill their responsibilities with greater passion and ambition than ever before. This interest must be encouraged and fostered, however, by funders and others who care about the vitality and effectiveness of the nonprofit sector.
10:06 AM on 09/10/2012
It sounds like Ms Korngold was also a student of Peter Drucker. It is unfortunate that many, if not most, NP boards are well meaning people who really cannot advance the mission of the organization in a meaningful way.
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Alice Korngold
10:50 AM on 10/21/2012
Peter Drucker recognized that nonprofits often face more complex strategic and financial challenges than do any businesses -- a reality that often surprises many business people after they join nonprofit boards. In the past, too many business people who joined nonprofit boards then shied away from dealing with these challenges.

Fortunately, today, we are seeing more business people contribute their skills and leverage their resources to building stronger, more vibrant NGOs/nonprofits to address vital community and global issues.
02:47 AM on 09/10/2012
Ummmm the number one thing is to raise and contribute money. Sure, leadership, advice, inspiration, mission, you, all good. And money is not everything. No money, no concert.