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Art Brodsky

Art Brodsky

Posted: April 8, 2010 04:02 PM

Comcast Finds Winning Is a B*tch

What's Your Reaction:

Congratulations, Comcast. You restored your good name and reputation by beating back the Federal Communications Commission (FCC) in court. That little wrist slap the Commission gave you for slowing down traffic in your Internet network a couple of years ago has been avenged. Your record is clean, legally speaking.

Of course, the story isn't all that simple, is it? Because the hidden story of Comcast's glorious victory is that if Comcast were smart, it wouldn't in the first place have brought the case, which challenged the FCC's authority over the company's high-speed Internet service. Some in the telecommunications industry, perhaps even huge companies with three letters in its name, urged (begged?) Comcast not to take the FCC's ruling to court, because of the possibility that Comcast could actually win and, potentially, win big -- which is what happened.

Under normal circumstances, a company like Comcast would feel great, winning a slam-dunk case against a Federal agency. The opinion issued April 6 by the U.S. Appeals Court for the D.C. Circuit, written by Judge David Tatel, was so strong that it even refuted arguments that the FCC didn't make in its defense, but could have. The chances of the FCC asking the U.S. Supreme Court for review are slim and none.

As Comcast has no doubt realized, but won't admit -- winning is a bitch. (They will likely find this out again when they take over NBC, but that's another story.) It's like those stories of the lottery winners who come into millions of dollars, think they are in heaven, but their life becomes a living hell. Comcast has brought down the wrath of its telecommunications brethren, because it has opened the door to something that, in the industry's view, could be much worse than the convoluted, jerry-rigged, barely legal system that allowed the FCC to let Comcast get off so easy.

By winning as big as it did, the result of Comcast's case was that the FCC has, practically speaking, been stripped of its ability to regulate high-speed Internet access (broadband) services. That means if Comcast decided once again to throttle back the Internet traffic of its subscribers, consumers would have little to no recourse. There is no agency, no authority, which could look into a complaint and risk doing anything about it. Practically speaking (even if there is a very slim legal opening), broadband is free from regulation -- a nirvana that the telecoms industry might once upon a time have gratefully accepted as its due, but now looks upon it with some trepidation because now the door has swung wide open to a full-scale discussion of bringing Internet broadband access services back under reasonable regulation.

Digital services offered by telephone companies were offered under regulations until 2005, continuing a line of consumer protections reaching back to 1934. Then it reclassified those digital services into the virtually deregulated bucket of "information services." It was the FCC's decision not to put the then-new cable modem service into that same regulatory bucket in 2002 that started the whole mess we find ourselves in today.

Of course, the industry is big enough to see past the Comcast error and is pressing ahead with its own talking points which will be echoed by assorted industry-friendly spokesmodels.

First, Depend on the Kindness of Strangers. This Blanche Dubois-inspired strategy is based on the simple theme, "trust us." We don't need regulation because we will do the right thing. We will follow the FCC's (now-discredited and incomplete) Internet principles even though we aren't obliged to. We're the telephone (and cable) company, and we wouldn't do anything to hurt our customers. After all, we support an open Internet; we just don't think it's necessary to have any rules that would require us to do so. After all, most Americans have broadband (even if it's only one choice and substandard at that), so why impose harsh, restrictive rules on poor, little old us?

Why, indeed? Perhaps because the concept of noblesse oblige has been replaced, at least in theory, by the rule of law. The companies want to define their own obligations and then enforce them at their whim. Suppose someone wanted to add another principle to the ones that the FCC, thanks to the legal actions of Comcast, can't enforce? Let's say someone wanted to prohibit Internet access companies from discriminating against Web sites on the basis of financial relationships. Or let's say telephone or cable companies moved all their popular services into a more expensive "managed" category, just like a cable network? What could consumers do under the KOS theory? Nothing. And if you have no choice of provider, you're out of luck. But the free market has provided you at least with something, so be grateful, even if the companies with virtually no regulation have led the U.S. consistently downward in the Internet rankings since the deregulation of the past few years, with service more expensive and slower, with fewer choices for consumers than in comparable countries.

Don't buy the argument that new regulation will screw up investment. Companies invest more or less depending on their business plans. With little to no regulation, Verizon will limit its FIOS fiber service to about half of its customers. AT&T hasn't deployed any fiber to the home.

The second option is to Wait for Godot. If one cannot depend on the kindness of strangers, then, the industry contends, it should be up to Congress to change the rules. We can't depend on unelected bureaucrats to deal with topics as essential as broadband, because the result could be "excessive and burdensome regulation" on those humble, hard-working telephone and cable companies who unfairly change the rules without any reason at all.

Of course, no one complained about the "unelected bureaucrats" at the FCC over the past eight years (from the telephone side -- the cable guys had some beefs) when the industry pretty much got everything it wanted. No one complained when the FCC reclassified Internet access broadband service from traditional regulation into the regulatory nether world.

But asking Congress to intervene? In case anyone hasn't been paying attention, Congress is at near paralysis. It would take years, if ever, for Congress to pass something. Even then, if Congress did pass a bill the phone and cable companies would likely come out the winners because of the power of the telecommunications lobby. Despite the support of many, but not all, Congressional leaders, there aren't the votes for a strong bill to protect broadband consumers and to promote competition. If there were, it would have been done long ago. The members of Congress who worry about the burdens on the poor companies aren't as worried that their constituents could get screwed, or that their constituents might deserve better. In the meantime, consumers would be out of luck. The reliance on Congress is a classic misdirection for a solution that will never come.

What's the answer? Do the Right Thing. The FCC can in a number of ways, reverse it's disastrous decisions and put broadband services back under the regulatory umbrella where they belong. There's nothing that says there has to be a heavy regulatory burden, but then the weight of the burden is in the eye of the beholder. No one said that every portion of the law has to apply to services now as they did years ago. The FCC has the discretion to pick and choose to make the "burden" as light or as heavy as it thinks is appropriate.

We need not have, as some commentators call it, the same rules that applied to the monopoly telephone network. On the other hand, some of the same principles, like non-discrimination, should exist regardless of the technology. The regulation of telephone companies existed as the technology evolved from the 1930s through the 2000s. It's flexible and dynamic enough to protect Internet access. The regulatory system that could be put in place would be similar to that in place in the 1990s when, under the Clinton Administration, there were thousands of Internet Service Providers which leased access to telephone company lines and provided new services and choices to millions of consumers. Sadly, that competition was wiped out through the deregulation which followed.

Any regulation is too much for the cable and telephone companies. If the FCC acts in the simple, elegant way that will protect consumers, promote competition and clarify the legal environment for the National Broadband Plan, they will catch holy Hell from every Republican in Congress, at least half the Democrats and will face some years of court suits from the companies. Believe it or not, that's the easy way out. It's the right thing to do and with enough political backing, it just might happen.

And we will have Comcast to thank. Thanks, Comcast. Great win.



 

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08:22 PM on 04/17/2010
My only hope is that if the FCC ever does gain the ability to regulate ISPs, is that it does a much better job of researching the long-term effects of its actions than it has done in the past. As it stands, the current proposals will force ISPs to treat all traffic the same – that is, Youtube and Wikipedia would receive the same amount of bandwidth, even though Youtube obviously requires more. The result? A traffic jam. The quality and speed of everyone’s service will decline, and prices will go up. If the FCC does ever gain regulatory authority, I hope it takes long and hard consideration to its proposals so that it makes the right decision.
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K377
12:17 PM on 04/15/2010
As the government, whether through the FCC or Congress, considers how to regulate the Internet it should remain cognizant of the high stakes involved. The rules should reflect careful consideration of the impact they will have on consumer pricing, adoption, and innovation as well as the impact the rules will have on industry investment in the network.
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MalteseTiger
"Faux News Lacks Objectivity" - Al-Qaeda
03:43 PM on 04/12/2010
I will be so glad when I get on 4g and can drop comcast internet entirely
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SilentSolidarity
So what do you need? Besides a miracle.
05:45 PM on 04/13/2010
True!
10:32 PM on 04/11/2010
It is funny seeing Comcast/Verizon want the Government to stay out of their industry in some instances but to help them regulate or deregulate in others
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joelaf
My micro bio is half full.
03:03 PM on 04/11/2010
Cable in my area went from MediaOne to ATT to Comcast. Same infrastructure, just name changes. Service under Comcast is so bad, I downgraded to basic cable. All my premium channels were very spotty, when available. 3 separate techs told me "too many people in your area steal cable". That's not my problem. When they call to pitch me Internet services, I ask "are they on the same level as your cable?" When they say "yes", I say "no thanks"
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Lahonda
Bynocent Instander
02:34 PM on 04/11/2010
Comcast was trying to preserve the status quo and in the process, opened Pandora's Box.

Google for one, will have a heyday with them throttling back everyone equally. They'll have communities lining up to get access to unlimited bandwidth services from them. Those giant cloud-based data centers sprinkled across the country-side look smarter and smarter.
12:55 PM on 04/09/2010
art, are you by any chance related to julian brodsky, who founded comcast along with dan aaron and ralph roberts? i am not implying anything by that question, just curious.
12:22 PM on 04/09/2010
From Tucson: I've had more than a few problems our local high-speed Internet options. Shortly before I moved to my current residence, I was finally able to get DSL through Qwest. (Their rollout of DSL went at a glacial pace for many years.)

Right before my move, I called Qwest and asked if I could continue my DSL. They assured me that I could. After I moved and had Qwest phone service established, different story. Seems that I was too far away from their DSL hub.

So, I called our cable monopoly, Cox Communications. Since I've never owned a television, I had no desire for cable TV. I only needed Internet.

Three Cox techs came out and started what I thought was Internet-only service.

Then, a couple of years ago, I got a letter from Cox. Seems that my TV rates were going up. TV? Me? I didn't get it.

I'd never ordered TV from Cox. And they'd never created any sort of physical connection between their system and a television inside my house.

So, I took them to the Arizona Attorney General's Office of Consumer Affairs and got a credit on my bill.

Moral of my story: Even if you're just getting high-speed Internet from the cable companies, make sure that you really are. These companies are notorious for slipping phantom fees into their bills. Which means that we have to watch them like a shoplifter.
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blueken
Finger Picking blues man
09:55 AM on 04/09/2010
I have the Comcast triple play. Recently two things happened. One, they switched the free anti virus software they were using. Two, the sent a notice that there would be a extra charge if I used more than 200 meg of downloads. SInce those two things happened I have noticed my internet going slower. Until I read this article, I thought it was the anti virus software. I plan to uninstal the new free anti virus software and purchase the old anti virus software and see if things speed up a bit. I pay extra for what is supposed to be extra broadband.
10:03 AM on 04/09/2010
They may be slowing down to motivate you to switch to an offering with more bandwith and more income for them?
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blueken
Finger Picking blues man
10:33 AM on 04/09/2010
I already switched to the higher priced offering, and guess what, slower with the new free anti virus software.
10:36 AM on 04/09/2010
Actually - you are on a Cable system. Cable systems are ALL 'neighborhood centric'. What the means is that they company runs a signal out to a 'switched hub' - a vastly larger version of what you may use within your home to connect multiple system together. They estimate how much bandwidth will be needed to satisfy the typical demand for the number of ports (one to each home) on the given switch.

As has frequently happened - they do not supply the bandwidth needed to truly satisfy all the capacity that they have sold in a given neighborhood. The result is that you are then slowed a good bit. You can 'upgrade' if you want - but be advised - you will still be competing with everyone else who also upgrades.

Yes - when the lower tiered people get slowed - it is in part because they are reserving more for the higher paying - but then what happens when too many high tiers are on one switch?

This has been a long, long standing problem with all Cable systems.

If DSL runs out to your area (it has distance limitations) - you will be far more likely to get what you are paying for AND DSL is generally more secure, too - for obvious reasons, if you understand addressing.
09:18 AM on 04/09/2010
Ok, maybe I skimmed this too much, or am just dumb today. What's the downside for Comcast? And others? That now it's the wild west, and still goverment will support them? What about Universal fees? If FCC has no regulatory auth. does that mean they that Universal fees should get stripped /abolished/held back?
10:50 AM on 04/09/2010
Besides being Cablevision based - not as good as DSL, never mind the advertisements... the problem with all of it - regardless of the nature of the system is this: The 'BACKBONE' of the Internet is controlled by only a few companies. Entire swathes of the Internet can be denied service - and this has happened on one occasion before - to much of the Internet when two giants have a spat amongst themselves.

Then there is the problem of edging fees up for website owners until they cannot afford to launch unless they are deep pocketed - very anti-innovation. The reason is that each company between someone requesting a page you may have for your company or charity and the requesting person will want some payola for allowing your page to cross their territory. This will almost always involve more than one carrier.

To add salt to the wound - also know that in the course of getting things further deregulated on a state by state basis - each of the big companies made promises regarding the updating of technology - but in only rare instances - did they keep the promises. In short they have bilked the American taxpayer for over 320 billion in revenues over the last 16 years or so - while delivering almost nothing.

So don't buy it when they talk about money - they have taken it and ran

see http://www.newnetworks.com/FCCCITIbroadband.htm for comprehensive details about this ongoing scam.
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Tristram Draper
06:03 PM on 04/10/2010
That still doesn't explain how this hurts comcast. That is just more about how it sucks for us.
08:48 AM on 04/09/2010
The ruling really opens the door to Corporate control of information. It may seem innocuous now, but wait.
Congress has rarely passed laws that benefit the population, almost always the Corporations have gained more control. Look at the middle class today.......what's left of it.
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Hadriel
State Employee, Michigan
09:11 AM on 04/09/2010
What Middle Class? They don't exist anymore, they've been reduced to mere myth as far as I'm concerned. I look around in the area that I live in and I see Rich people and I see Poor People, I don't see any "in between" or "middle class" people anymore. Sure we all buy nice cars and nice clothes, but that doesn't change the fact that most of us cannot even afford these things, but we get them anyway. That is why the ILLUSION of the Middle Class is here, but in acutality, I honestly don't believe that the Middle Class exists anymore.
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MalteseTiger
"Faux News Lacks Objectivity" - Al-Qaeda
03:42 PM on 04/12/2010
The middle class is what you get when a bunch of people decide to move in together to save money and afford to live in a decent neighborhood.
This user has chosen to opt out of the Badges program
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gal416
is a Bible verse † † †
08:41 AM on 04/09/2010
Now Comcast will be able to afford to buy the Senate as well as Congress. They will do exactly what the oil companies have been doing to us. I wonder if they'll still offer dial-up at a reasonable price.
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local21
33% recall rate, Walker is next
07:44 AM on 04/09/2010
I presently have the choice of Comcast and WOW for my cable tv and Comcast was kicked to the curb over 7 years ago. Dish and Direct are also an option.

ATT is presently deploying Uverse and once that is available to my house I'm going to switch over for tv and save money.

My cellular options are ATT, Verizon, T-mobile, Sprint, Clear , Cricket, and probably a few more I can't think of off the top of my head.

Then there are the retailers like Vonage. I have all the choices in the world .
08:57 AM on 04/09/2010
Great, but this is about high speed home internet service, for which an increasing amount of us are limited to either the "local" (but really national) cable company or the "local" (but really national) telephone company.

Let's say you want to use Comcast for internet, but Uverse for TV, and Vonage for phone. There's nothing to stop Comcast from degrading your internet service because you chose to go to their competitors for TV and phone. You do technically have lots of choices, but if all your services depend on the internet, and your ISP decides to slow your speed unless you bundle with them, then you really only have one choice.
06:05 AM on 04/09/2010
I don't think they are feeling bad about it. The door to overcharge their customers is now wide open. So why should they feel bad?
They want to make money and don't want to win a congeniality contest.
07:11 AM on 04/09/2010
TJ: And overcharge they will. My concern is the right wing, billionaire who owns the company and what he will do with my MSNBC, the only TV station I watch. When he gets his creepy conservative hands on my station, he will boot Ed right out of the door. I see him as turning my station to the far, far right of Fake News. Great...Then there will be zero for me to watch on TV. Good news, though, MSNBC is back on my XM radio. Yippee!
07:31 AM on 04/09/2010
They've been overcharging for years
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iblogleft
Certifiable
02:01 AM on 04/09/2010
As a Network Engineer, I honestly think that Comcast simply chose to slow traffic, whatever the source, to simply avoid increasing bandwidth.

I do not think they care what bandwidth it is, a torrent or a Netflix high-definition movie stream, they want to limit the needs to expand the network. Fee's to tier providers (the networks you're provider uses to cross the country and the globe) and expanding their network cost more money (but it is really cheap), and with the profit margins demanded by investors these days, some might not blame them.

This is a situation that requires a public private partnership.

The public invests, interested resellers invest, and in return they get access to customers and we get access to massive bandwidth.

The trick is, there must be at least 5 and preferably 7 competitors in each region, all with equal access to compete for subscribers. This is far from what we have now.

Bandwidth prices will increase dramatically if the trend toward bandwidth stagnation continues. We already pay double for less than half of almost every wired country in the world, we need not make it worse.

The American taxpayer has just given out tens of Billions of dollars to telecommunications companies, and equal treatment of bandwidth, from whatever the source and a competitive business is the least the industry can do.