David is a Service Management Solution Architect in the US. He has 11 years of experience in the IT Service Management field, 4 of which have been with IBM. His areas of expertise include service management, service-oriented architecture, cloud computing and dynamic infrastructure. He has written extensively about IT Service Management and service-oriented architecture including an IBM Redpaper™ publication about Tivoli Provisioning Manager for OS deployment in a retail environment and Tivoli integration scenarios.