Rhonda L. Randall, D.O., is the chief medical officer of UnitedHealthcare Medicare & Retirement, the nation’s largest business dedicated to the health and well-being needs of seniors and other Medicare beneficiaries. In this role, Dr. Randall is responsible for clinical strategy and quality improvement for the business. She oversees and ensures effective execution of the business’ clinical programs and operations, Medicare payment management, and physician outreach and engagement. She also coordinates the business’ clinical initiatives with those of UnitedHealthcare’s other government businesses.
After joining UnitedHealthcare in 2003 as an associate medical director for Evercare of Florida, Dr. Randall expanded her responsibilities within the organization, first at the state and then the national level. In 2004, she became the medical director of community programs for Evercare of Florida, serving the state’s frail elderly and disabled populations through Medicare Special Needs Plans and long-term care Medicaid plans. She was later elevated to national medical director of Evercare. In 2008, Dr. Randall transitioned to UnitedHealthcare Medicare & Retirement, serving first as chief medical officer for the Northeast region and later as vice president and senior medical director of medical management. While serving in that role, she also had responsibility as the national medical director of Evercare Hospice & Palliative Care.
Following the 2003 passage of the Medicare Modernization Act that created the Part D prescription drug program, Dr. Randall was instrumental in developing UnitedHealthcare’s first Part D plans. She is a two-time recipient of UnitedHealthcare Medicare & Retirement innovation awards, some of the business’ highest honors, first in 2005 for her participation in a workgroup for disaster planning and again in 2006 for her participation in a clinical workgroup that developed a model of care for people with advanced illness and end-of-life issues.
Dr. Randall is a fellowship-trained geriatrician and is board certified in family practice as well as hospice and palliative medicine. Prior to assuming her corporate positions, she worked in private practice and as a team physician for Hospice of the Comforter in Altamonte Springs, Fla. She has also served as volunteer clinical faculty in geriatrics for the Florida State University College of Medicine, Orlando campus, and volunteer clinical faculty in geriatrics and hospice for the Florida Hospital Family Practice Residency and Geriatric Fellowship programs.
Dr. Randall has been a champion for Florida’s frail elders in the public policy arena, working with policymakers to expand home and community-based services. She has also collaborated with state agencies to update regulations to allow seniors who are eligible for both Medicare and Medicaid to receive hospice services from the comfort of their homes instead of a nursing home. Dr. Randall is an active member of the Florida coalition of the Physicians Orders for Life-Sustaining Treatment.
Dr. Randall has published papers on conditions including polypharmacy, stroke and Alzheimer’s disease. She has been a speaker at many health-care conferences, including: the AARP annual convention; the American Medical Directors annual meeting; and the National Black and Hispanic Caucuses of State Legislators Health Care Disparities Conference. She has also presented continuing medical education events for health-care professionals on end-of-life care and polypharmacy in the elderly.
Dr. Randall is a member of several professional organizations, including: the American Osteopathic Association; the American Geriatrics Society; the American Academy of Hospice and Palliative Medicine; the American Academy of Home Care Physicians; and the American Medical Directors Association, where she currently serves as a state delegate, board member of the Florida chapter, chair of the Florida chapter’s program committee as well as the immediate past-chair of the hospice sub-section and education committee. She was honored with an award from the Florida chapter in 2010 for her leadership on the development of the chapter’s strategic plan.
Dr. Randall earned a bachelor’s degree in biology from Saint Vincent College in Latrobe, Pa., and was recently honored as one of the college’s Alumni of Distinction. She earned her medical degree from the Philadelphia College of Osteopathic Medicine. She completed her internship, family practice residency and geriatrics fellowship at Florida Hospital in Orlando, where she served as chief intern and chief resident.
Areas of Expertise: Geriatrics; hospice and palliative care; home care; long-term care; Medicare Part D; medication use among seniors; the business of medicine