Tom Cornwall

Thomas Cornwall helps intelligent leaders grow businesses intelligently. One of the world’s leading service designers, Thomas has helped Fortune 500 brands, fast-growing start-ups and even governments build award winning services and great customer experiences.

An entrepreneur at heart, he discovered service design when looking for a systematic and repeatable way to create desirable businesses for today’s world. He used it to start and grow a behavioural insights and innovation company that worked with brands like Samsung, British Airways, BT, Amazon and many more.

Thomas is now Head of Service Design at Rainmaker, helping industry leaders - and those who want to topple them - design, launch and scale their future.