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Belinda Parmar

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The Technological Gender Divide

Posted: 08/11/11 11:48 AM ET

Women play the games and use the gadgets to transform their lives, so why is the technology industry still marketing to them as if they slept with fuchsia-clad, faux-diamond-studded Barbie dolls tucked under their arms?

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Women are smart, economically powerful and increasingly active in the way they look to technology to enhance their lives. This isn't my opinion, it's fact. Look at the figures: according to research we conducted with Forrester, over half of women attempting to make technological purchases walk out of shops (Source: Forrester Research 2010) because they simply can't find what they are looking for. The missed opportunity here is calculated at £0.6 billion per year in the UK alone (Source: Forrester Research, 2010)

The more you look at women's market share, the more baffling the industry's approach becomes. Out of every 10 gadgets, four are bought by women, and we're talking high-end consoles and digital cameras, not steam irons or hair curlers! Furthermore, in the 25-34 age bracket, women make up the lion's share of all gamers at over 50% (Source: YouGov/Lady Geek Feb 2011). So the question remains, why is the industry still trying to palm them off with patronizing, dumbed-down products?

This question is particularly relevant given the lessons that ought to have been learnt from Dell's disastrous Della website (a site that gave you recipe tips with email suggestions). After all, money always talks, and with such a cash cow waiting to be milked, millions must surely have been spent on expert consultants examining just what it is that "women really want."

Sadly wherever the money's been spent, it hasn't made any marked impact on the products themselves, where stereotype continues to prevail. Take HTC's new Bliss phone, with its calming wallpapers, calorie counter, shopping apps and irritating 'charm indicator' that flashes when you get a message. When this was being designed, someone really should have taken a step back and asked just who really wants a Barbie charm hanging off their phone.

Compare this to the eminently masculine stylings of the Motorola Droid 3 phone and its "it's not a princess, it's a robot" tagline, and you get the picture. Instead of marketing to women (and men) as the complex, informed and fundamentally varied customers they really are, the battle lines have been set out from a 1970s template, with Android "dudes" on one side, and glitz-fed bauble babes on the other.

To frame a complex issue in the simplest of terms, women want smart devices that enhance their lives. They don't want to be bamboozled by jargon but nor do they respond favorably to being marketed to like pre-teens cooing at the latest Justin Bieber add-on. Frankly, the current approach smacks of marketing so lazy it needs its pulse checked.

To end on a bitter-sweet note, consider the iPhone PMS SOS Betty Crocker app, which sought to cure pre-menstrual tension through cocoa-laden product vouchers. What we are witnessing here is a marketing approach that is perilously hard to swallow, and that is a reality the industry is simply going to have to digest.

@belindaparmar is the founder of @ladygeektv. Please join the Lady Geek's campaign to end the stereotypes in the tech industry and make technology more appealing to women and young girls. http://www.facebook.com/LadyGeekTV

 

Follow Belinda Parmar on Twitter: www.twitter.com/belindaparmar

 
 
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06:36 PM on 08/31/2011
As a motorcycle enthusiast, this article hits on many of the same problems that exists in my industry. Women are a growing segment in the market yet we're still marketed to in a way that is condescending at times, offensive and/ or dumbed down as I like to call it. Help us make informed choices like any man would, but please hold the Pink, Glitter and Flowers that seem more popular among 8 year old girls, not 35 year old women.
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03:22 AM on 08/24/2011
Unfortunately the men who design and market these products cannot bear to think of women as really human. As being just like them. So they emphasize the differences between women and "real" people (like themselves) When there is no difference they just make one up.

They are obsessed with maintaining strict gender role separation in all areas of life. And "gender" separated products helps to achieve this. It's is an unhealthy fear of women coming into "male" space and using "their" products. They would really prefer to ignore the existence of women altogether if they could. Hence the endless geek chat about the internet that makes the presumption that everyone using it is male.
06:24 PM on 08/13/2011
Lady Geek's campaign to end stereotypes in all technological products is a much needed and appreciated conversation! Sure I like pink but when it comes to technology I would rather be seen as someone who recognizes the best innovation in a product not the most glittery design. I agree that marketers are taking the easy way out when approaching what women REALLY want in a product.
02:52 PM on 08/13/2011
I think the answer is for more women to start designing technology not necessarily just for women, but technology that is aimed at a more general population than young men. And maybe part of the blame for this is women's fault for not designing the technology and apps we want. Money rules, so if the types of products you want sell, there will be plenty more.
09:40 AM on 08/13/2011
I agree that trying to sell technology to women based purely on the aesthetic glam component is a waste of money and would probably be better marketed at Claire's boutique for all the tweens. I don't really think that tech hardware is really anything that can be created as distinctly male or female. Men and women differ in some of the ways they use it, but when it comes right down to it, there is one way to dial a number, one way to browse the internet, one way to play angry birds, and one way to recieve email. Whichever phone does that best wins the marketshare of both males and females through its ease of use.
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11:57 PM on 08/12/2011
Belinda- I'm a (female) product manager working in consumer electronics, and I would sooner smack my head into a brick wall than release a product that was pink or "dumbed down" under the guise of making it more appealing to women. Dell's "Della" website aimed at women was one of the most insulting things I've seen in a long time. It's the same kind of crap you see at car dealerships when the salesperson emphasizes features like cupholders and color choices to women instead of fuel efficiency, safety, and other things that actually matter.
02:34 PM on 08/12/2011
The route to women consumers’ wallets is through their brains. Flashing pink and lace in advertising will not distract shoppers from the most important question: Will this work?
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jf12
Occupying myself
11:41 AM on 08/11/2011
Before his summer job, my technological son was sitting after church at a table with a good looking jock and two girls. Both girls had matching pink ottered and slightly differently baubled iPhone 3GS's they had had for a couple of years. They didn't know how to connect the Wifi properly, so my son helped them. He pulled out his older Droid he had modified, and tried to show off its better features, but they weren't interested.

The jock's parents had just bought him an iPhone 4, and he was all "look what this can do" as though he had invented it. For some reason good looking guys think they are smart, and girls think so too.
07:31 AM on 08/12/2011
Well, it's probably true that some women aren't tech-savvy, but blanket statements about women being clueless about technology is just plain unfair. I'm willing to wager those girls are probably under the age of 25. They are probably still under their parents' contract and only need the phone for texting primarily.

Try looking at modern, professional women for your anecdotal evidence that women aren't "interested" in technology. Besides, at that age, they were probably more concerned with talking to whichever guy was the best looking and vice versa. Kudos to your son for having more interest in the substance of the discussion than the rest of them. It's people like him who will ultimately win out in the battle of the wits anyway.
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jf12
Occupying myself
08:58 AM on 08/12/2011
Blanket unfair yes. Allow me to offer an old man's savvy insight: I think one of the main reasons more young women don't embrace technology is because then those women would be surrounded by nerd men. IOW they don't want to embrace tech-savvy men.

I hire essentially all entry level young women engineers for a large petrochemical company. I'm looking at one. Her browsing tends towards obtaining shoes instead of solvents. She keeps looking over to the only good looking guy summer intern because it's his last day, and he is ostentatiously flirting with another smiling young woman. Her baubled phone is not just used for texting, but also looking at Facebook pictures.

Her cubicle partner has his electrical-taped earbuds jamming, with his phone streaming music videos. He repaired his insulation-broken charger cord with a squid of multiple choice ends, and she uses his because hers broke the same way.