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Brett Greene

Brett Greene

Posted: December 3, 2010 05:09 PM

Yesterday the Federal Trade Commission took the first steps towards creating a Do Not Track feature to allow internet users to opt-out of having companies obtain data on their online surfing habits. This mechanism is being designed in the spirit of the Do Not Call registry that regulates the activities of telemarketers.

On the surface this sounds great. You would be hard pressed to find anyone, besides a telemarketer, who preferred life before the Do Not Call list eliminated those annoying sales calls that interrupted your dinner. But online advertising and telemarketing are very different animals, so let's look a little deeper into what the reality of a Do Not Track bill would look like.

In theory implementing a Do Not track mechanism will allow consumers to have more control over their personal information that is shared online. Internet privacy has been a hot topic for awhile now, so it's easy to have a knee-jerk reaction to supporting anything that will protect online privacy. The more prudent way to analyze the implications of a Do Not Track bill is to look at what it will actually accomplish.

Eliminating or decreasing the frequency of internet users receiving targeted advertising while they surf websites is the result that the Do Not Track bill. Building individual profiles of how we search, surf and interact online for the use of targeted advertising, based on behavioral targeting and contextual advertising, is assumed to be a problem that needs solving. ... but is it?

Common wisdom tells us that people hate advertising. Is this true, or is this is a myth when it is thrown out as a blanket statement?

People don't hate advertising; they hate advertising for stuff they don't want.

People love advertising that tells them about a new cool product they will use. We are psychologically wired to connect with other people and seek their validation. Therefore we love to be the first one to tell our friends about something that we think is cool, and that we think they will think is cool.

With this in mind, why wouldn't you want to see targeted advertising when you're online? You're going to see advertising anyway, so what's bad about it being for products and services that are aligned with your historical online profile of interests?

Why should anyone be afraid of marketers using this data to offer you more things that you want? This isn't the same as someone using your private information for identity theft. This is a way for you to find out about things you'll probably be interested in rather than finding out about things you don't care about.

The word 'privacy' is a trigger word. No one wants to give up their privacy. If the Do Not Track bill goes into effect you can choose to keep a little bit of your privacy in exchange for continuing to receive nonspecific advertising instead of targeted advertising online.

Either way, this issue not anywhere near the problem it's made out to be and your life as an American consumer will continue on. You just may have to wait longer to discover cool new products and be stuck with seeing diaper advertisements when you don't have any toddlers in the house or ads for singles websites even though you've been married for 10 years. At least you'll be able to feel a little more secure because you feel in control of your information.

 

Follow Brett Greene on Twitter: www.twitter.com/brettgreene

 
 
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PoloniumMan
"It worked." J. Robert Oppenheimer
11:28 PM on 12/10/2010
Do we really need a law for this? Seems like if there's a demand for a product [web browser function] to do this then someone will develop it and make it part of the next distribution. B. Gates might do this on IE or any number of developers of open source browsers like Firefox. Anyway, I thought that's what the "start private browsing" feature was for.
01:55 PM on 12/08/2010
I just love being bombarded with ads for a product that I already bought, and have no interest in buying again.
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HUFFPOST COMMUNITY MODERATOR
Weirdwriter
01:58 PM on 12/09/2010
Well, citizen, if more of us made that clear and refused to allow it any longer, Mr.G.wouldn't have a job. (See his LinkedIn profile.)

And you wouldn't want to contribute to the rate of unemployment, wouldcha? ;>)
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HUFFPOST SUPER USER
LiberalBuzz
Voting republican is voting against America.
04:09 PM on 12/07/2010
Disagree.

I have yet to see anything sent to me that I want.

Cool new stuff?  Really this is what the bar should be lowered to? You won't find out about "cool new stuff"?

I seriously doubt that.

There are myriad places to find out about cool new stuff without being beaten over the head with ads.
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
06:48 PM on 12/09/2010
Targeted advertising online is not happening anywhere but Facebook and their algorithms are definitely not perfected. I agree with you, it's highly doubtful that you, or any of us, have seen much targeted advertising for things that you care about be

There is no lowering of a bar. What bar are you talking about? Yes, there are a myriad of places that we find out about new things and advertising will always be one of them whether we like it or not. Advertising won't go away, so what's the harm in being served advertising based on our interests.

Marketers are not burglars; sharing our information with them cannot harm us. What is the worst thing you expect to happen from marketers knowing your online profile? The fact that your username is not your first and last name leads me to believe that you hide behind anonymity online, so I understand that we have different contexts of how to participate on the social web.
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10:31 AM on 12/06/2010
If any business or organization wants to track an individual, it must ask for the individuals permission IN WRITTING and the individual must have the option of control of what information is collected and how it is used or if it can be resold and in what form.

Not to mention the individuals RIGHT to charge whatever the INDIVIDUAL wants.

As it is, the tracking is illegal and invasion of privacy, IMHO.

The burden of proof, safety and security should be on the tracker , NOT THE TRACKEE.

TAKE IT OR LEAVE IT.
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
04:45 PM on 12/06/2010
I agree that we should have the right/choice to opt-out, my point is that the perceived benefits to opting out are lower than the benefits. An insurance company using that information to choose whether or not they should insure you is troubling, but a bridal company using the information to let brides know about products has no harmful affect.
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HUFFPOST COMMUNITY MODERATOR
Weirdwriter
10:24 PM on 12/06/2010
Why don't you admit it, Mr.Greene. If a lot of of people opted out of being tracked and their personal online viewing habits sold, you might have to look for a new job outside of Internet marketing. You have a high conflict of interest.
07:00 PM on 12/05/2010
(continued) Still, its never been wrong to write down names of your customers who come in and buy things in your store, nor wrong to record what they buy so you can keep reorder, and never been wrong to sell new things in your store that you believe, based on how well you know your customers since you're there and see them each time they come in. And has only become slightly wrong to sell your lists of customers to others so that you get that extra slice of pie too. Pretty much all in the free speech arena or thereabouts anyway.

I think it would be much worse if they outlawed tracking, and equally worse to outlaw refusing to be tracked. But, I don't mind if they help me a little bit by ensuring i have a choice. I can choose to be tracked or I can choose not to be tracked. Given all the wealth the ones being tracked are heaping upon the trackers, such vast vast sums of riches and potential riches, I dont think we need to just give the whole farm, do you? At least we should have to make them work a little for that money -- knowing if they abuse those they are tracking that the ones being tracked can always opt out. Now, let them see what they can do to make me opt back in. Can I have a slice of that pie back please? I'll make it worth your while...
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
04:53 PM on 12/06/2010
Thanks for your comments. We are aligned in our thinking on this. The point of my article is dispel the typical unconscious reaction that this is bad. The worst thing that can happen is that you'll see targeted advertising instead of non-targeted advertising. Either way you can ignore the advertising, but with targeted advertising you may actually find out about products and services that add value to your life. We're talking about marketers trying to reach people who care about their products, not monsters looking prey.

Yes, the companies can make money off this, and yes it would be awesome if we got a little residual payment for every time people in control of our data sold it for a profit. I agree that the one bad part of this equation is that companies are collecting our data for free and selling it for a profit.
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HUFFPOST COMMUNITY MODERATOR
Weirdwriter
01:13 AM on 12/07/2010
We never "opted-in," mind you, and now the marketers who sell Internet advertising are trying to tell us if will only be "worse" if we're allowed to opt-out.

Including the VP of an internet marketing firm in Denver who wrote this opinion piece we're commenting on...
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
06:55 PM on 12/09/2010
Yes, we should have always had the choice to opt-in and should not have to opt-out. My article is pointing out that opting out doesn't really have a benefit, not that we shouldn't be able to opt out. And as I mentioned above, you wrongly assumed that work with online advertising which is a different field than online marketing. This article is an opinion based on seeing marketing as a way to connect people to resources that support their passions and interests. The advertising world is one I pay attention to, but not one I care to work in.

We're on the same page in believing in having the option to not share your online information, and we're disagreeing on what the value is in doing so.
06:53 PM on 12/05/2010
(continued from above). I doubt people realize that eventually those trackers will know enough about those they track to be able to manipulate the behaviour of the ones they track in far more powerful and sublte ways than the very sophisticated marketing techniques that are already in use today all around us. And the current techniques are really amazing. Knowing how a crowd will behave and how to keep them under control has always been the holy grail of everyone wishing to exercise power. Some do it well, others Maon't. (continued)
06:40 PM on 12/05/2010
I think that your points are good ones to make as they remind us that there are benefits to the people being tracked, as well as to the trackers. Though, of course, the lion's share of the benefit pie that comes from tracking/being tracked goes to the tracker. Benefits to you in the form of friendly reminders to pick a few of the things you already like when you go to the store next time and suggestions to you that you consider trying something new based upon what they have come to know might appeal to you are also actually helpful, but the sum of all these benefits to for the one being tracked is very very tiny, most likely being less than a fraction of one percent of the benefit pie that accrues to the tracker for each person he tracks, while the tracker is getting the remaining 99.something percent of the benefits of each person he tracks. I don't know if people realize the extraordinaryly unbelieveably high value of the knowledge that the tracker gleans over time about those he tracks. And there are so many different pies that the tracker gets to cash on on just by deploying automated tracking software. (continued)
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02:44 PM on 12/04/2010
poppycock.

After all these years from the cradle to the grave yes we are sick and tired of all the ads.
Stop Tracking my every thought!

If Madison Ave. could jack into my skull and download it they would.
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
04:55 PM on 12/06/2010
I skip ads myself and don't even notice them when I read a magazine. But a lot of people like advertising that connects them to products they want to buy. We should have the right to opt-out, but you'll dislike the ads you're going to see in that case - it won't stop advertising from reaching you.
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HUFFPOST COMMUNITY MODERATOR
Weirdwriter
10:26 PM on 12/06/2010
The real point is that our personal online viewing habits are being tracked and the information sold to various parties for whatever reason they choose to use it. You are part of that industry, sir, as anyone who looks up your profile at LinkedIn can find out.
11:11 PM on 12/03/2010
Being a marketing man myself I have to disagree. I don’t see how selling me the latest product is worth someone studying my surfing habits, viewing my shopping lists, product reviews, tracing my friend circle, studying my mortgage details, salary information, drug prescriptions, bank records, credit card statements, DMV information, etc, etc…telemarketers were irritating but never building these kinds of detailed, in-depth profiles on individuals – the cost of privacy is too great in my mind. You can read more based on Wall Street Journal study into this scary new information collection - http://vaishwords.blogspot.com/2010/10/internet-privacy-and-prying-eyes.html
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HUFFPOST COMMUNITY MODERATOR
Weirdwriter
01:14 AM on 12/07/2010
Thank you. I'm copying that link to pass on, along with the information about the man who wrote this opinion piece that anyone can find on LinkedIn...
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
07:22 PM on 12/09/2010
It's kind of funny that a person using an anonymous username and an avatar that does not show their face feels that they're on a personal crusade protecting the public from an author of an article who is fully transparent. Marketer, not advertising executive, is in my job title listed in my Google Profile, LinkedIn profile, HuffPo bio, my blog and other sites online. How are you exposing me, when I've made myself transparent all over the internet and I'm not hiding anything? You may have noticed that this article was written based on experience related to marketing.

I have nothing to hide, though as mentioned above, you've misread my LinkedIn profile and think that I work in the online advertising industry, which I never have and do not profit from. Before you decide to 'expose' someone in the future it would be best to get your facts straight and not base your comments on false assumptions.
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
07:14 PM on 12/09/2010
Your article is great. Thanks for sharing it. As I mentioned in a comment above, I agree that it's wrong for the lists to be made and sold. We are in agreement on that. My point is that no marketer is violating our life in any way. Yes, the fact that companies we didn't authorize to take our information are selling it feels inherently wrong. Aside from that, what negative impact has it had on our lives?

When we talk about the 'cost of privacy' it sounds and feels ominous, but in reality what is the cost? Beyond that, those who opt-in to participating transparently in the social web are the ones who will get the most out of it. That said, I agree that anyone who wants out deserves that right and should use the links in your article to do so.
07:43 PM on 12/03/2010
Granted this is not the biggest regulatory issue pending at the FTC or FCC. We all know how government agencies can thwart evolving industry innovation and growth. However, for those choosing not to expose their data via Social Media channels and Huff Post web comments, I can identify with their concerns. The bottom line is nothing is really secure (WikiLeaks) and there is no real delete (GoogleInstant). Judging by the phenomenal growth of Facebook and other SM platforms I am not really convinced "privacy" is all that much of a trigger word for most web users.

All of us, privacy advocates or not, need to regularly be thinking about the pros and cons of our digital data being shipped around the world to each and every data miner. I like to choose when and where I give up parts of my privacy. Much of the new media world is about re-invention and disruption and many of us control our outputs. We pick which Social platforms to engage with, we choose which individuals/businesses to interact with, and we should have options to open or restrict our targeted data flow from and to our own gadgets.
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HUFFPOST BLOGGER
BrettGreene
Marketing Executive, Room 214 Social Media Agency
07:27 PM on 12/09/2010
Yes, our thoughts are aligned. We all deserve to decide when and where our information is shared. My point is that marketers aren't going to do any harm. Personally, I don't want insurance companies and other industries looking into my information even though I'm healthy.Health care being denied to people based on previous conditions scares me much more than a marketer finding out I love Apple products and showing me an advertisement for a deal on a Macbook Air.