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Service Providers, Unite!


It seems that every service provider has a solution to homelessness. And guess what, it's their own program! That's fine with me, except service providers generally do not play well with other service providers. They generally don't share their programs, they generally don't share their ideas and they generally don't share their praise of other programs. It's this sharing that, in my opinion, is necessary to arrive at working solutions to the issue of homelessness.

Who are service providers? Municipal governments generally consider service providers to be government agencies, nonprofit corporations and for-profit corporations that provide shelter, food, clothing and necessary items to people in need. Sometimes these services are free and sometimes these services have a price tag for poor and homeless people.

Municipal governments do not generally consider the individuals and groups who just go out and directly serve those in need in public as service providers. These individuals and groups are the Good Samaritans who are spoken of and encouraged by every religious and spiritual organization and/or by their own conscience. I call them, non-government service providers (NGSP).

Unfortunately, municipal governments do not generally consider NGSPs to be "in the continuum of care" because NGSPs are independent of government control, funding and licensing. Municipal governments often foster a "we" and "they" mentality between the government and the NGSPs by passing constitutionally questionable laws, such as requiring a permit for legal NGSP efforts, in an effort to control or end the activities of the NGSPs.

What all service providers, including the NGSPs, do is keep very busy with their own programs. Fundraising alone is a full time job. Nevermind running the program and actually helping people in need.

Their time is full, more than filled with everything that they need to handle to get their program running. There is no time left for communicating with or meeting with other service providers. So, service providers end up being insulated in their own extremely busy worlds away from the possibly helpful experience of sharing with other similarly situated service providers.

What concerns me most about this business-imposed isolationism among service providers is that service providers tend to criticize solutions to homelessness proposed by service providers other than themselves. It happens all of the time.

Recently, I was discussing possible solutions to homelessness with a noted service provider who actually runs two homeless programs. She stated to me that she was against any program through which homeless people were segregated from society, as in a self-sufficient village. She only favors solutions to homelessness that mirror her own program, that is helping homeless people get vouchers and funds so that they can rent apartments in the midst of the city.

Her solution to homelessness is wonderful. Of course, some homeless people can be helped through this program, but only as long as apartments, vouchers and funds are available. This service provider admitted that she could not help all of the homeless people coming to her for assistance because of limited available apartments, insufficient number of vouchers for rent and rising rents in existing apartments.

Another service provider recently commented to the press that no one should give water and food to people living outside because homeless people who received these handouts were then not motivated to get services from service providers. What he meant was that once they had some water and food, homeless people would not be motivated to seek services from his program.

But, some of the services in this service provider's program have five-week waiting periods. What are homeless people supposed to eat and drink during the five weeks they are waiting for his program's services?

Let's end this bickering. Any service provider doing something good for those in need is really doing something great! Here are three things that may be helpful for service providers to consider.

1. The charitable giving of food and water by NGSPs is a band-aid approach to ending homelessness. However, when we have a cut, a band-aid is the appropriate method of protecting our cut from further damage, infection. Food and water are necessary to life. The goal here is to keep people alive for the day, a noble goal to be sure.

2. When NGSPs give food and water to homeless people, this generosity is usually limited to once or twice a year or, at best, once a week. Does anyone actually believe that homeless people can live on sporadic acts of generosity? It is not logical to expect homeless people to avoid any additional services just because they occasionally receive food and water from another source. When in need, people seek out all available services.

3. Why criticize other programs be they government, corporate or NGSP programs? The issue of homelessness has many sub-issues, including emergency assistance to homeless people, short and long-term housing solutions and employment opportunities. No one program that I know of provides all of the services needed by homeless people.

The real solution to homelessness is to work together. Cooperation in goodwill is love in action. Let's do it!

I look forward to your comments.


 
 
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itolduso
lateral thinker
10:15 AM on 07/24/2009
I think anyone that's ever tried to introduce a new idea or more 'creative' way of doing things can understand what you are saying........we have all been frustrated by what seems to be very rigid programs and a lack of interest (or what looks like 'self-interest) that shoots down the new ideas before they are given a chance. In the vast majority of these times, I've discovered that it's not that established service providors don't want to work together....in most cases they would LOVE the help....but they have very firm guidelines and restrictions on what they are allowed to do with tax-exempt funds, and mountains of paperwork that must regularly document what they do....if your idea or suggestion does not have a slot somewhere on their forms, in most cases they cannot apply any of their resources to it without facing a mountain of paperwork and requests for approval. Every cent that comes in and every cent that goes out must fit somewhere in their forms, and even their hours must be spent within certain parameters. It's tough, but not impossible to become part of their programs.... and one of the quickest ways is to prove the success of your idea on a small scale on your own, or by partnering with a local business or church group... everyone that works with the homeless has a strong and sincere desire to make a difference for the better, please never give up trying.
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Christine Schanes
02:09 PM on 07/24/2009
itolduso,

Great to hear from you again! Yes, I agree with you that service providers have to conform to the restrictions placed upon their programs by the specifications of the grants that fund their programs.

And it is understandable when a person is putting so much of themselves into their program, that they become vested in its continuation.

However, I believe that we service providers could all open up our minds quite a bit more to welcome the activities of those non-governmental service providers (NGSPs). Perhaps, we service providers could even encourage the NGSPs as together we do our best to serve those in need.

Best Regards,
Christine
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10:22 PM on 07/23/2009
Service providers, not just for the homeless, but in many areas, are not taught to network. If they learned to really sit down together and understand each others' visions for service, they would see that they are not in competition with each other, but they each provide a link in a chain that, taken together, is part of a broader vision for the general welfare. In the cases you cited above, not every homeless person is ready to deal with the process of getting vouchers and an apartment--some are overwhelmed by tragedy, illness, or some other event or circumstance. What would be ideal is a smooth chain--food and water to get them through the day, temporary shelter at night, transitional communities, leading to employment training and then vouchers for apartments, there would be better coordination, better care, smooth transitions between agencies, less duplication (and less overwork for the dedicated, passionate people who devote their lives and careers to helping others), and therefore there would be more funds available because the service providers would be cooperating, not competing.

If you're in this situation, reach out to other organizations. Talk to the people in charge and the volunteers. Take a look at their facilities, find out what they do, and who they serve. Then have them do the same for you, and sit down and ask, "How can we help each other AND our clients?"
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Christine Schanes
10:36 PM on 07/23/2009
Classicalgeek,

My goodness... who are you and where do you come from! You got it. Tremendous.

Your points, and hopefully mine, are exactly what we need to truly help homeless people. When municipalities classify only the organizations that the municipality works with as part of the "continuum of care," it is not considering the wonderful benefits to homeless people and even to the municipalities that these non-governmental service providers can provide.

Thank you for your comment. I hope that you will stay in touch,
Christine