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Christopher Hytry Derrington

Christopher Hytry Derrington

Posted: November 18, 2010 02:17 PM

Starting and running a small business is hard, risky work. According to the SBA, approximately 550,000 new businesses were started in the United States in 2009. Within two years, 30 percent will have failed. Half will be gone within five years. Only one in three will survive to celebrate their 10 year anniversary.

In this Internet era, the speed of business is accelerating, the competition is global, and customers demand more than ever. As a result, business owners have a smaller margin for error.

During my career as a serial entrepreneur, I've made my share of stupid mistakes (and will probably continue to do so). In spite of the inevitability of screw-ups, I take the time to analyze each one and figure out what I should have done differently. The introspection is much more painful and not nearly as fun as celebrating a success. But the old cliché is true: I learn more from my failures than from my successes.

Check out some of the most egregious mistakes new -- and even some experienced -- business owners make, and leave your suggestions for other business mistakes I may have missed in the Comments section.

Ignoring That Cash Flow Is Blood
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Too many times companies don't know or don't understand the importance of cash flow. Money is the grease that lubricates the components of your business. Keep your financials up to date and review the reports. Every Tuesday, the entire Team associated with the company's money flow should review the cash flow, the accounts receivable and the accounts payable reports. We use QuickBooks. It's worth the $200. Your time is too valuable to be using paper ledgers or spreadsheets to keep adequate records.

Additional Cash Flow Mistakes:

1. Confusing Sales with Cash Flow: Many companies have gone out of business by exhausting their resources to fill big sales orders only to find out that they have no cash to pay salaries, bills, and raw materials.

2. Spending Money before You Have It: Never count on investment money or accounts receivable before it arrives and clears the bank.

3. Not Keeping Enough Cash Reserves: There will be tough times when you will need to draw upon it. Build it or get a Line of Credit from a Bank.

4. Keeping all Eggs in One Basket: Servicing only one idea/client. What happens when you lose that client for whatever reason?

5. Buying a Building or Unnecessary Assets when You have Your Initial Success: Many, many businesses have failed when they hit the next tough times and significant cash is locked up in their building or airplanes or cars or boats.
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Starting and running a small business is hard, risky work. According to the SBA, approximately 550,000 new businesses were started in the United States in 2009. Within two years, 30 percent will have ...
Starting and running a small business is hard, risky work. According to the SBA, approximately 550,000 new businesses were started in the United States in 2009. Within two years, 30 percent will have ...
 
 
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06:04 PM on 01/10/2011
There are countless mistakes that first-time business owners make during the start-up of their companies, but this list is probably an accurate top ten. I think using the wrong software or (in these days) trying to start up a company with paper-based organization is a bad idea. From physical therapy software to online dispatch software, there is some sort of computer and web-based way to organize virtually any business, so owners who don't take advantage of this are missing out.
Wupta
Parent
12:19 PM on 11/29/2010
It is very important to understand your business before you even spend a penny. You must do your research thoroughly and try to identify all the ingredients that it will take. Next when you have the complete recipe laid out(otherwise known as a business plan) then you start to put things together and begin the process methodically, after all when baking cake all essential ingredients and steps have to be followed before you stick it in the oven. And even then it may or may not come out right since the oven may itself be a factor. Remember to get quality output you need to put quality ingredients into it in the first place. This means that everything is important and only trust yourself till the cake is baked and can stands own it's own.
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07:53 PM on 11/22/2010
You forgot the biggest mistake of all, that MOST tech startups make: no women founders, no women in leadership, no women engineers. Most tech startups more resemble a bull-pen at a baseball game, or a frat party than a real business.

And businesses started by women succeed twice as often as businesses started by men.

So, this misogynistic inability of male "leaders" to evaluate anything with their brains rather than their penises makes them twice as likely to fail.

That's right: FAIL. Men FAIL in business at TWICE the rate of women.
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Lotus19
Power Concedes Nothing Without a Demand..FD
11:26 PM on 11/21/2010
Excellent advice.
06:21 PM on 11/21/2010
This statement is great advice
"Nowadays, when I start a new company or product expansion, I assume no one will want to buy without my personal involvement in the sales and marketing process."

We all sell all the time. With your own business it is necessary to develop a formal process and practice, get training to improve your results.

http://www.sales-training-for-business.com/index.html
03:10 AM on 11/21/2010
Its essential to have cappuccino machines in the breakroom and massages for all employees throughout the day. Lots of free sushi and bagels is helpful, too. Its amazing how many businesses miss out on the basics.
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SolarPowerGuy
Ph.D., Immunology; Solar power @ home; Green Party
04:55 AM on 11/20/2010
Speaking as someone who is trying to start a business in Silicon Valley, I find some of this advice -- well, interesting. Particularly the parts concerning cash flow, sales, and customers.

When you are developing a highly technological product that requires hundreds of thousands of dollars invested up-front just to create the prototype, you don't have a positive cash flow for a long, long time.

The advice given here is probably best for people pursuing a shopkeeper business model. It needs to be modified for high-tech.
01:46 PM on 11/21/2010
Not really. Business is like football: there are basic fundamentals of blocking and tackling that must be followed regardless of industry or product. I frequently see solid business plans for high tech, "bleeding edge" products where competent management teams show a path to profitability through completely understanding their market niche, Letters of Intent (LOIs) from potential customers, and a clear plan for strategic partnerships. Investors realize that a sizable $$$ runway will be needed to get to profitability for high tech companies; but giving the right management team; such long term investments are made.
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SolarPowerGuy
Ph.D., Immunology; Solar power @ home; Green Party
06:02 PM on 11/21/2010
Well, of course, you do your market research, and you do your best to understand where your product will fit in.

But three years of negative cash flow is not unprecedented out here. In fact, it might even be three years before you encounter your first customer.

I'll keep your advice about the management team, letters of intent, and strategic partnerships in mind, though. You didn't mention those issues on your list of ten most common startup mistakes -- probably because they don't apply to everyone. Thanks.
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SparkyAdams
10:52 PM on 11/19/2010
How to Raise Startup Capital. Or Not?

http:// smartstartup.typepad.com/my_weblog/2010/11/how-to-raise-startup-capital-or-not.html
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angrymanspokane
Just a regular guy
06:24 PM on 11/19/2010
Done most of these and survived anyway. Dumb luck can play a big part in sucess
12:33 PM on 11/19/2010
"Gone Fishing" is my favorite slide--(8). Having lived and worked side by side with someone who started their own business (and has been very successful), it takes a lot of hard work and dedication to succeed. Early mornings, and long days are the norm--but the results are well worth it. Make sure you love what you're doing going in, and you won't mind the hours.
I also think slide 10 is important--long hours don't guarantee success if your activity is not generating positive results for the business. Soliciting feedback from people you respect is crucial and helps you avoid the "not seeing the forest for the trees" syndrome.
Great info Chris.
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adrianrf
Another job-creating immigrant
12:03 PM on 11/19/2010
I also disagree with #6, [not] Quitting your day job.

pleaseforce has it exactly right.
why should anyone else take a leap of faith by backing you or joining in to help when you yourself haven't exhibited that faith?

and sorry, you can't devote 80hrs(+) to your new venture (#3) while keeping a 40hr(+) "day job" — not for more than about a week, without jeopardizing your health *and* both jobs.

the rest of it is well-observed.
02:06 AM on 11/21/2010
Its called thinking smart. One does not take a blind leap when one can keep a job to keep funds coming in to perfect a product or idea. Don't quit until the time is right to do so. Quitting too soon is well, stupid.
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logicanada
Blogger, radio co-host, writer, editor, voice-over
11:47 AM on 11/19/2010
Cash flow is number one, but don't forget to promote and advertise on your peaks as well as your valleys.
10:43 AM on 11/19/2010
Very helpful tips. I have to disagree with one slide: no. 6. In my experience trying to keep your day job and start a new business won't work. Your success is tied to your confidence and commitment level. Keeping your day job is like saying to yourself: and if it doesn't work, I still have my job. That's not commitment. And the lack of confidence will show in your every move. You gotta go for it man!
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obelis kreative
09:48 PM on 11/18/2010
One key point is to try as much as possible to self-finance your venture, at least in the early stages, either through a day job, savings or family, or a combination of these.
It will be very easy to raise finance later on when your accounts show that your business has become self-supporting, without the help of any large bank loans.
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09:09 PM on 11/18/2010
If you ever _do_ start your own business, you will never again look at "conventional employment" the same way again.

And by the way ... I =don't= mean that in the way that you might think!

... nor do I mean it =that= way, either!

... nope, nor =that= way!

If you ever do start your own business, you will realize precisely why "the organization that you left behind" was built and was run in the way that it was. Why it more-or-less HAD TO BE run in the way that it was. And, why YOUR new company (gasp!) will ... have to be run in much the same way.

This perspective is one that's fairly impossible to explain. Those of you out there who run (or who have run) your own business, are nodding your heads vigorously. Those of you who have not (yet...) are staring at me as though I =must= be "the pointy-haired boss" from the comic-strip, "Dilbert."

Being "a successful entrepreneur" DOESN'T mean that "you become rich." :-O But it /does/ mean that, for the rest of your life, you will understand where a paycheck actually comes from. You will never again take it for granted. Even if you elect to go back into the world of full-time employment for "somebody else's company," you will never look at your boss(es) the same way again.

And =that= ... is "priceless."
10:46 PM on 11/18/2010
So if I understand you correctly, any business I build will have to become bloated, inefficient, resistant to change, full of incompetent managers who made it to that position by virtue of time in rather than talent out because that's the way business is supposed to run?

The way business is done in this country is the reason why we're losing ground in virtually every sector there is. Our business schools are putting out students who can't read (or write, or even grasp basic critical thinking skills), who are studying all the same textbooks and all listening to the latest flavor-of-the-month business gurus with the same stale ideas which are just a re-written re-hash of what was popular two years ago.

There are tried and true methods for business that always work: embracing change rather than trying to avoid it; building a sales force that relies on relational sales rather than quick transactional sales where your client has more in common with someone in line at a McDonalds than someone who can help grow your business, and listening to the people who actually talk to the client base every day, rather than an accountant whose only contact with a client is endorsing and recording their check before deposit.

I think American business is sick, and if every entrepreneur tries to do it the way it was done by the first person they ever worked for, it'll never get healthy.
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06:59 AM on 11/19/2010
Scott Adams knew what he was doing when he designed "Dilbert." Everyone has a pointy-haired boss; no one thinks they are one.

Journalists know what they're doing, too. The dream of being a successful entrepreneur rates second only to the dream of being a freelance writer ... which is supposed to consist of padding around your house all day in your underwear and booties.

Yes, writers keep re-hashing the same books, because they keep selling. But you are selling "the dream of not-being where you are," not the dream of "successfully being somewhere else, successfully doing something else." There are always discontented people who think that their jobs suck, and most jobs do suck, even if they're a job of your own making. (Remember that.)

There are two ways to make a go of a business: (1) put a little money into a lot of things, taking a small profit from each one; or (2) put a lot of money into a few things, building up a "relationship" as you call it, in order to get a much bigger profit from each one. Option (1) is much less risky and easier to scale-up, which is why there is no salesman handing you a box of cereal, nor a station-attendant pumping your gas. "Loners" tend to pursue option (2) because, well, "there's only one of Me." But, if the gold isn't there, all you've got is a hole in the ground.