The deal with these are that rank and file employees know what's going on and how to do better.
Some simple tech enables people to discuss ideas and get them to the boss.
I just finished meeting with a bunch of VA employees from around the country, including nurse, doctor, claims processing (eligibility) guy, etc. They really know the system, and I learned a lot.
Still digesting what happened, but saw some real ways to improve vets better, and in ways that should save some cash for the taxpayer.
More to come...