12/07/2009 10:57 am ET | Updated May 25, 2011

A Mouse Not Always a Good Idea

Around 20 ago, I was an IBM systems engineer, focusing on tech like imaging systems for health claims processing.

Visited a big facility, talked to customer service reps.

Feedback regarding the mouse? "Thanks, but no thanks!"

If you're doing heads-down customer service, you don't want to remove your hands from the keyboard.

This reflects my own customer service experience, and another reason I use Pine for email, all character mode.