Customer service can really be corrosive, and it gets worse than the usual trolling and abuse. However, singer and poet Leonard Cohen really helps me get through the day, with a small but substantial assist from Dr Stephen T. Colbert, DFA (Doctor of Fine Arts).
Shit rolls downhill. That's the life of a customer service rep, and I've had that pleasure for over 18 years. (I continue to do customer service, one reason being to remind me about this.)
Dealing with that gets old really fast, and often a customer service rep must absorb that criticism and wait, maybe years, for others to address it. Meanwhile, when this is happening, you need a hand just to get through the day.
My deal is that there's this guy, Leonard Cohen, who's been a real influential poet and singer for maybe 50 years. He's my rabbi, in the sense that a rabbi's a teacher and spiritual leader.
His music is pretty much my liturgy, prayer really, and it inspires me in a way to get through the day.
In context, my favorite Sunday School teacher, Dr. Colbert, reminds us that "Joy is the most infallible sign of the presence of God."
I can't run no more
With that lawless crowd,
Not while the killers
In high places
Say their prayers aloud.
But they've summoned
They're going to hear from me.