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KBR: Failing Upwards

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Up is down, night is day, and now, in the best tradition of George Orwell's 1984 newspeak KBR -- the company that was the subject of a recent Department of Defense Inspect General report that found that the Army broke federal procurement rules in 2004, when two commanding generals improperly directed a contracting officer to pay millions of dollars in fees to KBR Inc., when funds should have been withheld, per the language in the contract with KBR - has been awarded its first task order under the newest version of LOGCAP.

For those who don't know, LOGCAP is the mother of all logistics support contracts. Without it the U.S. Army simply can't function.

The award also comes just a week after the Army announced that KBR would not be awarded $25 million in bonuses under the LOGCAP III Iraq support contract because KBR "failed to meet a level deserving of an award fee payment for work it did during the first four months of 2008." Although the Army did not specifically cite it when announcing the withholding of the payment KBR's "failed" work occurred during the time a Green Beret was electrocuted in a barracks shower in Iraq KBR was responsible for maintaining.

KBR was informed of the new LOGCAP task order award, just one day after executives told shareholders about the lost award fees.

The cost-plus, fixed-fee contract, announced Tuesday, is for one base year ($571 million) plus four option years, that, if exercised, could be total $2.8 billion, for work to be done in Iraq.

KBR will provide the following:

• CLSS (Corps Logistics Support Services) at multiple locations in Iraq. Services will include vehicle maintenance (organizational and direct support levels), Supply Support Activity, Central Issue Facilities, Self Service Supply Centers, Ice Plant Services, some Air Terminal Operations and Bulk Fuel Operations to include fuel laboratories.

• TTM (Theater Transportation Mission) which will include multiple transportation functions such as Bulk Fuel Transportation, Sustainment Transportation (movement of maintenance repair parts and other supplies), Heavy Equipment Transport, Movement Control Functions, Material Handling Equipment functions, Recovery Operations and refrigerated transport.

• Postal Services which will include supporting Joint Military Mail Terminal functions, distribution and transportation of mail, augmentation of Army Post Offices, mail handling equipment, mail processing, and receiving and sorting mail.

As a result of criticisms leveled against KBR, the Army Materiel Command ended the previous LOGCAP III contract, which KBR held, and replaced it in 2007 with the current LOGCAP round, dubbed "LOGCAP IV". Unlike the past three rounds, under the current version three contractors (KBR, DynCorp, and Fluor Corporation) were awarded contracts, whereupon the three could compete for future task orders. LOGCAP IV has one base year and nine option years with a total potential of $5 billion per year for three of the contractors but not to exceed $150 billion over the lifetime of the contract.

Little noted is the fact that LOGCAP IV itself is managed by a contractor (Serco-North America) and now is being split geographically between KBR, Dyncorp, and Fluor , which reduces the benefits of a multiple award Indefinite Delivery/Indefinite Quantity (IDIQ) contract that was intended to create competition on each task order.

The inimitable Ms. Sparky, who is to KBR and similar companies, what Sherlock Holmes was to Dr. Moriarty, was the first to break the news, in advance of the official notification, that KBR would receive the award.

But whether this is a good idea is far from settled. Before going any further let's acknowledge that LOGCAP workers out in the field do critically important, if unrecognized, work such as providing laundry services and bath facilities, food service, mortuary affairs, sanitation, facilities management, morale, welfare and recreation, information management, transportation, medical services, engineering and construction, and power generation and distribution.

For KBR this is not just about money but also a chance to burnish its reputation, which its management has done a good job of tarnishing over the years thanks to billions of dollars in unsupported charges, shoddy electrical work, hazardous burn pits, and failure to protect its employees from being raped, just to name a few things.

KBR sent out an all hands email to its employees that says, "With so much negative news about KBR and the fact that we have not won a LOGCAP IV task order, it is with great pride that I am able to announce that KBR is now in the LOGCAP IV business."

To some KBR resembles Mario Puzo's Godfather in that it is the position of making the Army an offer it can't refuse As the DoD IG report on the decision not to withhold payments to KBR when it should have done so under the terms of its contract, "The decision to postpone the withholding of funds was influenced by contractor claims that the withholding might adversely impact their ability to provide vital support services to the troops."

Put another way, last May the Commission on Wartime Contracting held a hearing where Jeffrey Parsons, executive director of the Army Contracting Command had this exchange with Commission Ervin:

But it sounds like you are saying that if we were talking about fewer undefinitized contract actions, with less money at issue, that that would have been one thing, but because the number was so large and because the value we are talking about was so large, it is essentially a too big to fail issue here. I want to know what you meant by that and why the Army made that determination. And, by saying that it posed a serious risk to the contractor's ability to support the warfighter, does that mean that had that money not been withheld, that KBR would not have supported our troops in the field?

Mr. Parsons. Sir, that was the unknown. To be quite honest, there was a lot of concern. When you took the total amount of money that had been, that was undefinitized at the time, and applying that withhold would have been a significant amount of dollars, additional dollars that were already either being withheld in some nature or tied up in billing.

So the Head of the Contracting Activity at that time, after taking input from many, many different sources, decided that the risk associated with applying that withhold, given the potential operational impacts, in his judgment, was not the right move to make. So that is why we pursued that deviation.

Charles Tiefer, a professor of government contracting at the University of Baltimore Law School and a member of the Commission on Wartime Contracting said, "Giving KBR this contract while denying them award fees for their enormous problem of accidentally electrocuting soldiers amounts to rapping them on the knuckles on one hand while handing them a multibillion dollar deal in the other."

Not mentioned in all the current news coverage, according to says Charles Smith, who oversaw the LOGCAP contract during the early days of the Iraq war as chief of the Army Field Support Command, is that "the intent of LOGCAP IV was to create the competitive possibility of losing work due to poor performance. Setting a precedent of sticking with the first contractor dilutes competition incentives." If the Army abandons the competitive incentives of LOGCAP IV, some informed observers think we will be back to the problems of LOGCAP III.

Additionally, the award in Iraq was to comply with evaluation criteria, including past performance. The integrity of the contract is damaged if the combatant commanders call the outcome, no matter the evaluation criteria.

Thus far, not all members of Congress are pleased with the KBR award. Congressman Edolphus Towns (D-NY), who heads the House Oversight Committee, wrote to Defense Secretary Robert Gates to question the Army's decision. Senator Byron Dorgan, (D-ND) who chaired several Senate hearings on electrocutions of soldiers in Iraq resulting from shoddy contracting work by KBR, said the Army's past LOGCAP, or logistics, contracts had produced "the greatest waste, fraud and abuse perhaps in the history of our country."

 

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09:46 PM on 03/09/2010
Mark-Your comment(s) are amazing and in my opinion accurate and forthright. Thank you seems inadequate. It has always been my contention that KBR has some amazing people on the ground trying to serve our soldiers and doing the best job they can. If KBR management would get out of their way they would be a lot more successful. Now many of these former inadequate KBR managers are being sucked up by Fluor and Dyncorp and we are starting to see the same management problems with those companies that we saw with KBR.

There is no way I can add anything of real value to your comment. But I would be remiss if I did not say I would like to talk to you more about this statement you made earlier "I believe KBR LC3 SLT decisions in 2007 were the root of events that eventually led to the death of this soldier by electrocution." If you would be so inclined, you can reach me at MsSparky.com
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csmith14
03:19 PM on 03/06/2010
When my team created the LOGCAP IV strategy we explored regional contractors. We, and Army staff rejected this for the obviouis problems.

However, the Army is, once again, managing LOGCAP to the detriment of the taxpayer and soldiers. Only the contractors appear to do well, earning good money for poor work. The greatest irony in Iraq, is that KBR has a better fee structure under LOGCAP IV than under LOGCAP III, so will be quite happy to be paid more for the same work.

Congress must reauthorize the Commission on Wartime Contracting, for at least one more year. They must add another member, who will break any tie votes on process. The brief for the Commission must expand to include the problems at Contracting Command Kuwait, the AEY contract for non-standard ammunition, the Reachback contracting done at Sustainment Command, Rock Island, the SERCO support contract, and any other issue of importance.. I still would like to know if their was more behind the decisions to give KBR such favorable treatment in August 2004, than just giving into clackmail, as Mr. Parsons characterizes it. The Commission must also have subpoena power to obtain documents and testimony.

This reauthorization is up to SENs McCaskill and Webb, who were the motivating force in establishing this commission. The Administration must support them. They must accept an obligation to have this done right.

Charles M. Smith
06:54 PM on 03/05/2010
Do we have some paycheck collectors? Of course. But so does every other single company, corporation or business in the United States. Do we get paid well? That depends. My position is one of the better paid positions. I make 25 an hour. That's everything counted in. Is that good? Of course. But it's not extravagant or overpaid considering I spend an average of 4 to 5 hours in a bunker a week when we take incoming. And considering I work over 14 hours a day, 7 days a week. No exceptions. By choice? Of course.

On a different note, I really tire of reporters such as yourself holding KBR up to some unrealistic standard just because it was once associated with Halliburton which was once associated with Cheney. It's no secret why libs hate KBR so much.

Am I a Republican? I used to think so. I have conservative views on some stuff and liberal views on others. I know what I'm tired of though, I'm tired of all the bickering, sniping and fighting. I'm tired of the out of control spending (although I believe both wars are wars we need to see through until properly finished). I also believe in what we're doing over here. If you disagree, disagree with opinions, not ugly hateful diatribe. We all are entitled to opinions. I won't bash yours regardless if you bash mine.
12:05 PM on 03/07/2010
You might want to reread what I wrote. I never once mentioned Halliburton. Nor do I hate KBR. In fact, I specifically wrote,

"Before going any further let's acknowledge that LOGCAP workers out in the field do critically important, if unrecognized, work such as providing laundry services and bath facilities, food service, mortuary affairs, sanitation, facilities management, morale, welfare and recreation, information management, transportation, medical services, engineering and construction, and power generation and distribution."

I disagree that what I wrote was diatribe, let alone hateful or ugly. My piece was based on publicly record facts, which is why I included several links to them.
06:54 PM on 03/05/2010
My point is, mistakes are made. Some have much more serious consequences than others. If another company takes over LOGCAP IV, what do you think is going to happen? Do you think everyone over here will get fired and have to leave? And then the new company will automatically have 15,000 employees already trained ready to drop in on a moments notice and not miss a beat? Be realistic. If another company is/was awarded the contracted, all that would happen would be a different company logo would be on our checks. The new company isn't going to have some kind of mistake proof workforce. It is going to have the same workforce. The same workforce that works very hard for the Soldier. Whatever the client (Soldiers) ask for, they get. That's not an exaggeration either. We bust our humps to get good comments on our reviews. 90% of the contractors over here strive to do an outstanding job for the client.
12:01 PM on 03/07/2010
Since you ask I do not believe that if the task order went to another company all the employees would leave. Obviously a new company would pick up many, if not the vast majority, of those currently working for KBR.

But since you bring it up how is the government going to get KBR to do a better job if it can't influence its behavior by way of saying it may terminate the contract for lack of performance?
01:52 PM on 03/07/2010
I will agree with you there. No contractor would come in with all new people. That's insane. I doubt the Army would allow that. They need keep the "boots on the ground" workforce and fire the management from at least the Deputy Project Manager level on up. Maybe as low as Site Manager!

Some of the most amazingly qualified, dedicated and determined people I have had the pleasure of working with I worked with at KBR. But these are not the people who get promoted. If management would just get out of their way and let them do the job they are trained to do, KBR would be way ahead of the game. But with the enormous amount of unqualified people KBR has placed in management that is not happening.
06:54 PM on 03/05/2010
First off let me say I'm a KBR employee who is currently working in Iraq. I work in the Operations department which is to say I work in the hub of information. Everyone reports to us, we report to HQ.

There are so many half truths and innuendos in this article I don't know where to begin. Did a soldier get electrocuted and die a few years ago? Sadly, yes. But that isn't the whole story. I won't speak about what happened because I wasn't in theater at the time and therefore have no first hand knowledge. What I do know is that we bend over backwards to ensure a safe living environment for the Soldiers. But that isn't the whole story. KBR has the responsibility of maintaining over 85,000 buildings that have electricity running to them. Our checks and balances on these buildings, especially when it comes to electricity, are deep and vast. In 10 short paragraphs I counted numerous spelling errors and language errors you committed in this article. Why? Isn't it your job to write and speak correctly? example: "could be total $2.8 billion". You either forgot an "a' or added an extra "be". Either would make that fragment read correctly.
11:58 AM on 03/07/2010
John,

Thanks for pointing out my spelling errors. Might I point out in return that unlike KBR or other contractors:

A) I receive no money from the U.S. government, or for that matter, Huffington Post for these blog posts, and B) my spelling errors has not put anyone at risk or caused anyone to die.

Also you say there are many half truths and innuendos in what I write but do not point out a single one.

Thank you for reading and for yoru comments.

David
01:45 PM on 03/07/2010
John,

First of all, the soldier you refer to is 24 year old SSG Ryan Maseth 1st Battalion, 5th Special Forces Group (Airborne), Fort Campbell, Ky. And he didn't die "a few years ago" he did on January 2, 2008 at Radwaniyah Palace Compound (RPC) in Baghdad. I will not allow his name or death to be forgotten. You remember his name. And you are only being told about his death what KBR wants you to know. If you would like a copy of the Level III Corrective Action Request (CAR) I can get that to you.

If you weren't in theater at that time in 2008 or before then you have no idea how KBR ran business for the time previous to your arrival. Yes things are better now. Yes KBR is being forced by the client to actually perform. There is no doubt in my mind these changes are positive. But those were not implemented because they were the right thing to do. KBR was forced.

In your own statement "KBR has the responsibility of maintaining over 85,000 buildings that have electricity running to them." How many CAR's have been written against KBR by Task Force SAFE on electrical for these buildings? 100's?
10:06 AM on 03/05/2010
Hopefully the House Oversight Committee and the Commission on Wartime Contracting can put a stop to the Army's "un-accountability". They Army seems to run with this attitude "We are going to do what we want and no one can stop us!" They come across as extremely arrogant.

So what, if there are few hearings? So what, if a few members of Congress are appalled. So, what if they have to throw someone ceremoniously under the bus to pay their penance. So what if they have to promise..."We'll never do that again." They still did what they wanted to do. There appears to be a very smudged line between the way the Army is behaving and the way the contractors are behaving. I have a problem with that.