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David Katz, M.D.

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The Case for Caring About Primary Care

Posted: 06/16/10 10:10 AM ET

In an age of highly specialized medicine, primary care is vulnerable to the Rodney Dangerfield syndrome of getting no respect. That's a mistake, perhaps best demonstrated by what can happen when primary care isn't provided. Some years ago, I was practicing primary care internal medicine, and saw a medical student for an acute visit because of worsening back pain. When their son's pain first developed, his parents -- both physicians -- took matters into their own hands. They arranged for their son to bypass humble primary care and get right to the specialist -- in this case, an orthopedist.

I don't recall off hand the details of the orthopedic workup, but the basic conclusion was that the patient had a severe strain of the muscles in his lower back. He was referred for physical therapy, which played out over a period of a couple of months. It was at the end of this period, when the pain suddenly got worse, that the patient wound up seeing me.

Being a primary care doc, I did the things we do: took a general and reasonably comprehensive medical history, and did a comparably general physical exam. The history was notable for certain peculiarities -- the patient at times perspired at night for no apparent reason. The exam was noteworthy for hard lymph nodes ("swollen glands" in the vernacular) in the neck and elsewhere.

The patient had advanced lymphoma. The back pain was the result of massive inflammation of internal lymph nodes, progressing the entire time the patient was receiving physical therapy for a back injury he didn't have. Fortunately, cancer treatment was started in the nick of time, the patient responded, and his life was saved. To my knowledge, he is well to this day.

But now, let's be careful about the moral of this story. The orthopedist didn't do anything wrong, and would eventually have seen the patient again and realized this wasn't muscle strain. Generally, though, since specialists such as orthopedic surgeons see patients who have already passed through the filter of primary care, they can be fairly secure in the knowledge that what they are dealing with is an orthopedic problem. If it weren't, they wouldn't be seeing the patient in the first place.

It should come as no great surprise that if you see and treat muscle, bone, ligament and tendon injuries all day, every day, that's what you tend to think about. Similarly, cardiologists would not be faulted for the tendency to think that chest pain is related to the heart; infectious disease specialists think the patient referred to them is apt to have an infection. And of course, when you have a hammer, the world tends to resemble a nail.

The value of specialization is that it allows a great deal of concentrated expertise to be focused on specific problems within a given domain. The inherent limitation is some degree of tunnel vision. My role in the story of the medical student is no particular credit to me -- I did what any primary care provider would have done. Rather, it's testimony to the importance of primary care.

Because primary care providers are the initial contact for patients with a wide array of conditions, we are, in some sense, the proverbial Jack of all trades, master of none. But we make up for that liability by thinking broadly about what may be wrong. In fact, we are all taught to consider not only a wide array of specific diagnoses, but a wide array of categories of illness, represented by the mnemonic "VINNDICATE": vascular, infectious, neoplastic (cancer), neurological, drug-related, etc.

Sometimes the condition is something we can treat ourselves; sometimes, it warrants referral to a specialist. That tendency to refer for specialty care has resulted in the often denigrating term, "gate keeper," for the primary care role. But a gate keeper may, in fact, be of vital service to you if you are at risk of going through the wrong gate on your own. The above anecdote exemplifies this.

Unfortunately, along with a potential lack of respect for primary care comes a lack of financial reward. The cost of medical education -- generally well into six figures -- is the same for a family practitioner as for an ophthalmologist specializing in Lasik surgery; but their salaries at the end of training may differ ten-fold!

This discourages many medical students -- particularly those paying for medical school with loans -- from choosing primary care. They would be stuck with enormous debts for years -- limiting their ability to buy a home, support a family, or take a vacation.

The cost of these disparities is an enormous national shortage of primary care providers, estimated at over 40,000 by the American Medical Association. Inadequate primary care in turn means delayed access, higher costs, a burden of preventable illness, and the potentially tragic consequences of patients guessing wrong when choosing a "gate" on their own.

Fixing this requires loan forgiveness and other potential incentives for medical students choosing primary care careers, expanded reliance on non-physician providers, and medical reimbursement rates that show as much respect for good thinking as for procedures. It also requires the appreciation of patients, among health care's greater rewards. Health care reform legislation addresses some of this, but not all, and does not go far enough according to most authorities.

So please, care about primary care -- and advocate for the respect and rewards it deserves. No matter how expert, care cannot be good, or do you good, if it isn't the care you need. Sometimes, we all need a little help right at the starting gate.

Dr. David L. Katz, www.davidkatzmd.com

 

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In an age of highly specialized medicine, primary care is vulnerable to the Rodney Dangerfield syndrome of getting no respect. That's a mistake, perhaps best demonstrated by what can happen when prima...
In an age of highly specialized medicine, primary care is vulnerable to the Rodney Dangerfield syndrome of getting no respect. That's a mistake, perhaps best demonstrated by what can happen when prima...
 
 
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relevancematters
You're so full of what's right, you can't see what
08:01 PM on 06/16/2010
A very interesting article, and thank you for the insight. If I may, though, I'd like to urgently request that more GPs take some time to learn at least a little bit about mental illness. I am the parents of a brilliant young woman who was diagnosed at 19 with bipolar disorder. The near-damage done to her between the ages of 14-19 by GPs who (1) assumed she was just a teenage drama queen or (2) announced nastily that she was a spoiled brat who needed to see some homeless people to get some perspective, or (3) argued against her eventual psychiatrist's prescription for lithium because it might be "addictive" or (4) attempted to prescribe the first thing on the list from their pharmaceutical supplier, is frightening in retrospect. If you are the gatekeepers, you need to know more. The plethora of teen suicides being blamed on antidepressants may well actually be the fault of GPs who not only prescribed medications without adequate knowledge of brain chemistry but also did not sufficiently warn the parents that they needed to watch those children day and night until they were stabilized. There is no excuse for this attitude.
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Jeremy Danials
I do not think it means what you think it means.
12:46 AM on 06/17/2010
I fann'd and fav'd you for your compassionate plea for accountability. As the father of a special-needs child, I know the horrors we dream when we hear that our child is not "normal." However, let us also not put the blame solely on GP's. The fact is that under current statutes, new anti-depressant "Mood enhancing" drugs are being mass-marketed to the unsuspecting public at alarming rates. And although the GP's may not have known the brain chemistry, the anti-depressants are more often than not to blame. Poor research and development time leads to inferior medications with side effects lists 1000% longer than at any time in medical history. In many instances, the cure is worse than the affliction! Not only must the GP's of the world be held accountable, but Big Pharma as well.
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Alison Rose Levy
Connect the Dots www.healthjournalist.com
06:44 PM on 06/16/2010
Hi David:

I agree with you 100% about the importance of primary care. Your case beautifully illustrates it in practice. Specialization has its place but when health knowledge and practice get fragmented and separated, there is no one to put Humpty Dumpty back together again. Every practitioner sees the person from their own narrow specialty and everyone is promoting that view. They can't talk to each other. We need more general practitioners available in communities.

Dr. Andrew Weil once told me in an interview that our biggest problem is that we need more generalists. I'm a generalist myself as a health journalist, and there is great value in having a larger perspective. We see things that are visible only when we widen the focus.

Alison
www.healthjournalist.com
11:47 AM on 06/19/2010
Being a generalist is great, as long you are willing to refer out to specialties such as physical therapy more readily. I find that PCP's tend to throw narcotics and time at a problem that could be solved more efficiently be referring out earlier.

http://www.accelerationphysicaltherapy.com
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floodberg
Attorney (ret.)
05:24 PM on 06/16/2010
I hate to say this, but for myself and all the unemployed, 'contractors,' the millions of Gulf residents joining our ranks, and those priced out of the insurance market, this is simply not relevant anymore.

I wish all of you with access to health care the best of luck. I think primary care is important to all those who have the financial ability to save their lives or improve quality of life.
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04:11 PM on 06/16/2010
I watched a few episodes of the TV show Primary Practice a while ago. I remember being intrigued by the idea of a wide range of specialists working together in a beautiful integrative medical clinic. I wonder how well those kinds of clinics work, and how profitable they are relative to the typical hospital behemoths. I'd also like to know if care is worse at for-profit clinics/hospitals (profit motives vs. human health). Speaking of alternative work environments for doctors, I've heard about primary care docs offering round-the-clock service for a retainer fee. Wonder how that works out for everyone involved (minus the insurance companies).
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03:58 PM on 06/16/2010
Seems that naturopaths could do more in medicine. I hope integrative medicine (MDs working with NDs) in the context of great, interactive patient e-records becomes the norm someday. I was personally skeptical of NDs until a naturopath helped fix my stubborn digestive problems. Now the more I read about natural medicine (and cross reference the stuff with what shows up in JAMA, NEJM, and other reputable sources) the more it seems that most of what ails Americans could be dealt with at home, including some big stuff like diabetes and cardiovascular disease.
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Sheldon101
sheldon101blog.blogspot.com Wakefield transcripts
01:59 PM on 06/17/2010
What do naturopaths learn at school?
"For at least the final two years of their medical program, students intern in clinical settings under the close supervision of licensed professionals, learning various therapeutic modalities including:"Botanical medicine, Clinical nutrition, Counseling, Homeopathy, Laboratory & clinical diagnosis, Minor surgery, Naturopathic physical medicine and Nutritional science"
http://www.aanmc.org/education/academic-curriculum.php

So when a patient is seen by a naturopath, the treatment method picked by the naturopath can range from the ridculous and impossible, homeopathy, to minor surgery. Seems like a great idea to have them become more a part of real medicine. Not.
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02:39 AM on 06/18/2010
I don't doubt there are yahoos out there with NDs (I know of MDs who probably shouldn't have been licensed either). I had an awesome naturopath, though, who recommended a comprehensive set of dietary, lifestyle, and nutritional changes that helped me a lot. My MDs hardly addressed these avenues at all, though they did rule out some scary stuff they thought I had initially. So yeah while I have no use for homeopathy from the NDs, I also have no use for extra CT scans (which I got) from my nutritionally-unaware MD. Some part of medicine is art, and a lot can be handled naturally.
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03:53 PM on 06/16/2010
I know an Internist who works at the Mayo Clinic and and absolutely loves it. Maybe it has something to do with the fact that he's salaried; gets to frequently collaborate with others on his team (group practice = continual group learning); has access to great technological tools that reduce paperwork, streamline visits, and help prevent errors. Seems like this sort of model could be replicated on a smaller scale throughout the country. Throw in a pleasant work environment, opportunities for learning, and lots of vacation and maybe young doctors would take the trade off that comes with making less to go into primary care.
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PCMinistry
Your Father
03:25 PM on 06/16/2010
Dad always thought laughter was the best medicine, which I guess is why several of us died of tuberculosis.
02:57 PM on 06/16/2010
When dermatologists handle uncomplicated acne, appointment availability decreases (e.g. melanoma), and bills are higher. Actuaries calculate premiums using community and group "experience" (how costly your group is to insure based on what insurer "x" paid out already). Subspecialists often are paid 2-3x PCPs payment for the exact same circumstances (i.e. no complications warranting subspecialty expertise). Ultimately, you pay.

Small business people know when fees decrease, the only way to meet payroll is to increase "through put." History, physical exam, diagnosis, discussion with patients all suffer. A CEO bemoaned his in-store retail clinics fax reports to PCPs – a non-reimbursable activity. MDs often don't break-even on vaccines. They provide many hours of unreimbursed paperwork, phone calls and care coordination for patients behind the scenes. Estimates now: ~ 1:1 patient face-to-face time : pre/post visit "paperwork/prep."

Patients say "I don't care if there's a sick child, my appointment's now - I demand to be seen now." Another patient, "I changed from Dr Y to Dr X because Dr X was always on time. I often waited >1 hour for Dr Y. Now my child is sick, Dr X won't spend > 10 minutes, but I need to talk." Now she knows why Dr X's on time!

There are excellent, seasoned mid-levels. But, when there's a tough case, midlevels turn to MDs - trained differently with more years of "apprenticeship."
BTW, mediocrity is nondiscriminating – it poisons all industries.
02:49 PM on 06/16/2010
Did you ever wonder whether the health insurance companies were hurting in this economy? Well, wonder no more. William Marino, CEO of Horizon Blue Cross Blue Shield of New Jersey earned $934,615 in base salary and $7.8 million in bonuses and additional pay in 2009. The total compensation was up 59% from 2008. And this is a nonprofit plan. How does this dude look at himself in the mirror each morning?
Here is the best part:

In a news release, Horizon maintained that executive pay is in line with what other, similar companies would pay. The company said that executive pay is only "0.24% of our members' monthly premiums."

A couple things to note. I agree that the executive pay is in line with other companies but that is because other companies continue to use each others numbers which causes a never ending cycle of increasing executive pay. Second, since they were so quick to point out how little of the members' monthly premium was eaten up by the CEO's salary, I was wondering how much all the ADMINISTRATORS added together cost each member. It would probably be astronomical.
02:45 PM on 06/16/2010
PCPs deserve the respect but they really have to earn it. There are some crucial pieces of information that this article lacks...for e.g a primary care provider will try to avoid referring the pt to the specialist for as long as he possibly can due to fear of losing his pt to another practice. Also if he / she does decide to refer, they will go with their "doc friends"....as to extend a favor...not relying on the merit or reputation of another specialist. they have their buddy system in place which is hard to break for new physicians. PCPs at times will use speciality drugs without foreseeing the side effects as they have no prof training in that field...The new healthcare reform actually increases the PCP reimbursement but does not say anything about the specialist reimbursement. Another PCP in the same area is a potential threat and the list of their own insecurities goes on and on...but we still need them around, no doubt..
05:30 PM on 06/16/2010
Wow. Not really sure where you get your information, and maybe I'm way out of the medical mainstream, but here goes... When I refer a patient to a specialist, I do not "lose" that patient - the pulmonologist wants to treat his advanced COPD, he has no interest in treating his diabetes. I am however recruiting an additional doctor with a greater depth of expertise when the initial treatment is out of my comfort zone.

The vast majority of the specialists out there are competent, and there is not a huge disparity between the best, and the worst. If I feel someone is not competent, I don't refer to them. I have my favorites, and friends, but it works to my advantage to spread the wealth around.

I do not use "specialty" drugs, as you put them, and any PCP that does would be open to potential legal action. I don't believe the use of these is at all common. If you have evidence to the contrary, please share.
06:45 PM on 06/16/2010
I almost NEVER respond to comments that are ignorant or annoy me, but w/ this one I felt strongly compelled to reveal the truth. I admit, as in any field, there are good and bad apples, but the majority of pcp's (I, being one of them) truly went into this field not because of the money or the glory (because there stopped being any in the 90's). we go into this because we truly care about patients and do our best to help people. we refer when it is in the patient's best interests, we don't worry about "losing patients" to other doctors or "feeding" our friends...good pcp's refer when patients need to be given more specialized care and to those that are best equipped to do so. i've even referred to another pcp when my patient's arthritis kept her from coming to me b/c i was too far. we are not soul-less, greedy, money hungry thieves, or else, logically, why would we even go into a field that can barely support our $250,000 med school loan and over $15k/month overhead, what? so i can get insulted by people who don't know what we go through to get to where we are at. i hope your PCP cares enough to overlook your misguided simpleton opinions and treats you with respect as a human being, not as a walking dollar sign as you think we do.
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Sepulchre
A neutron walks into a bar...
02:43 PM on 06/16/2010
Well the cost of getting a medical degree is part of the problem, assuredly. One of the other problems is also the restrictions the AMA puts on the number of doctors it will admit into medical school per year. They could admit a considerably larger number with all the necessary requirements (GPA, etc) but don't to keep salaries artificially high, by suppressing the number of graduating Doctors. They have done this for years knowing full well what would happen when the Baby Boomer Generation all decide to retire within the next 5-10 years, causing an even greater shortage. How about admitting more doctors than their current restricted allotment if those who didn't make the first cut, for whatever arbitrary reason, if they commit to going into Primary Care after graduation. I am not in the AMA but my endless professional dealings with them over the years, have left me not thinking very highly of the organization.
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PalMD
07:33 PM on 06/16/2010
The issue is not how many medical students are admitted, and the AMA has nothing to do with that decision at any rate.

THe number of american medical schools is growing, but without active financial support of primary care, it's a tough sell. About 4% of american medical grads choose primary care.
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Sepulchre
A neutron walks into a bar...
09:55 PM on 06/16/2010
I taught for a medical school for a little while before getting my research grant approved and moving to another college. The AMA had a direct effect on the number of students admitted to that college.
02:16 PM on 06/16/2010
TheBurdicks said: "This is impossible in our present non-system. We must have a new system with a single payer, mandated evidence based medical practice, unified electronic medical records, competetive bidding for pharmaceuticals and supplies, and streamlined administration."

Wah? What do all of the above have in common? A transfer of decision making from people into the hands of bureacrats - these suggestions have zero to do with effective primary care (The Burdicks - show me the "evidence" that your suggestions will work)

All the Burdicks wants is government to keep sleeping with medicine - kind of like big oil and the government. Disaster looms on the horizon.

Medical care will be medieval at best in the US in the very near future.

Lose 20 pounds, go for a walk, get out of debt - and cultivate relationships. And above all stay away from hospitals and healthcare providers (physicians, nurse practitioners etc)
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saami
Cranky old lady
01:42 PM on 06/16/2010
Alibeamish, You don't know diddly squat about primary care physicians. PA's and nurse practitioners can work with a primary care physician but do not have the knowledge or skills that the doc has. Society seems to value athletes and movie stars the most but they don't save any lives. Your stupidity is showing.
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saami
Cranky old lady
01:34 PM on 06/16/2010
Preventative care works. It is easier to save someone before they are dying. We have a sick care system not health care. It is also cheaper on the patient's body and in dollars to prevent disease and accidents.
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Wm Hunn
Critical Thinking.....The Other National Deficit!
01:32 PM on 06/16/2010
".... is an enormous national shortage of primary care providers,"

About 1/3, or 12 to 15 million, of the people expected to be "insured' under the new Health Insurance Profit Protection Act are to be funneled into Medicaid. Medicaid is severly underfunded today and in many areas it is nearly impossible to find a PCP accepting Medicaid because of low reimbursement rates.

We will shortly have 12 million plus additional alledgedly insured people with insurance that no one will accept.