But don't tell that to the people at Apple. Today I went to the Apple Store in Bethesda to get a new battery for my old laptop. It was absolutely crammed with customers. Some were buying new iPhones or iPods. And others were like me -- just getting something fixed.
What struck me was the exceptional customer service. Even though I had to wait a while to get helped, the whole transaction was very professionally done. And after a short delay, I was on my way -- with a free battery replacement. Why? Because they told me that my old, defunct battery was not up to their standards.
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