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Gary W. Small, M.D.

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The Secret Language of Doctors

Posted: 09/10/10 08:00 AM ET

Not long ago, I was listening to an "NPR" segment about patients getting easier access to their medical records . Being a doctor and a patient, my first thought was, what a great idea. But then I wondered how helpful it really would be for my patients to read my notes. Could it somehow harm them to share my detailed psychiatric conclusions and thoughts?

During my training, I learned to take notes on patients so I could keep track of their progress and communicate with other doctors. These notes were never intended for the patient to see. But times have changed, and now insurance companies review notes to justify billing, and notes are sometimes used to ensure quality of care. Unfortunately, some mental health professionals still don't consider the potential impact their notes could have if patients were to read them. What if someone learned from his doctor's note that he was a help-rejecting demander who suffered from primitive oral rage? Ouch ... that could hurt ... if he figured out what that means.

Many doctors were trained in a tradition of benign paternalism. This means they take care of their patients, do their best for them, but they're not expected to explain everything they do. And some have an unfortunate attitude that patients couldn't possibly understand their secret doctor language anyway. Wouldn't the patients have to go to medical school and complete residency training first? By embracing this attitude, doctors thought they were protecting their patients from the truth.

When the first major genetic risk for Alzheimer's disease, apolipoprotein E-4 or APOE-4, was discovered in the 1990s, the leading experts of the day advised patients not to obtain their test results. The experts feared that the information could somehow harm the patient psychologically. Years later, a large-scale longitudinal study found that when people were informed of their genetic risk for Alzheimer's disease, they didn't get any more depressed or anxious than a control group.

That secret doctor language stuff doesn't fly anymore. Many patients know as much as or even more than the doctor about the latest diagnoses and treatments, thanks to WebMD, Mayoclinic.com, medical television shows and a host of other healthcare information sources. And many patients want to know what's wrong with them and how to take care of it. It gives them a feeling of involvement and control. Of course, doctors do give their patients this information by talking with them and explaining the details, but rarely by handing over a copy of the complete medical record.

In my practice, our group has revised the templates we use for reports so that now patients can better understand their results should they request to see their records. Also, when we write notes of any kind, we try to ask ourselves, "How would I feel if this were a medical note about me?" Of course, we have to be accurate in what we write, but we can also be mindful of how we phrase the information. Did the patient really have "severe behavioral aberrations?" It might be better to write that he presented with rapid speech and appeared fidgety as he whispered that aliens were following him.

Many years ago, I was treating a patient with borderline personality disorder. Borderlines are people whose psychological state straddles the line between normal anxiety and psychosis. Under stress, they tend to distort reality and have delusions and hallucinations. This patient was coming to therapy once a week and her behavior was unpredictable. At the beginning of one session, she stomped into my office, threw a magazine on the coffee table and shouted, "Have you seen this article?"

The magazine's cover teased a feature story about borderline personality disorder. I assumed that she was enraged that the secret doctor language had been revealed to her and that perhaps by not sharing enough information with her myself, I had behaved like one of these paternalistic psychiatrists who throw around pejorative labels in their notes about their patients, more interested in keeping their secrets than in healing their patients.

With trepidation, I said, "No, I haven't read that article. What did you think about it?"

She calmed down and said, "It was such a relief to read it. Now I see that other people experience what I do. I don't feel so alone anymore."


Gary Small, M.D., is a professor of psychiatry at UCLA, and author of the forthcoming book (Morrow, September, 2010), "The Naked Lady Who Stood on Her Head: A Psychiatrist's Stories of His Most Bizarre Cases."

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Not long ago, I was listening to an "NPR" segment about patients getting easier access to their medical records . Being a doctor and a patient, my first thought was, what a great idea. But then I wo...
Not long ago, I was listening to an "NPR" segment about patients getting easier access to their medical records . Being a doctor and a patient, my first thought was, what a great idea. But then I wo...
 
 
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07:07 PM on 09/13/2010
My GI once said to me that the internet gives you knowledge but not judgment. I try always to keep that distinction in mind.
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thinkingwomanmillstone
great, green, globs of greasy grimey GOPerspeak.
05:11 PM on 09/13/2010
Body language is part of the secret language of doctors that they often ignore. I recently went to a doctor with my severely ill young adult daughter. He was an "expert" at a teaching hospital that our local doctor sent us to. The doctor stood with his back against the door and his hand on the doorknob for the 5 minutes he talked to her. If he could have been in another room, I 'm sure he would have preferred that. His expert opinion was useless, but, even if it wasn't, there was no way that we would consult him again as he failed to communicate any connection to my daughter and her illness at all. I find it apalling that he teaches medicine to young doctors..he was a poor role model. As for written communicaton, I was given, many years ago, a prescription for an ultra sound exam during my last pregnancy. The reason for the ultrasound was listed as "advanced maternal age"....so I grabbed my cane and pulled up my granny pants and took my 34 year old body to the sonogram office. Tact was not his strong point. I stll laugh at the memory, however, I agree with the author Doctors should write things with the knowledge that if we can get ahold of them, we will read them.
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HUFFPOST BLOGGER
Gary W. Small, M.D.
Director, UCLA Longevity Center
07:16 PM on 09/16/2010
You make an important point about body language, which often conveys much more than the content of what we say. I know that some medical schools are making an effort to teach doctors how to effectively use non-verbal cues to communicate more effectively. A challenge to all of us is the new computer technologies we now have to communicate, which do anything but encourage face-to-fact communication skills.
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Rosanneofpgh
some days youre the dog;others the hydrant
02:43 PM on 09/11/2010
Talking about doctors' secret language; it has always amused me that doctors will tell a patient that what he is going to do to them might make the patient feel a "little pinch". Hold on to your hat; you will need to be pulled down from the ceiling after you hit it from that "little pinch". Doctors and nurses will NEVER tell you that something is going to hurt like hell!
01:28 PM on 09/11/2010
GOD bless nurses

or if they [ e.g. willow 712 ] prefer PURE SCIENCE bless nurses and lord have mercy let them know about alternative

remembering my comment " about a person demanding help but not accepting it : christ after ressurection met Judas the betrayer and stretched out his arms in forgiveness ... Judas ran away and killed himself

so 2 brief words about a greater subset of reality than western doctors know : Karma and Dharma }}}

i thought it [ the demander and denier simultaneously ] sounds like Afghnistan a person demanding help but not accepting it [ well wholeheartedly] because it is from outside and that doesnt boost ones Self esteem ; remembering that afghanland ahd never been conquered w edont need to train them to fight we need to train them to create peace [ which does not mean fighting in that sense ] and manifest reasonable human rights for all ;

how much our soldiers are like the nurse we follow orders we dont prescribe

on 9/11 in particular god bless all nurses

and how much if at all does afghanistan need Dr Small and Dr Orloff ? afghani doctor certainly it needs

and to be truly Afghani a doctor there needs to be more than a MD he needs to know the indigenous traditional medical system most likely a herbal medicine based [ and consciousness based ] system like Maahrishi Ayur Veda
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JewellB
Organic gardening - healthy land & people
11:44 AM on 09/11/2010
It is true that male doctors used to treat women patients with neglect and interpret their health complaints as imaginary, all in the head. But now, after the women's movement of the 1970's, they seem to have evolved with society and most seem to provide first class services to women as well as to men patients. They had to change or they would have almost no patients to practice their medicine on and thus no income.

As far as reviewing your medical records, the more important thing is to talk to the doctor to get detail answers for your medical problem. If the doctor walks out, do as I did one time when the doctor started walking out before I was finished with my questions. I followed him out in the hall and continued my discussion there. The doctor actually spent more time out in the hall with me than in the exam room. Don't let the doctors neglect you! Take charge of your health, don't do everything the doctor tells you to do if the advice isn't working. There is so much info on the internet, you no longer have to be totally dependent on a live doctor.
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HUFFPOST BLOGGER
Gary W. Small, M.D.
Director, UCLA Longevity Center
10:15 PM on 09/15/2010
You make an important point about talking with the doctor. Face-to-face conversations help solve many misunderstandings and potential problems.
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Willow712
democratic socialst
11:31 AM on 09/11/2010
I agree, and I hadn't thought of the problems with medical records being read by patients. I am a LTC nurse. and I post about behaviors for drug seeking patients, hypochondriacs, anger problems, etc. I can't diagnose, but I need to chart all of the bad stuff for the doctors, so they know what is going on with this patient when they round. Hopefully Residents in long term care won't be as interested in the charting as younger patients would be. One Resident regularly has aches and pains, falls down, etc. for Lortab RX. Last week, I convinced her that Tramadol is the pill form of toradol. lol. So now she LOVES her tramadol. However, she is allergic to Ultram (she thinks). but she does love her Tramadol. Her Doctor and I decided to try this. Now when she falls down (well, found sitting on the floor next to her wheelchair (this woman can get on the floor and crawl around to play with her cat), instead of doing neuro checks for 3 days, we have permission of her doctor to take her Blood pressure. If its in the normal range, we give her a tramadol for pain. I'd hate for her to read her charting.
03:46 AM on 09/11/2010
i meant IMPROVISING on th epiano
03:41 AM on 09/11/2010
doctors are the benighn clergy of our age

the list of recommendations in your friend's article about empathy is
a secular version of 10 commandments except the first is have this doctor before you

good luck
03:21 AM on 09/11/2010
when i read a technical expression about a condition i feel i've got that
how did this doctors who doesnt know me know that i've got that

behavioural abberrations is a terrific word for stress induced warping of functional machinery

i'm making up langauge on the fly here sort of improvisinng on the piano

like when the car has a temper tantrum its because soembody had put some orange juice well not oranhe juice alcohol into the tank

stress is a serious problem it keeps doctors in stitches and in a full bank account

stress is the humpty dumpty syndrome all that all the doctors MD or psychiatrists can do except as bandaid or defacto palliative is trivial

speak with Dr Norman Rosenthal if he ha stime he's writing a book about Transcendental meditation (TM ) as the master key to solution and prevention of warping of the machinery

unless doctors know what the perfect state of the system is or actually ought to be [ not just the more or less normal us ]then they dont know what the abberations are

about a person demanding help but not accepting it : christ after ressurection met Judas the betrayer and stretched out his arms in forgiveness ... Judas ran away and killed himself

so 2 brief words about a greater subset of reality than western doctors know : Karma and Dharma

see also my comment to http://www.huffingtonpost.com/asma-uddin/whats-behind-negative-cha_b_710861.html
03:11 AM on 09/11/2010
when i read a technical expression about a condition i feel i've got that
how did this doctors who doesnt know me know that i've got that

behavioural abberrations is a terrific word for stress induced warping of functional machinery

i'm making up langauge on the fly here sort of improving on the piano

like when the car has a temper tantrum its because soembody had put some orange juice well not oranhe juice alcohol into the tank

stress is a serious problem it keeps doctors in stitches and in a full bank account

stress is the humpty dumpty syndrome all that all the doctors MD or psychiatrists can do except as bandaid or defacto palliative is trivial

speak with Dr Norman Rosenthal is he ha stime he's writing a book about Transcendental meditation (TM ) as the master key to solution and prevention of warping of the machinery

unless doctors know what the perfect state of the system is or actually ought to be [ not just the more or less normal us ]then they dont know what the abberations are

about a person demanding help but not accepting it : christ after ressurection met Judas the betrayer and stretched out his arms in forgiveness ... Judas ran away and killed himself

so 2 brief words about a greater subset of reality than western doctors know : Karma and Dharma

see also my comment to http://www.huffingtonpost.com/asma-uddin/whats-behind-negative-cha_b_710861.html
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HUFFPOST BLOGGER
Judith Orloff MD
Judith Orloff MD author Emotional Freedom, UCLA ps
02:14 AM on 09/11/2010
Gary, wonderful article and terrific points. Would love to connect. It's been a while since we did our training together at UCLA!
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HUFFPOST BLOGGER
Gary W. Small, M.D.
Director, UCLA Longevity Center
10:45 PM on 09/11/2010
Hi Judith,
That would be great. I have been following your very interesting work since training.
Best regards,
Gary
Deruist
my golden retriever is cool
08:51 PM on 09/10/2010
My friend attempted to buy catastrophic health insurance. The doctor' records indicated that she had bronchitis, was given a script and told to return when those ran out. She felt 100% better and saw no reason to return and shell out another $90 out of pocket, so she didn't. She was denied coverage for that notation- I suppose it may be called non-compliance. I hate the power that doctors have.
I personally switched to a Naturopathic and saw my cholesterol and BP return to normal with her direction, without a need for meds. I am totally disgusted with the MDs that I saw.
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drjasonmd
Shalom, compa!
10:57 AM on 09/11/2010
That decision was made by an insurance adjuster, not the doctor.
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captainswife
04:43 PM on 09/10/2010
at $1.25/page, i can't afford access to my files, considering that the doctor i've had the shortest relationship with is my OB/GYN...a relationship that's about 6 years old. so i guess my docs are safe from my curiosity.
03:21 PM on 09/10/2010
So Doc how has Kirsh's work on antidepressants effected your practice ?
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HawaiianLady
My name means Gift of God.
03:09 PM on 09/10/2010
Yesterday I went to a nephrologist after an incident where I was hospitalized for kidney failure several weeks ago. I had had a brief explanation of what happened to me by the discharging physician in the hospital, and felt I needed to know more, so I asked the nephrologist for a copy of the hospital summary, and he gave it to me readily, saying, "After all, it's your body." I was amazed to find out how much there was in the report. It was much more clear after I'd read it and talked it over with the nephrologist. It made it possible for me to ask him the right questions, as well. Much of what had happened in the hospital in the early days was lost to me, since I was confused and disoriented due to dehydration and an infection, and the report cleared up those days for me immediately. I'm all for letting people see their medical records. Maybe they won't understand them and maybe they'll have a bad reaction to them, but they are THEIR records.