Chief Operating Officers can make a world of difference -- if their onboarding sets them up for success. If you're bringing a Chief Operating Officer (COO) in to work for you, be sure to align, acquire, accommodate, assimilate, and accelerate them well. Do not assume understanding, disrespect them, leave them alone, wait for others, or stop helping too soon.
1. Do align the organization around the COO's role in advance
One of the keys to success of the relationship between a CEO and COO or COO and anyone else is understanding who is doing what. When it works like it did with Eisner and Wells at Disney, it's magic. When it doesn't work, it's ugly. It's not enough for the CEO and COO to be in sync; everyone else needs to understand too.
2. Do acquire the COO in the right way
Everything communicates. Partnerships are strengthened or weakened by little things. As we explain in our book Onboarding, pay attention. Don't underestimate the importance of those early meetings: interviews, negotiations and due diligence.
3. Do accommodate the new COO's needs so he or she can do real work
This is particularly true if the COO is a new position. Make sure he or she has an office, a computer, an ID, assistance, etc. No wandering around day one. Make sure people know he or she is coming and greets him or her appropriately.
4. Do assimilate the COO into the organization
Introduce is an active verb. Set up meetings for the COO with key people and set those meetings up for success. Get the COO involved early in key projects, teams and networks.
5. Do accelerate the COO's progress through his or her first 100-days and beyond
Just because the new COO is starting to look comfortable does not mean he or she is fully up to speed. Keep helping, well beyond when you think is enough.
6. Do not assume others will understand what a COO does
Different COOs fill different roles. Some, like Ajay Banga at Mastercard, are brought in as CEO-in-waiting. Others are there to fill operational gaps. Let people know.
7. Do not treat the COO with anything other than the utmost respect
Tough love may work for some, but not for the person who is your critical partner. If you've hired well, you've got someone with complementary strengths. They are not a mini-you. They are different. Respect the differences.
8. Do not leave the COO to fend for themselves in his or her early days
Early days set the tone for your relationship. Be there. Make helping them your top priority. Help them get a head start and manage their message.
9. Do not think for a minute that people will introduce themselves to the new COO
Just because you're comfortable with the new COO doesn't mean anyone else will be. Some will see him or her as a threat. Others will think they are losing power. It's up to you to help them view the new COO in the right light.
10. Do not stop helping the COO too soon
40 percent of new executives fail in their first 18 months. Commit to your new COO's success. Commit to helping them succeed over their first two years. The payback is huge.
This is a good example of step nine of The New Leader's Playbook: Secure ADEPT People in the Right Roles and Deal with Inevitable Resistance
Make your organization ever more ADEPT by Acquiring, Developing, Encouraging, Planning, and Transitioning talent:
Acquire: Recruit, attract, and onboard the right people
Develop: Assess and build skills and knowledge
Encourage: Direct, support, recognize, and reward
Plan: Monitor, assess, plan career moves over time
Transition: Migrate to different roles as appropriate
The New Leader's Playbook includes the 10 steps that executive onboarding group PrimeGenesis uses to help new leaders and their teams get done in 100-days what would normally take six to twelve months. George Bradt is PrimeGenesis' managing director, and co-author of The New Leader's 100-Day Action Plan (Wiley, 3rd edition 2011) and the freemium iPad app New Leader Smart Tools. Follow him at @georgebradt or on YouTube.
Our 2024 Coverage Needs You
It's Another Trump-Biden Showdown — And We Need Your Help
The Future Of Democracy Is At Stake
Our 2024 Coverage Needs You
Your Loyalty Means The World To Us
As Americans head to the polls in 2024, the very future of our country is at stake. At HuffPost, we believe that a free press is critical to creating well-informed voters. That's why our journalism is free for everyone, even though other newsrooms retreat behind expensive paywalls.
Our journalists will continue to cover the twists and turns during this historic presidential election. With your help, we'll bring you hard-hitting investigations, well-researched analysis and timely takes you can't find elsewhere. Reporting in this current political climate is a responsibility we do not take lightly, and we thank you for your support.
Contribute as little as $2 to keep our news free for all.
Can't afford to donate? Support HuffPost by creating a free account and log in while you read.
The 2024 election is heating up, and women's rights, health care, voting rights, and the very future of democracy are all at stake. Donald Trump will face Joe Biden in the most consequential vote of our time. And HuffPost will be there, covering every twist and turn. America's future hangs in the balance. Would you consider contributing to support our journalism and keep it free for all during this critical season?
HuffPost believes news should be accessible to everyone, regardless of their ability to pay for it. We rely on readers like you to help fund our work. Any contribution you can make — even as little as $2 — goes directly toward supporting the impactful journalism that we will continue to produce this year. Thank you for being part of our story.
Can't afford to donate? Support HuffPost by creating a free account and log in while you read.
It's official: Donald Trump will face Joe Biden this fall in the presidential election. As we face the most consequential presidential election of our time, HuffPost is committed to bringing you up-to-date, accurate news about the 2024 race. While other outlets have retreated behind paywalls, you can trust our news will stay free.
But we can't do it without your help. Reader funding is one of the key ways we support our newsroom. Would you consider making a donation to help fund our news during this critical time? Your contributions are vital to supporting a free press.
Contribute as little as $2 to keep our journalism free and accessible to all.
Can't afford to donate? Support HuffPost by creating a free account and log in while you read.
As Americans head to the polls in 2024, the very future of our country is at stake. At HuffPost, we believe that a free press is critical to creating well-informed voters. That's why our journalism is free for everyone, even though other newsrooms retreat behind expensive paywalls.
Our journalists will continue to cover the twists and turns during this historic presidential election. With your help, we'll bring you hard-hitting investigations, well-researched analysis and timely takes you can't find elsewhere. Reporting in this current political climate is a responsibility we do not take lightly, and we thank you for your support.
Contribute as little as $2 to keep our news free for all.
Can't afford to donate? Support HuffPost by creating a free account and log in while you read.
Dear HuffPost Reader
Thank you for your past contribution to HuffPost. We are sincerely grateful for readers like you who help us ensure that we can keep our journalism free for everyone.
The stakes are high this year, and our 2024 coverage could use continued support. Would you consider becoming a regular HuffPost contributor?
Dear HuffPost Reader
Thank you for your past contribution to HuffPost. We are sincerely grateful for readers like you who help us ensure that we can keep our journalism free for everyone.
The stakes are high this year, and our 2024 coverage could use continued support. If circumstances have changed since you last contributed, we hope you'll consider contributing to HuffPost once more.
Support HuffPostAlready contributed? Log in to hide these messages.