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Jacqueline Leo

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BP Using Google To Manipulate Public Opinion

Posted: 06/03/10 08:11 AM ET

Now there's another reason to hate the company that America hates most--British Petroleum. BP has not only created the worst environmental disaster in U.S. history, it's trying to manipulate and control the news. According to the news blog Powering a Nation, BP had workers sign a contract that included a gag order, preventing them from talking to the media. Even as the birds lay dying in a sea of mud and oil, BP has tweeted, claiming that the company and the U.S. Coast Guard have not muzzled their workers. But according to the blog, there was a clause "prohibiting them and their deckhands from making 'news releases, marketing presentations, or any other public statements' while working on the cleanup."

Even more important, BP is using paid search to influence public opinion as people look for information about the oil spill and its consequences. Just Google any of the common search terms related to the disaster and what pops up first? BP. Since this catastrophe is one of the hot search topics of the year, you can imagine what BP is paying for the privilege of elbowing out other news and opinion sites that would normally buy at least one of these terms. But money talks--and oil money, as slippery as it may be, talks louder than most.

According to Scott Slatin, who runs a New York-based search marketing company, "While we have seen corporations use search-engine marketing to sway opinions, most recently in the health-care debate, it is always under the cover of a non-profit or lobbying organization. This is the first time I have seen a company use this tactic on such a wide scale. And it is very effective, because BP gets its message, 'Learn more about how BP is helping' atop almost every Google search permutation related to the spill, and effectively blocks non-profits (with much smaller pockets) from getting their message across."

The strategy appears to be working, as BP's ads show up on neutral searches like "spill," "gulf oil," "offshore oil," "oil spill," "Louisiana coast spill" and "oil cleanup," but not "oil disaster." And the costs? Slatin says, "I'd estimate that BP is spending at least $7,500 a day to own the top position on searches related to the oil spill on Google, and another $3,000 a day to cover both Yahoo and MSN's Bing." In April, says Slatin, the number of searches on Google for "oil spill" was 2,240,000, versus a 12-month average of 301,000.

In a phone interview with The Fiscal Times on Thursday afternoon, a company spokesperson acknowledged purchasing the search terms but declined to discuss costs. "Yes, you're right, we have been buying up search terms," said BP spokesman Robert Wine. "We've tried to pick terms which will help the people who are most directly affected in the Gulf coast states with information about how to get in touch with us and make claims for loss of earnings."

When pressed for examples of the terms they've bought, Wine said, "Some examples would be 'oil spill' and 'claims.' The main aim is a marketing tool, to help the people who are most directly affected -- fishermen, local businesses, volunteers in the cleanup. We want people to be able to find us, so we can work out how to minimize the impact on their lives and businesses." Wine said it is the BP web teams in Houston and London, together with the company's marketing executives, who are engaged in buying search terms.

BP may have lots of experience helping people it hurts since the company accounts for 97 percent of all flagrant violations in the refining industry, according to an analysis from the Center for Public Integrity. CPI found that the firm has been under intense OSHA scrutiny following a blast in Texas City, Texas, that killed 15 workers. A total of 862 citations were issued to BP between June of 2007 and February 2010. No wonder U.S. Attorney General Eric Holder is conducting a criminal investigation into BP

 
 
 
Now there's another reason to hate the company that America hates most--British Petroleum. BP has not only created the worst environmental disaster in U.S. history, it's trying to manipulate and contr...
Now there's another reason to hate the company that America hates most--British Petroleum. BP has not only created the worst environmental disaster in U.S. history, it's trying to manipulate and contr...
 
 
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12:26 AM on 06/29/2010
Facebook has shut down the Boycott BP page, with over 730,000 members at 8pm Eastern time.

Several new Boycott BP pages sprung up immediatly to keep the movement alive. Admin Bayoulee later adressed several members via streaming chat, and created a new boycott page on facebook.

Has BP bought out Facebook too?
09:13 PM on 06/09/2010
Sure.

When Google does not deal with China we hail them as heroes.

When they do for BP what China does to its people we say that's free market.

Yea, right.
HUFFPOST SUPER USER
Legs2
09:44 PM on 06/08/2010
In addition, I know someone who works on a TransOcean/BP rig. Months prior to the Deepwater Horizon tragedy. he told me that his biggest stress on the job was having to stay totally focused and adhere to strict safety rules. If you don't follow the rules to the "t", you lose your job. In the past year, 2 experienced workers were let go because they did not follow safety rules. As for the environment, I spent 12 years raising millions of dollars for conservation in conjunction with The Nature Conservancy. I was involved in raising funds for the largest private land acquisition for conservation in the world. But, I am also aware of the need for fossil fuel. Viable, meaning enough available, alternative energy is 2 decades away. Our country does not have the economy to do away with oil and solely concentrate on that. Remember, we are running on China's money. The 6 mo moratorium is not good for the economy. What will happen in the ensuing months is deepwater rigs will move from the Gulf for Brazil and China. These countries are begging for companies to explore their oil reserves. I read today that 3 rigs are leaving. They will sign 5-yr contracts. That's 2016 before any chance they will return. Hello, $4 per gallon gasoline and an economy in the toilet again.
10:31 PM on 06/06/2010
I guess BP has lawyers who advise against shutting down this hole in the ocean. Notice that each failed attempt has had the goal of capturing the oil, putting it into tankers, and getting it to the market. It seems to me that the bent pipe could have been crimped several times to stem the flow, and then wait for the relief wells to arrive to collect the oil, insure the profit, and have less mess to clean up. Instead millions of gallons of goo are befouling our coast, and years of litigation loom ahead.

Profit first, environment second, lawyers uber alles.
10:20 PM on 06/06/2010
send a note to BP -------NO SALE ----attached to your BP credit card
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OutAtFirst
Believe it! You don't know how to text and drive
09:58 PM on 06/06/2010
BP will spend more on lobbyists and spin than it will spend on remediating the spill. Count on it.
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Romeover
Civilization is for weaklings.
09:32 PM on 06/06/2010
BP's listing is clearly marked "Sponsored Link".

While I decry their slipshod operating methods, I am appalled by the ignorance masquerading as opinion on the Internet. I can understand their desire to offset that.
09:13 PM on 06/06/2010
FBP
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HUFFPOST BLOGGER
Matt Osborne
07:46 PM on 06/06/2010
Here's the truth about the numbers BP was telling us for weeks:

http://www.youtube.com/watch?v=1yLVufAfby0
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HUFFPOST SUPER USER
dsws
No owning ideas. Limit only commercial use.
07:17 PM on 06/06/2010
Do they get charged by the click? If so, this needs to go viral. If everyone in the country does some clicking to transfer a few dollars from BP to Google, the next malefactors-of-great-wealth will think twice about using this tactic.
HUFFPOST COMMUNITY MODERATOR
jeb50
Retired.
06:56 PM on 06/06/2010
The stupidity and greed can not be PRed away.
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HUFFPOST SUPER USER
Eyeful
virtuous raconteur
06:01 PM on 06/06/2010
While this seems insidious it's perfectly legal. The lack of government oversight which helped create this disaster was also perfectly legal, meaning when BP is hit with lawsuits they will say they are not culpable because the government agency charged with oversight didn't do their job.

I can understand their reasoning for buying up Google search terms because their last attempt at saving face was giving $25 million to Florida Tourism for a campaign with the slogan, I kid you not, "The Coast Is Clear". although that campaign was canceled, it's the thought that counts, right?
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Panasit Ch
02:14 PM on 06/06/2010
Shouldn't it be first getting rid of the oil THEN try to handle the bad publicity? Not the other way around?
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HUFFPOST SUPER USER
Coloradogary
02:06 PM on 06/06/2010
What BROWN PELICAN - BP has done with the 'oil' search terms pales in comparison to what corporations will now be able to do to influence US elections.

They will have the funds to purchase not only search terms on the internet, but to be able to buy up just about any time slot available on TV channels, and AD space in newspapers and publications.

Outspending any competition, they will be able to promote their candidate to a position of power. From there, it is just a few congressional cycles to secure favorable legislation, or even to amend or change the Constitution.

The Supreme Court opened Pandora's Box and corporate greed will visit their greed on us all.

The only solution I can think of is if shareholders can somehow sue the board of directors for advancing policies the minority shareholders cannot live with.
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HUFFPOST SUPER USER
Coloradogary
02:40 PM on 06/06/2010
One other thing that could be done is if corporations enjoy all the rights of personhood, then they should be able to enjoy the penalties for wrong doing, such as JAIL for the board of directors. ALL of THEM.
01:41 PM on 06/06/2010
This practice of "buying search terms" can be more accurately described as "buying search term placement".

If the search engine used identifies PAID SEARCH RESULTS separately, the damage is somewhat mitigated. Google used to, but no longer does. It does have in very light gray the words "Sponsored link" to the right of the returned entry.

Using Google, the BP website did come up at the top of the search results. It does have in very light gray the words "Sponsored link" to the right of the returned entry.

Using Yahoo, it did not appear in the first 13 items. Oil spill news came up first, then NOAA, then some other common websites.

Using Bing, BPs site did come up, but as a sponsored site to the right, not in the query response list on the left, which began with news.

This blog entry seems to be, most charitably, an overreaction.