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Jonathan Rettinger

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Windows 8 Isn't Going to Save the PC

Posted: 08/24/2012 3:20 pm

After Dell's earnings came out on August 21st, a lot of stock analysts have been comforting themselves by arguing that PC sales will get a big boost when Microsoft's Windows 8 releases this fall.

But are they right?

I think it's a big gamble to assume that consumers are going to rush out to buy Windows 8 devices. The early reviews of the Metro tile user-interface have found it to be confusing and anti-intuitive, forcing users to rethink how they operate a computer. These certainly aren't positives.

Remember the last time Microsoft introduced a radical change to its PC operating system? It was called Vista, and to say the 2007 OS launch flopped is to put it mildly. While I'm not saying that Windows 8 is bad in the way Vista was bad, it is worth pointing out that both were radical departures from the Windows operating system that - for good or for bad - people had grown accustomed to.

At the very least, it's going to take time for this new way of computing to take off. How long? My guess is about one year, if not longer. Which means four more quarters of weakening sales for PC makers ... Dell, HP, Toshiba, Lenovo, etc. It's possible we could see early interest in Windows 8 devices between the launch and the lead up to Christmas, but then I also think it's likely that a lot of these will be returned after the holidays, once consumers have had a chance to try the new operating system. Because when people who are used to Windows 7 or an older Windows OS actually start to use the Metro styled interface, they're going to find it confusing, get frustrated, and want their old experience back. Or maybe they'll just switch to Apple. The bottom line with consumers is that they just want a computer or tablet that works and is easy to use - that's it. Only a small percentage of users want a fancy interface. The majority of people just want to be able to turn on a computer or tablet and have it work. They don't want to learn a new way of doing things, which is exactly what they'll have to do if they get a Windows 8 for Christmas.

Whether or not the Metro tile interface eventually catches on is anyone's guess. I give it a 50/50 shot. But what I feel quite sure of is that in the short-term, Windows 8 is going to face strong headwinds which will keep the adoption rate low. Consumers will hesitate over the usability factor, especially after they hear from early adopter friends and colleagues. And enterprise customers are often two years out when it comes to switching operating systems, due to the dependency their proprietary software, applications and networks have on a legacy system.

Another key factor is the peripheral devices that are supported by Windows 8. In fact, this is really the key to the whole system Microsoft has designed. The idea is that Microsoft's Windows will be the first truly cross-platform operating system - able to work effortlessly on desktops, laptops, tablets and smartphones. The company's design team is hoping that this will work in Microsoft's favor on several fronts: reduce the cannibalization of PCs caused by tablets; win back mobile share from Apple and Samsung; and drive more business to its cloud services and Office products.

The problem is that Microsoft is facing huge odds on its mobile products. Will people really line up to buy a Windows tablet? They certainly haven't for the Microsoft/Nokia Lumia smartphone, which is only expected to reach 2 percent of the US marketshare by November, according to WMPowerUser. And the key to mobile products is apps, which Microsoft still doesn't have.

It's a huge gamble that Microsoft, and, by consequence, the entire PC industry are placing on a strange new operating system that is as yet untested in the consumer marketplace.

Here are my six predictions for Windows 8:

  1. Sales for the Surface tablet and third-party Windows 8 laptops and tablets will be slow but healthy between the release date and Christmas. Not Apple- or Samsung-strong, but decent for a Microsoft rollout.
  2. But these sales will taper off after the New Year. And, in fact, we'll see a high return rate for the Windows 8 laptops. As a result, a number of manufacturers will cut their orders for the rest of the year. Prices will wall as a result, but this still won't lure in buyers. Some companies like Dell might shift their focus back to older Windows 7 version devices.
  3. However, if the tablets are cheap enough, most consumers will hang onto them despite the usability challenge - because it will seem easier to keep them than to take them back. Those who keep their Windows 8 tablets will gradually learn how to use the Metro style interface and this will reduce their inhibitions against upgrading to a Windows 8 laptop or desktop. Gradually, after a year or so, more of them will do this, especially if prices are extremely competitive.
  4. Smartphones will still be a hold out, however. It won't make sense to the average person to change to a Windows 8 phone until Microsoft has a massive app ecosystem already established.
  5. Enterprise users will take two years to begin integrating Windows 8 machines into their operations. This is a standard time delay in companies, because of proprietary software which is dependent on legacy operating systems and networks.
  6. Windows 8's user-interface is an original concept and could catch fire down the road - but it's going to take at least a year before we begin to see a healthy adoption rate for these devices, and potentially longer. And Microsoft's effort to tie together multiple devices - computer, tablet and phone - will take even longer to factor into consumer buying decisions.
 
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06:24 AM on 09/05/2012
I previewed Windows 8 a few months ago and was NOT impressed. Windows 7 is far superior in my opinion. I foresee Windows 8 being like Vista when it comes out...a big failure.
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Billk29
Justified Ancient of Mu
04:38 AM on 08/29/2012
I don't think operating systems sell computers. People chose their pc and whatever new system comes with it.
I love playing Old Republic on my 27 inch screen with my tower pc with top line vid card.
I'll likely stop using computers altogether if all that's available someday are phones or ipads.
08:39 PM on 08/27/2012
PC, Mac, whatever...it is all going away. In the next ten years (corporate wise for sure)you will have a "zeroclient" monitor and either log into a browser operating system or, choose what operating system you would like to use. All the "desktops" will be virtual machines hosted in your companies or 3rd party's datacenter.
01:51 AM on 08/29/2012
Nope. Not going to happen. The applications used in corporate environments only exist on Windows and... more importantly... do not run well on thin clients.
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vidtrainer110
Fear is the tool of tyrants
07:31 PM on 08/27/2012
His predictions for adoption seem about right. People are creatures of habit and Windows 7 works very well for PC users. Why learn a new interface? Further, the need for integration among PC's, tablets and smartphones is overblown for most people. People like me that are tethered to MS Office (extreme need for compatibility, need some unique features in Excel) will love this, but many will not care. Further, Apple and their developers are slowly creating this type of integration already. Here is what I mean specifically. First, many smartphone and tablet users have found they like the simpler single purpose apps found for these devices. I like this myself. So lets take an application I use on my Macbook and Ipad - it is a task manager called The Hit List. It started as Mac software but their users wanted to be able to update the program on a mobile device so they created an Ipad version. Soon there will be an Iphone version. This will cut into the appeal of running the same big legacy programs across all platforms. Again, I think corporations will love it and of course many others, but I doubt that will be enough to dethrone Apple or Android (assuming Android survives the patent litigation) Even if it does work it for Microsoft, it won't happen overnight.
07:13 AM on 09/12/2012
HAHAHAHA
In a battle between Android and IOS, IOS is dooooomed.
Why - simple, Google bought the rights to the mobile phone from Motorola. That's why Apple is going after Samsung, they know that if they go anywhere near the 2 tonne gorilla that is Google they will lose, big time. If Google decide to pull the plug on Apple, they can!

As for the predictions above, it's early days, but I suspect:
1. Business will skip win 8 choosing to stay with win 7 possibly going to win 9 or server. We skipped Vista entirely for Win7.
2. Laptop sales will make a slight come back, there will always be a need for that form factor (especially for Business), however the heady days are gone, most home users are happy with an iPad.
3. The WinPad is unlikely to take off, same as WinPhone and Zune never did. It's not got iPad Qudos, iPad apps, iPad form factor or iPad useability.

Of course I could be very wrong, MS has come back from the brink to dominate a market before. However I believe Win 8 will be for geeks only, for most people it will be too complicated and too niche.
04:31 PM on 08/27/2012
Fact: Steve Jobs used his wealth to cut ahead of less wealthy people on organ donor lists.
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vidtrainer110
Fear is the tool of tyrants
07:33 PM on 08/27/2012
And? Is that in any way surprising that a very rich individual would do this? I agree it's not right, but Steve Jobs shouldn't be held to a different standard.
04:29 PM on 08/27/2012
M$ moved nearly 200million copies of Vista in the first 18 months. Yes, everybody hated it, but i would take that kind of failure any day. Plus, it helped them to double sales when 7 came out.
11:46 AM on 08/27/2012
So you wrote a huge text and all that sticks out is : "I give it a 50/50 shot."
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msamm70
Teaparty dot ORG
04:27 AM on 08/27/2012
Let's face it. MSFT is on a down hill ride. There is no stopping Apple at the moment, and Linux, well Linux is not going anywhere. Each OS has it's own niche. Liux owns the server market, Apple owns the trendy hand held market, wideo editing, and MSFT owns well alot of desktops. The flame wars of the 90's are over. It is what it is and MSFT will crumble to the grouns as more and MORE people switch to Apple and the Linux platform completely overtakes the Unix kingdom.
04:27 PM on 08/27/2012
From an PC OS division stand point, Apple will never surpass M$ (or Linux/Unix) unless they come up with an enterprise solution. The products that they offer in that range are laughable
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msamm70
Teaparty dot ORG
06:46 PM on 08/27/2012
Agreed, but I do not think that's what they want to do. I think their future is mobile only. Kinda makes better sense ;)
01:52 AM on 08/29/2012
Why are Apple OS products laughable? OS X is rock solid and does many things well. And if you run a virtual Windows inside, you get the best of both worlds.

:-)
10:30 AM on 08/28/2012
MS is not going anywhere. Apple has NO chance of breaking significantly into the business market, and Windows's dominance there will keep them up no matter what happens in the consumer market. Meanwhile they can keep looking for ways to get into the handheld business such as with Windows 8.
12:41 AM on 08/27/2012
MS doesn't need corporations (or anyone really) to move to / upgrade to 8. Windows 7 licensing money is just as green. What they need is a credible play in the mobile / tablet market. By Frankensteining it on to the old style Windows desktop, they can offer something that nobody else can. If this eases people into Metro (which really is a very clever UI) then 8 will have been a resounding success, even with no significant corporate upgrades or moves towards the product.

Metro of course is a bit marred by the lack of mature apps; again here the 'forced marriage' to the old Desktop will make it easier for developers to take the plunge, as there is a potentially huge market out there.

Finally, be careful calling stuff a failure. Vista was a failure by Microsoft's standards. And yet, as of today there are still more vista computers out there than *ALL* MacOS versions combined. (I looked it up) And that's for an old release that was a failure.
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Channa
Everyone is entitled to my opinion.
05:48 AM on 08/27/2012
From what I have seen, the surface is a pretty cool tablet. It just seems that Microsoft has run out of momentum. People are still going to keep buying PCs and notebooks that are Windows run but I don't see them getting very far in the mobile marketplace. They are too late to the party and I don't know how much anyone is going to even look at MS tablets and phones. But let's see. The keyboard in the cover was a nice piece of innovation.
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12:46 AM on 08/28/2012
At the surface press event not one reporter was allowed to even touch one of the tablets, let alone demo one, plus one of them crashed on stage.

There are literally dozens of keyboard covers available for any table you might want.

Count me among the highly skeptical that MS can actually make these things and ship them in mega quantities in 2012.
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12:20 AM on 08/27/2012
Actually ...

Microsoft's true market-base does NOT depend upon "the current release-level of Microsoft Windows that is installed on this-or-that server," any more or less than what version of OS/X is installed on ... any more or less than which version of Z/OS is installed on ...

... because "the true market-base for Microsoft (OS/X .. Z/OS ...)" is NOT(!) based on "the (consumer...) PC."
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Rob Huggins
10:47 PM on 08/26/2012
So your reasoning is that Windows users will be confused by the metro look and choose Apple. You are deluded. You don't think Apple interfaces are confusing to Windows users? What confused users do is find a way to go to their old operating system, whatever that was until it no longer runs, and they can't find a way to replace it. They don't pick something more different than anything they've touched before. Why do you think there are people still using IE6. They have Firefox and Chrome to go to if they don't like IE9, but no, they stay on one of the worst internet browsers ever made.
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03:47 AM on 08/27/2012
In the US every single maker of PCs saw a decline in sales last QTR except Apple.

There was a reason HP almost dropped their consumer PC division.
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Rob Huggins
08:53 AM on 08/27/2012
The only reports I've seen that suggest that include iPad as part of their results. I don't think the iPad is in the same market. It is a different type of tool. You will never see iPad's at desks. They aren't ergonomic, they make typing a nightmare, and they have no where near the processing power that very simple tasks need. People think their computers are short of Ram and processor now, imagine if they were forced to use an iPad.

The PC world is heavily affected by what the corporate world is currently doing. The corporate world has a huge amount of risk going into 2013 that just got much worse with food shortages that will have a ripple effect on the economy. The last thing they are going to do is order thousands of new computers, ecspecially with an OS change coming up.

You will never see the PC go away. It just might become more dependant on the market using it for work. The Apple computer is just too expensive on the hardware side, and doesn't have any viable options on 90% of the highly customized business software to kill that market unless they drastically change their focus.
04:29 PM on 08/27/2012
And yet Apple still has a 7% market share.
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msamm70
Teaparty dot ORG
04:28 AM on 08/27/2012
People are used to what they know. We are creatures of habbit. Try linux or mac for 2 weeks straight, you will not want to make the change back!
09:02 AM on 08/27/2012
No. I switched to Apple for 3 years as an extended test to cater to the people like you that say switch for 2 weeks and you'll never go back. Well, my extended test ended with me hating Mac OS. It is not easy to use, not user friendly, and you simply can't do as much as you can with Windows. A simple thing Windows Explorer compared to Finder should steer people away from Mac OS. Pure junk. (same goes for Linux as Mac OS and Linux are basically the same OS.)
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cnobody
see facebook
09:59 PM on 08/27/2012
two weeks of the spinning pinwheel? no thanks.
08:51 PM on 08/26/2012
Windows 8 doesn't have to "save the PC" as long as 99% of corporate america runs Windows networks then Microsoft has nothing to worry about. Apple can have their niche in the non-computer savvy home market and their small stake in small businesses.
11:42 PM on 08/26/2012
I hate to break it to you, but most of America is non-computer savvy people. I wouldn't call it a niche product. The only reason why it's not "big" in business is a bit about cheap price, but mostly because of companies already on the windows track. Anyway a lot of schools and homes (which is at least as big as businesses since a home computer is a requirement now along with school and everything else) are switching to apple.

The whole "save the pc" is the idea of trying to make windows easier to use so less people go through the trouble of switching to mac (because more and more people are). I think windows 8 is great all in all, but I think a lot of windows users will be going WTF? I mean, Microsoft has definitely taken a huge leap in the right direction, but I think that computer users will take a while to adjust. Because of this, I don't think most companies/people will upgrade for a while, and home users may find the new windows so confusing (Because, again, america is not tech-savvy) that they might switch to mac.
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msamm70
Teaparty dot ORG
04:33 AM on 08/27/2012
This number is dropping FAST. MANY , many companies are moving to Linux for the licensing fees and cheap support. Some companies have a different outlook on their clientelle and what they want their associated to be using. I use mostly Linux/Unix command line day in and out and I also use java front ends to connect to a data base. I think the whole world should be shifting to the cloud and the using a browser to launch apps and such, lets make it easy, after all a PC is a tool. Let us treat it as such!
04:47 PM on 08/27/2012
Very few companies (percentage wise) are moving to Linux from Windows. The businesses that are moving to Linux are overwhelmingly either new businesses or actual Unix shops.

In any event, Apple will continue to not have any part of that market as long as they refuse to have any decent enterprise solutions (either for servers or large scale deployment).
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vidtrainer110
Fear is the tool of tyrants
07:50 PM on 08/27/2012
I see very little movement of big companies from Microsoft to Linux / Unix. I think this is true for several reasons including the lack of built in directory support and a decent corporate email system (still the backbone of corporate communications) Further, so many big companies use IIS internally and have tons of web based front ends that run on that platform. I love Linux / Unix and think it is a great OS, and I think it is much better then Windows Server for many functions, but for core management and internal email (of course, most of that mail leaves their internal environment through sendmail...) will keep Microsoft in that place until it can be easily / cheaply replaced.
I agree with you about cloud computing and using a browser for access. It makes so much sense architecturally, is simple, and is platform agnostic, which I love.
04:22 PM on 08/26/2012
I hope they are not paying you for your predictions. You can't even get history right.
12:27 PM on 08/26/2012
No surprise here, another MS blunder. Apple's strength is in user interface. Following their example, OS upgrades should feature changes under the hood with minimal change in user interface. Windows took the opposite tactic: utterly revamp the user interface making the learning curve so steep no corporation will buy into it for years, if ever. Why a company wouldn't look at Windows 8 and say, "Apple's interface has been stable for decades, let's just switch to Macs", is beyond me now. MS can do only one thing to save themselves: Win8 SP1 that strips away the tablet interface and replaces it with the XP interface. Won't happen. MS is swirling the drain.
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Rob Huggins
11:01 PM on 08/26/2012
The reason is two fold. Apple components are not unique, and most of them are not made by Apple. Apple components are at least twice as much piece by piece from the same company, because Apple requires them to be. Their customers are willing to pay more, so they do pay more. Any consulting firm that knows more than the average guy on the street will tell the truth that the hardware will be twice as expensive for the same quality.

Reason number two is the software. The business world doesn't use software like normal people. They don't just load it up and run with it. They spend millions of dollars getting it customized to do exactly what they need it to. There is a wide base of customizable products that run on Unix and Windows machines for business needs. The Apple doesn't have this. I'm not talking word processors. I'm talking enterprise management systems. Windows is the cheapest route to go on simply because there are more choices and programming in .Net is far cheaper than programming in objective C. Some form of Linux is the rare fall back choice if the expense of Windows licencing becomes too much for the small business.

The only people that seem to choose Apple on a regular basis are the graphic artists, but the software they need is readily available for the same price on Apple in the form they need it. There is more going on than just an operating system.
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vidtrainer110
Fear is the tool of tyrants
07:57 PM on 08/27/2012
Great post in general. .Net is huge in the business world with zillions of custom apps. Further, it taps into a really good system for them. They get to hire people right out of college with CS degrees that already know C/C++. It is a short step from there to learn C# and .NET / ASP.NET (if they don't already know it) They can literally hire "inexperienced" programmers out of school who have been working on the language they will be dropped into for years in college. It makes it so easy and it keeps overall costs down. It will be hard for Apple to duplicate that goodness and there is little reason for them to go that route. The mobile market is huge and they are doing pretty well :)
04:49 PM on 08/27/2012
If you think Apple's interface has been stable for decades, then you've never had to provide technical support to a business that runs Macs.
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10:43 AM on 08/26/2012
Forget the PC.
Windows won that war in the 90's.
The new front is mobile computing.
So far MS has lost every battle for smartphones and tablets.
With Windows 8 they are going to try and leverage their PC dominance in the Post-PC markets.
IF they fail to do that with Windows 8 they won't get another chance with Windows 9.
MS will always dominate the PC market but the market will continue to do nothing but shrink in the 21st Century.
Windows 8 is a make or break move for MS' future growth.
05:08 PM on 08/26/2012
So far MS still makes most of its money with business applications and NOBODY has even gotten a foot into that door, yet. OpenOffice is a joke. It copies all of the bad properties of MS Office, does not implement many of the good ones (like the scripting), and it has not added ANYTHING of relevance to the Office application sector itself. I really don't know what the developers were thinking. They probably weren't thinking...

As long as there is no alternative to MS Office, MS Windows, any version, will be the default solution for the corporate desktop. And that is where the real money is.
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02:37 AM on 08/27/2012
GROSS REVENUE:APPLE $108.25BMICROSOFT $48.82B
Where's the REAL money again?
PC sales are shrinking and will continue to do so.
That is why we are living in the Post PC Era.
Unless MS finds a way to successfully leverage their dominance in the PC to the Post PC mobile computing markets they will watch their gross revenue slowly but surly decline.
Windows 8 is a make or break product for MS' future growth.They may very well succeed and the Apple's court victory over Samsung may give Microsoft a boost but MS is All In on Windows 8.
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msamm70
Teaparty dot ORG
10:59 AM on 08/27/2012
Open Office is a product designed by the people for the people for FREE. It was NOT designed to replace MS Office. There are tons of positives to OO just as there are for Office, however, you are comparing apples to grapes. They are different tools for different users. For the desktop environment MS Office is the best choice, though I am totally against MSFT. The big companines will continue to pay for this product and they will keep churning it out, atleast they have cleaned out most of the security bugs that have plagued it in the past. Win 7 is a hyped up more secure version of XP, and I think both XP and 7 are awesome desktop OS's.