Memo for the Incoming Federal CTO

The incoming Obama-Biden Administration is pledging "a new level of transparency, accountability and participation for America's citizens." It's also promising greater international cooperation to solve common problems.

So here's a suggestion to the administration's incoming CTOs and CIOs that can address both worthy goals simultaneously: Start implementing the kinds of technology-based constituent outreach and services at home that other nations have successfully used for years.

Start with wireless. Several governments and political parties around the world have successfully adopted mobile technologies to deliver important services and improve constituent communication. Their success should serve as models for the Obama-Biden administration. Here's a sampling:

• The Department of Labor in the Philippines sends information via SMS to job seekers about domestic and international job openings.
• In South Africa, the Democratic Government leader launched an SMS-based service to keep in contact with voters, allowing them to vote on issues and ask questions in real time to government leaders.
• Using two-way SMS communication, the New Zealand Labour Party encourages constituents to question Members of Parliament wirelessly. Answers are sent via SMS and posted online.
• The government of Singapore offers numerous mobile features through its "e-citizen" campaign including SMS alerts about passport renewal, tax renewal, election information, and real time crime alerts.

Earlier this week, the Associated Press reported about using mobile phones to keep Americans informed about the spread of the flu, both through a WAP-based mobile site, and through opt-in SMS alerts offering information from the Center for Disease Control (CDC).

Of course SMS technology does have its limitations. It can't be relied upon to deliver time-sensitive alerts to a large number of phones simultaneously, and the traffic volumes created by widespread adoption of SMS messaging mean that new texting technologies will be needed before new messaging applications can be deployed. The Federal Communications Commission has been working with the public safety community and the wireless industry to develop a new system, using a new technology, for reliably sending emergency alerts from federal, state, and local government to wireless devices.

With so many opportunities to embrace wireless technologies, the Obama-Biden administration should look to these and other successful programs around the world as models for similar programs in the U.S.

Jonathan Spalter, chairman of the Mobile Future Coalition, served as chief information officer at the United States Information Agency during the Clinton administration.

http://www.mobilefuture.org/

Comments

[phasechange]

That's good advice. In addition, we should look for increased use of video technology through which citizens could directly participate in policy development and rule-making without traveling to DC.

Also, after the abuses of the Bush administration, we need a better approach to privacy. Despite the misgivings of many of us, strong identity management is an important tool in protecting privacy. Unless we know exactly who the person is we are dealing with digitally, we can't provide the services or protections we should come to expect in the Internet age.

We need a national standard for digital birth certificates, without which the entire DHS "Real ID" is a house of cards. With such an ID, and a hybrid approach to commercial third-party ID intermediaries, we could implement a citizen's digital ID, an innovation that would level the playing field between us and the credit card companies and move us to universal peer-to-peer digital equality. This should be accomplished by moving such responsibility from DHS to HHS so that Secretary Daschle can develop such a framework in parallel with national health care.

Another crucial national ID standard would be a common "Corporate ID" based on Treasury's "EIN". the Employer Identification Number used for Social Security withholding. If that number were used to tag all incoming corporate data it could immensely help federal and state agencies better enforce corporate behavior.