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Kelly Kleiman

Kelly Kleiman

Posted: July 21, 2010 03:14 PM

What's Wrong With Chase Community Giving?

What's Your Reaction:

The Chicago Tribune's Chris Jones notwithstanding, the problem with the Chase Community Giving program isn't that it lets "civilians" -- non-expert, non-critics -- decide which theater companies deserve a $20,000 one-time no-strings grant. The problem is that it pretends to do that -- Let the People Decide! -- while actually turning theater companies into marketing satellites of Chase Bank. Institutions poor and weak enough to be moved by a $20,000 carrot recite the bank's name relentlessly to their audiences. That's a lot of advertising for very little money. Of course, all corporate giving is advertising, but this is of a special, insidious kind.

It's called "crowd-source philanthropy," but it's not philanthropy at all: it's "crowd-manipulation marketing." Chase has gotten hundreds if not thousands of little charities to demand that their audiences provide contact information to the bank and subject themselves to commercial targeting for the good of the cause.

These crowd-manipulation marketing programs (pioneered by Pepsi and American Express,
doubtless with many more corporate behemoths yet to come) also set up a system which rewards the nonprofits with the greatest Internet presence or savvy, which is not the same as giving the money to the neediest, or best, or most diverse, group of people doing important work in society.

Again, the issue isn't who gets to define "best", it's whether the agencies competing for that
designation have a fair and equal opportunity to receive it. Upper-middle-class people may imagine that "everyone" has access to the Internet, but in fact if you reward clicks and responses to e-mail and Facebook postings, you reward organizations with wealthy white audiences and disadvantage those whose audiences are nonwhite and/or poor. Way to magnify the digital divide. Way to make sure that the rich get richer and the poor have babies.

This lazy and manipulative approach to corporate giving also diverts the attention of nonprofits
from real fundraising -- which involves long-term relationships and commitment to mission -- to point-and-click fundraising, which costs "donors" nothing and therefore gives them no stake in the institution.

The argument about who's entitled to judge art is a side-show, doubtless one Chase would be happy to have theaters and critics debating from here to eternity. Meanwhile, the bank laughs all the way to -- the bank.

 
 
 
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10:22 PM on 07/29/2010
Kelly,

You do know that 15 Chicago store front Theaters most with budgets of less than $80,000 per year (some as low as $30,000 per year) got awarded the money. That is $300,000 that was put into Chicago's storefront Theaters many who could were unsure how to continue to live hand to mouth producing affordable Theaters for the masses. Many of these groups had no access to large corporate money. And MOST are not only award winning but also praised by Critics for there work.
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Kelly Kleiman
11:25 PM on 08/01/2010
Yes, I know that and I'm delighted that Chicago theaters--some of them, at least--received support for the fine work they do. My criticism was directed at the donor, not the recipients, for diverting the energy of the recipients without suitable compensation. Paying someone $20,000 for 10X that amount of publicity is greedy at best, out-and-out dishonorable at worst. And $20,000 nonrenewable grants can at most buy time for theaters while they do what's truly necessary to stay in business: soliciting individual gifts from people who actually care about their work.
01:58 PM on 07/22/2010
Another very smart, well-reasoned column. A pleasure to read.
06:49 PM on 07/21/2010
You want to know what else is wrong about Chase Community Giving? It is rigged! A completely legal, completely serious Drug Policy Reform Organization ranked high enough to receive over $5,000 in compensation from a previous round of Giving. Votes were tallied through a variety of ways (including facebook, which helped us to rally our members). Yet when it came time to announce the winners, Chase left us off (and another reform organization actually) as if we never existed. It's just a cheap PR tactic for Chase to look like it cares, but they don't even care about following their own polls. It's just stupid BS
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Kelly Kleiman
07:09 PM on 07/21/2010
Someone else had raised with me the possibility that the program was cooking the books by ending voting transparency before it ended voting--that is, in the hours before the deadline, it was impossible for competitors to determine their rank or the speed with which they were making progress. This certainly creates what might be called "a near occasion of sin," but I don't have any first-hand knowledge of the type of rigging you describe. I don't dispute it--I just can't confirm it.