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Kristin Tennant

Kristin Tennant

Is Conflict Resolution the Wrong Goal?

Posted: 01/27/11 12:07 PM ET

It's taken me awhile to accept it, but I've gradually embraced this as truth: Divorce isn't always bad--sometimes it can even be good.

I know. The cultural stereotypes and prejudices surrounding divorce are well-rooted, so to some, the idea of divorce being a good thing sounds just plain wrong. It's akin to saying there is no hope--that every broken thing cannot be fixed, or that every conflict cannot be resolved. When you think about it, that's what a divorce is: the result of a really big conflict that can't be resolved.

After my divorce, I was determined to be a better resolver of conflicts. I would pay more attention to them, address problems early on, and learn about techniques for avoiding and resolving clashes. Sure, conflict resolution is never a perfect process, but it seems better than the alternatives: to continue feeding the fire or to just walk away.

I thought my self-improvement plan was all going quite well. I'm married again, and my new husband and I have many fewer conflicts than my first husband and I did, right from the start. I'm older and wiser, and I decided that I must be doing a good job at figuring this conflict resolution thing out. It works! It's possible!

So I was a bit miffed when someone I know suggested that the whole idea of "conflict resolution" was a fantasy. We were at a church meeting, no less, among a group of people who should specialize in conflict resolution, and she was telling us we were fooling ourselves if we thought we could really resolve conflict.

What she was saying, though, is not that the process is false, but that the end goal is unrealistic. I realized she had a point. Just the term "conflict resolution" implies that, if done properly, you will emerge with the conflict resolved. To resolve something is to bring it to an end, or to settle it conclusively. How often is that really possible, when it comes to differing opinions and goals and desires, whether in a business, a church, or a marriage? And if it isn't possible, how long should we struggle away, pretending like it is?

That's the key question for two people who are deeply unhappy in their marriage: How long and hard should we work at this before admitting defeat and calling the lawyers?

There isn't, of course, a one-size-fits-all answer to that question, but there are some important terms and definitions to consider. First, "conflict" is not synonymous with "misunderstanding." Most marriages--even strong ones--include plenty of misunderstandings, which can usually be cleared up by expressing yourself one more time, with just a bit more care.

Conflicts can't be cleared up that easily. True conflict is foundational and prolonged. The Merriam-Webster dictionary defines it as the "competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interests, or persons)."

And then there's the word "resolve," which I addressed a few paragraphs up. Often, two people with different needs and opinions simply can't come to a conclusive middle ground. They might be able to live with their differences--to agree to disagree--but that doesn't mean the conflict is resolved.

In other words, I'm not saying that people who disagree or misunderstand one another should file for divorce; nor am I advocating that all people in conflict with their spouses should give up on their marriages. Usually there's a lot of difficult, important work that should be done first, before you can fully understand what's going on.

But I do wish someone would have said this to me, when I was in the midst of my own hopeless struggle and frustration: "Not all conflicts can be resolved. That's okay."

Maybe, when it comes to conflict, we're trying to accomplish the wrong thing, which inevitably leads to disappointment and failure. Maybe rather than striving to put an end to conflict, we should be working toward peacemaking--making peace with our situation and with one another, so we can move on to a better place.

 

Follow Kristin Tennant on Twitter: www.twitter.com/kt_writes

It's taken me awhile to accept it, but I've gradually embraced this as truth: Divorce isn't always bad--sometimes it can even be good. I know. The cultural stereotypes and prejudices surrounding divo...
It's taken me awhile to accept it, but I've gradually embraced this as truth: Divorce isn't always bad--sometimes it can even be good. I know. The cultural stereotypes and prejudices surrounding divo...
 
 
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12:02 PM on 02/24/2011
A refreshing article Kristin, as I too believe that "not all conflict can be resolved." In my conflict resolution seminars I teach about the "3 Common Myths About Resolving Conflict." The first myth is that "every conflict can be resolved." The second myth is "every conflict must be resolved." And the third, "there must always be a win-win solution." When faced with conflict, keep these three myths in mind and use them to temper your expectations. There is an article about these 3 Myths on my blog at conflictresolutiontools.com.
11:46 AM on 01/30/2011
Conflict "resolution" is truly an elusive, if not impossible, expectation or goal. I see conflict as more deeply grounded with much at stake for the participants, as opposed to disagreement, which is far less potentially volatile. Perhaps conflict "management" would be a more useful frame. If issues are recognized as unresolvable, commitments can be made to manage the situation. Mediation can lead to plans for mutually agreed conflict management. Failing that, arbitration may impose a management scheme. The conflict remains, but is managed.
01:13 PM on 01/28/2011
Years ago my ex said if you ever leave me I'll take everything you have. I said, I don't have anything, she said then I'll take your future. And she did. About 10 years worth of financial investment. She got everything and I leave with a brief case, a suit and a toothbrush and I didn't look back until later in life.

Looking back I always think what life would have been like if I had conformed to her world to family her "rules". If I could go back and do it all over again it would probably result the same but I would sit her mother and father down alone and dictate my expectations. If I didnt see some understanding and capitulation I would have left anyway.

They made all her decisions for her. She turned into a 12 year old in the company of her parents and family and I was vetoed along with being told "theirs beer in the kitchen in a cooler" (they drank wine and champaigne).

But there was a time in my life and her when we were free and inlove and young and in a growing colorful adventure. I hope she treasures those times as much I do if she did it wouldn't seem like such a wasted time.
12:48 AM on 01/28/2011
Divorce isn't usually a good thing when children are involved. That's not a stereotype, that's the conclusion of numerous scientific studies. What is an unfortunate stereotype is that conflict that cannot be resolved means divorce is required. There are lots of people who have managed to maintain happy marriages with unresolved conflicts. The biggest issue appears to be commitment (or perhaps a lack thereof from those who initiate divorces): http://goo.gl/2T174
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Kristin Tennant
12:13 PM on 01/28/2011
I am truly happy for people who have "managed to maintain happy marriages with unresolved conflicts," and I absolutely agree that "divorce isn't usually a good thing when children are involved."

But I also believe that divorce can be the "lesser of two evils" for some children and families. There are so many factors at play—everything to the level and nature of conflict between the parents when they are married to their post-divorce ability to always work toward the children's best interests—that it is impossible to "prove" this point here. All I can say is that my children and my stepdaughter are more happy and whole and sure of who they are now than they ever were when their parents were in unhealthy marriages. That doesn't mean the situation is perfect, but I do believe it's better. What's more, the kids each have four parents who are loving and devoted to their best interests, and who are able to work together as a parenting team. It is possible.
09:58 PM on 01/28/2011
It is impossible for you to prove your point because it is generally false. There are numerous studies as to the harm divorce causes children now. And as to your "pet peeve," i was merely citing the conclusion of the study I linked to in my first comment/ Did you read it? it concludes that commitment seems to be the biggest factor that separates whether people remained married or not. Here are some more studies for you to examine. I think science seems like a better way to discuss this stuff than just making stuff up as you go.

http://goo.gl/N2tCa
http://goo.gl/J00iJ
http://goo.gl/gVkov
http://goo.gl/kxPrN
http://goo.gl/w2Zmw
http://goo.gl/53yNd
http://goo.gl/X1Ud5
http://goo.gl/5zFLp
http://www.ces.ncsu.edu/depts/fcs/pdfs/fcs482.pdf
http://www.forumonpublicpolicy.com/archivespring07/kraynak.pdf

and here's the one I posted above again -- it talks about whether divorce makes people happy and how committed spouses remain married:
http://goo.gl/2T174
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Kristin Tennant
12:15 PM on 01/28/2011
One more thing. You touched on one of my biggest pet peeves regarding stereotypes around divorce: That divorce is always the result of a lack of commitment, or an unwillingness to work hard and solve problems. I grew up in a family and Christian culture in which divorce was not an option—at least not an automatic, obvious one. My parents (as well as the parents of my 1st husband, my new husband and his ex-wife) are all still married. My ex and I were in counseling for years. I hope you'll reconsider your tendency to jump to that conclusion about people who get divorced.
01:25 PM on 01/28/2011
It sounds like first commenter missed something in the reading. Tennant does not argue that all conflict leads to divorce and that it is a standard, even the ONLY, outcome of conflict. Rather, if you read the last paragraph, Tennant clearly states SOME CONFLICT can't be resolved.

Secondly, yes, actually, it is a stereotype that divorce isn't good for children. I'd suggest considering the unique character of each and every relationship. There is not one cure all conflict resolver. If there were, we'd all be using it and be one big happy family. Consider the child of abuse. Would the commenter suggest that divorce should be avoided to spare the child who is being beaten? Or when the conflict has risen to a point where misery is evident to any and all? How is that good for a child?

Finally, I would posit that these people the commenter refers to who are "maintaining happy marriages with unresolved conflict" are either fooling you or fooling themselves. Tennant makes a distinction between misunderstandings, which happen pretty much daily in most families, and real, hard, soul-rocking conflict.

People who make broad statements about divorce need to realize that they aren't familiar with every nuance of every relationship. To broadly suggest that people simply aren't committed is both unfair and far too easy an assessment to make from a distance.
10:41 PM on 01/28/2011
Now you hit a pet peeve of mine. Studies show that only do step-parents not help kids most of the time -- often they make things worse. There was just an article the other day on HuffPo about how divorce increases the chance of suicide in kids -- usually due to loss of dads due to divorce. It mentions how the presence of a step-dad has no impact in preventing this. You only get one dad. You only get one mom. Here's the HuffPo piece:
http://www.huffingtonpost.com/2011/01/24/divorce-and-suicidal-idea_n_812456.html
03:53 PM on 01/27/2011
As a practitioner of the "transformative method" of mediation, I've always squirmed at the word "resolution," and struggle with finding a lovely term. I've thrown lots of terms out there (conflict skill-building, conflict hugging, clarifying values through conflict, growing through conflict, conflict management - anything but conflict resolution sounds better).

If the conflict "resolved," then it wasn't a terribly useful process. If the conflict was used to garner a deeper understanding of both parties' own needs and the other party's needs, well then now we're cookin' with gas.
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Kristin Tennant
04:57 PM on 01/27/2011
Too often, "resolution" seems to depend on a "right vs. wrong" approach. The person with the most influence (or bullying tactics or money for lawyers) brings about so-called "resolution" by wearing the other person down until they give. Then society says "The conflict was resolved!" Ugh.

I love how you put this: "...the conflict was used to garner a deeper understand­ing of both parties' own needs and the other party's needs." Yes! Thanks for that perspective.
12:59 AM on 01/28/2011
It might be different words, but isn't the person with the most power still forcing the conflict to end on that person's terms? Isn't that what divorce is typically about? It's usually quite unilateral.
02:06 PM on 01/27/2011
I agree with the spirit of this column. If separating parties can approach the experience as a 'zero sum' game -- meaning, no winner and no loser-- it can lead toward a tolerable outcome for the adults and children.

Granted, some conflicts cannot be resolved. But they can be reduced if the partes can agree on the intended result.

Claire N. Barnes, MA
Executive Director, Kids' Turn
www.kidsturn.org
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Kristin Tennant
04:53 PM on 01/27/2011
I agree—the conflict itself might very much still be there, just as it was, but the sharp edges can be smoothed down, resulting in less pain and injury. Sometimes that's the best that can be done, allowing everyone to move on in peace (the kids, too). Thanks for your insight!
12:51 AM on 01/28/2011
Actually, the definition of the term "zero sum game" means there must be a winner and a loser. The term means everything sums to zero -- so if someone gains something, someone else must lose the same amount.

And divorce with children is a zero sum game -- scratch that -- it's a less than zero sum game. Someone might come out a winner, but it just means someone else has to lose all that much more. The kids always lose at least half the parenting time.