Who doesn't feel welcome at Disneyland? Walt Disney got it right when he said, "Do what you do so well that they will want to see it again and bring their friends." If only life were as simple as a fairy-tale.
Shirley Temple presented Walt Disney with his special Academy Award for Snow White and the Seven Dwarfs 1937.
A good salesperson can sell anything, but keeping the customer coming back for more is the key to measuring success. These days, promotions galore are getting customers in the door, but are they repeat customers? Making a customer happy is not always easy, so what can we do to help?
Lisa Mirza Grotts is a recognized etiquette expert and the author of A Traveler's Passport to Etiquette. She is a former director of protocol for the City & County of San Francisco and the founder of The AML Group, (www.AMLGroup.com), certified etiquette and protocol consultants. Her clients range from Cornell University and Microsoft to Nordstrom and KPMG. She has been quoted by The Sunday Times, the San Francisco Business Journal, the Los Angeles Times, and USA Today. She has appeared on various radio and television stations, such as ABC, CBS, and Fox News. To learn more about Lisa, follow her on www.Facebook.com/LisaGrotts and www.Twitter.com/LisaGrotts.
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