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Mike Robbins

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How to Be Truly Empathetic

Posted: 10/18/11 09:29 AM ET

I had a painful, but poignant phone conversation earlier this week with my wife Michelle. She shared some challenges with me in a vulnerable and passionate way. As I started to give her some of my "helpful advice" (as I often do -- being a man, as well as an author, speaker and coach, I'm fairly well trained at giving advice), she stopped me and said, "Can't you just give me empathy for me? That's what I really need right now. Once I feel your empathy, I can hear your feedback."

Her comment stopped me in my tracks. I got defensive and began to justify myself -- arguing that I did, indeed, have a lot of empathy and that she should be more open to my feedback. Needless to say, my defensiveness (and subsequent arrogance and self righteousness) didn't help things, and the conversation got worse before it got better, which it eventually did.

Michelle's feedback, however, registered with me at a very deep level. Although I "understand" the importance of empathy, teach it to others through my work, and have the capacity to experience and express a great deal of empathy with people around me, it's sometimes difficult for me to have empathy for the people closest to me, including myself, especially recently. Maybe you can relate?

Empathy can be tricky, particularly when we have an emotional connection (or attachment) to the people or situation involved (which we almost always do). It's also challenging to feel empathy when we feel threatened, stressed, or emotionally triggered (all of which we can experience a lot, especially with those who mean the most to us). And, empathy is sometimes misunderstood.

Empathy is NOT:


  • Sympathy

  • Pity

  • Agreement

  • Commiseration

  • Endorsement


Simply put, empathy is getting into another person's world and connecting with them both emotionally and compassionately. We don't have to agree with them or fully understand them to be able to empathize. We don't even need to be able to relate to what they are experiencing specifically (although that can help). We just need to be present, connect with them where they are, and acknowledge what they're experiencing. Empathy for ourselves, while different contextually, actually functions the exact same way, simply turned inward.

The problem is that we often allow our egos, opinions and judgments to get in the way of our ability to experience and express empathy. If I agree with someone completely, can totally relate to them, and see things exactly as they do, it's quite easy for me to empathize with them.

However, if I don't agree, can't relate, have a very different take on the situation or actually think how they're reacting to things is potentially harmful for them and others, it's often very hard for me to be empathetic toward them and I also worry that my expression of empathy could come across as agreement or endorsement.

While it can be challenging, the power of empathy is essential to the health and success of our relationships and lives. It is a key element to our own emotional intelligence and well being. With the people closest to us, including ourselves, and the issues that mean the most to us, empathy is even more critical, but often more difficult for us to experience and express.

Here are a few things to remember and practice to enhance your capacity for empathy:

1) Ask yourself where empathy is missing. Take inventory of your life and relationships and notice where empathy may be wanted, needed, or simply missing. As you identify situations, relationships and personal matters that could use an increased amount of empathy, make a commitment to yourself to bring less judgment and more compassion to them.

2) Reach out to people in your life. As you identify specific situations and relationships where you could bring more empathy, reach out to the people involved and let them know. There may be an apology to give, an acknowledgement to make, or simply an admission that you want to bring more empathy and compassion (and less judgment, advice, self righteousness, etc) to your relationship. Start working to do that with the most important people in your life.

3) Ask how people are feeling and really listen to what they say. One of the best ways we can express empathy towards others is through our curiosity and listening. When people feel heard, seen, and emotionally understood, they often relax, open up, and feel supported. Asking people how they truly feel, what's really going on in their world, AND listening to how they respond (without judgment) are some of the best things we can do to express our empathy for the people around us.

All of these things also hold true with regard to having empathy and compassion for ourselves, which is essential in this process. Like most things in life, we can't give away what we don't already have ourselves. Self empathy is the foundation.

Everyone on the planet, including us, is almost always doing the very best they can in each moment. We're all just dealing with the joy, pain, growth, challenge, and more of being human. Remembering this allows us to cut ourselves and others some loving slack, and engage in life, in our relationships, and with ourselves with a deep sense of respect, reverence, and, ultimately, empathy.

Mike Robbins is a sought-after motivational keynote speaker, coach, and the bestselling author of Focus on the Good Stuff (Wiley) and Be Yourself, Everyone Else is Already Taken (Wiley). More info - www.Mike-Robbins.com

 
 
 

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I had a painful, but poignant phone conversation earlier this week with my wife Michelle. She shared some challenges with me in a vulnerable and passionate way. As I started to give her some of my "...
I had a painful, but poignant phone conversation earlier this week with my wife Michelle. She shared some challenges with me in a vulnerable and passionate way. As I started to give her some of my "...
 
 
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10:37 PM on 10/22/2011
I've been in non-stop cancer treatment for going on 5 years and I can only say, there are very few people, very, very few, who could empathize with me. But I don't want empathy at this point, I just want someone when they ask me how I am to stand there and actually wait for an answer. People ask but they really don't want to know. Every once in awhile I actually think someone is interested and I'll start to tell them only to have them start looking around to see if there's someone better to talk to or - and I'm getting really observant with this - cross their arms tight across their chests. I'm a very hopeful person and I don't live in 'cancer world' like some patients do, but sometimes it would be nice if someone like, oh, my minister, would stop just to ask, "How are you?" No, I'm pretty much avoided like the plague by everyone but my closest friends and husband. And I hear this a lot from my buddies in chemo. Before you can attempt empathy, you have to first care. Good article, actually good advice, but unless the heart is open to being empathetic, it's all just an act that the target person will pick up on immediately.
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Mike Robbins
Author, Speaker, Coach
01:42 PM on 11/08/2011
Thank you for this post. How are you doing right now?

I can't specifically relate to your situation, but having gone through my mom's breat cancer and then her lung cancer and ultimately her death a few months back, I have some sense of this phenomenon, at least from someone close to the person with the disease and in treatment. Sadly I think it often has to do with our fear of illness, cancer, and death that has people not ask you how you are doing - not wanting to deal with the scary reality of life in a body and of what you are going through.

It makes me feel sad to think that people ignore you, don't ask, or don't seem to care.

I'm sending you good vibes and will keep you in my thoughts and prayers as you walk down this path.

Blessings,

Mike
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WoodsideCraig
Author of the blog "The Weiler Psi"
12:24 AM on 10/19/2011
Empathy comes to me as naturally as breathing.

Most people lack this ability I've learned and I've long since stopped trying to explain to people that yes, I do know how they feel, I do understand their pain and there is no trauma that they could have possibly experienced that I cannot empathize with. I can feel it all, no matter how terrible.

I wouldn't wish this on anybody.
07:07 PM on 10/18/2011
Empathy is very easy in simple situations. We yawn when we see others yawn. We feel for, identify with, and root for characters in movies. We easily respond "as if" we were in other people's shoes.
Listening on the other hand, can be difficult. We don't always let others tell or finish their stories. We don't always acknowledge the emotions. Sometimes we jump in with solutions, which makes people feel they haven't tried hard enough to solve their problems. Sometimes we share our stories, which prevents others from telling theirs.
Imagine watching a movie with someone. You don't laugh even though it's a comedy. You're not frightened even though it's a horror movie. And then you tell your friend what the characters should do to fix the problem. Or you talk about how something similar happened to you. Or you get defensive about how supportive you are or how well you listen. All these things prevent your friend from getting into the movie. As listeners, we have to first acknowledge the emotional content we hear, and allow the other person to tell their story.
researcher
researcher
05:38 PM on 10/18/2011
empathy is not compassion.

empathy is not sympathy, it is a higher level of consciousness.

sympathy is "I feel for you" which can be dangeous to ones mental health.

empathy is "I know how you feel" suggesting you have felt that way before which is impossible to know how another feels. ie most of the time.

this is not a put down of sympathy or empathy. they are both needed as we travel through this evolutionary process. ie evolution of consciousness process.

now compassion: compassion is understanding. it is spiritual knowledge of the evolution of consciousness process. it is able to see the underlying reality of the suffering, which sympathy and empathy does not.

sympathy and empathy judge by appearances. compassion sees the underlying reality of appearances.

compassion is rare, very very very rare. I have experienced it once in an OBE during a life review and it is wonderful beyond belief.

I do not pretend to be able to show compassion, still working on the empathy process. :-)
10:31 AM on 10/19/2011
Sometimes seeing the underlying reality of a person's suffering can be dismissive. I don't see where compassion as you define it has more value than empathy in relationships, if that's what you're suggesting.
01:20 PM on 10/18/2011
Great post -- I can relate to what you have to say...people just want to know they're being heard.
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Mike Robbins
Author, Speaker, Coach
03:17 PM on 10/19/2011
Thanks Matt!
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HUFFPOST SUPER USER
Vajara
vajara
11:53 AM on 10/18/2011
Thanks for honestly sharing your insensitivity that many of us have when we don't experience Empathy. I discovered Empathy while resting my hands on my partner's and other's shoulders while breathing together, We are all breathing together, we just aren't aware or conscious of this activity and interaction. Physical interaction and touch are the most effective means for experiencing empathy and as a society, as teachers, family members and friends we must open these opportunities and possibilities for our children, youth and families. Humans and animals Act Out and suffer because this basic human need requirement for empathy, dignity, respect, love and kindness is denied. See our Guidelines for Healthy and Empathic Relations : http://www.jerryvest.pages.qpg.com/id1.html
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Nathaliefranks
10:42 AM on 10/18/2011
I went into a coffee shop today and sat next to an empty table, the table next to me was meant for two people to face each other. A man came along with his wife and insisted they sit side by side they were almost falling into my lap. After a short time the wife asked me to move my bag, I asked them both why they had chosen to sit in this manner, when clearly the space was meant for them to face each other. He argued the fact 'So many things in life to complain about' I turned and said you do not respect other people's space..........and walked out of the coffee shop. I had great empathy for myelf in this situation and was not about to be bullied into believing that I was in the wrong.
researcher
researcher
07:09 PM on 10/18/2011
compassion would have seen the underlying reality of that experience and their mode of being in the world.

hey they could have been your relatives in this life then you would have had to deal with them often. :-)

just think they are somebody's relatives have compassion for those folks.

those two have much to learn about themselves. much.

such experiences have much to teach us about ourselves. last week someone tried to run me off the road as they felt I pulled out in front of them. my response: not so good. still working on such experiences. work in process thing. :-)
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HUFFPOST SUPER USER
Vajara
vajara
10:11 AM on 10/19/2011
How can you have empathy for yourself when you took a rigid position that the couple didn't have a personal right to sit next to one another? Perhaps you can examine your behavior and become more empathetic with others.
09:27 AM on 10/18/2011
Mike, I love your stuff! I have written a couple of books that folks find inspirational, but like everyone who finds something beneficial in my words that reflect my experience, I find the same in yours. I'm SO glad I follow you so that whenever you post I can stop and read something that always puts my mind--and spirit--in the right frame of reference. By the way, just bought your two books and will look forward to the read. Bless'd, Be. . .