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Monroe Anderson

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Poor Management Takes CTA to the Poorhouse

Posted: 2/8/10

Just days before the 2008 Summer Olympics, Richard M. Daley, Chicago's Mayor-For-Life, was in China taking test rides on Beijing's new state-of-the-art subway. With dreams of the 2016 Chicago games dancing in his head, Mayor Daley wanted to have a first-hand look-see at the modern marvel of the Beijing subway lines so he could augment his planned plea for help from Washington to rehabilitate his city's century-old creaking and cranky transit system.

As it turned out, the day after I'd watched TV reports about the mayor's magical transit train trip 7,000 miles away from home, I happened to be downtown, descending into the Chicago Avenue station at the early end of the evening rush hour. I had barely cleared the bottom step before I bumped into a mob of CTA passengers lined up as they waited to feed the transit card machines.

"What's going on?" I asked one of the 15 riders ahead of me in my line.

The woman I stood directly behind shrugged. I looked at the machines. Out of the six, four had out-of-order stickers slapped on them in the area where the money should have been going.

I stood there puzzled, slowly shuffling forward, fighting that feeling I get when I'm stuck in traffic on the toll way braking my way towards the booth for those without an I-Pass, when a uniformed CTA employee showed up within earshot.

"Why are so many of the machines broken?" I asked.

"They're not broke," he said, stopping and approaching me with a body language that said he loved taking on customers with a beef.

"They're not." I said in a questioning sort of way.

"No. They're full. They can't accept any more cash."

"What?"

"These people they got in charge don't know what they're doing. They come in from out of town thinking they're so smart, ha."

Listening to the rumble of the Red Line train coming and going while I was still waiting in line left me missing the humor of it all.

"Gas is up to four bucks a gallon. It cost too much to drive so everybody's taking the train," he said. "The geniuses in charge haven't figured that out yet, so they only send a collector once a day. They ought to be sending somebody out here twice a day to get the money."

"I see," I said.

So that was it. The always broke and begging Chicago Transit Authority was so incompetently managed that it wasn't bothering to collect the money it needed so that it could be sure it collected more of the money it needed.

On Friday, I was reminded of my up close and personal observation of the CTA management's business acumen when Mayor Daley made a failing attempt to broker an agreement between his CTA officials and labor union leaders.

Obviously, the CTA's union leader knows the same thing the Chicago station CTA employee knew. After the mayor's futile effort, this is what Darrell Jefferson, president of the Amalgamated Transit Union, local 241 had to say about CTA bosses: "Outside of Enron, they probably have mismanaged themselves more than any corporation in America."

To the casual observer like myself, Jefferson's pronouncement applies to small things such as the rehab of the Armitage Avenue L station, where the track platform was extended to allow longer trains while the outdoor heater was left some distance away from the new boarding area. But it also applies to much more important things such as the 13 L derailments in the past five years. That grand sum amounts to more accidents than the New York City subway and Washington Metro combined during the same time period.

Of course, for the irregular CTA rider like me, tomorrow's round of bus route eliminations and schedule cutbacks is no great big deal. But it will be for the 1,100 CTA employees who will be laid off to cover the system's $95 million budget shortfall.

There is, however, more than one sign of hope.

Out of curiosity, I went underground Saturday afternoon at the Chicago Avenue station for a reality check. Only two of the six cash collecting machines had out-of-order stickers slapped on them.

Cyber Columnist Monroe Anderson is an award-winning journalist who penned op-ed columns for both the Chicago Tribune and the Chicago Sun-Times. You can read his blog at http://www.monroeanderson.typepad.com

 

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Just days before the 2008 Summer Olympics, Richard M. Daley, Chicago's Mayor-For-Life, was in China taking test rides on Beijing's new state-of-the-art subway. With dreams of the 2016 Chicago games da...
Just days before the 2008 Summer Olympics, Richard M. Daley, Chicago's Mayor-For-Life, was in China taking test rides on Beijing's new state-of-the-art subway. With dreams of the 2016 Chicago games da...
 
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10:02 PM on 02/11/2010
The heater placement, design, and number are all pretty ridiculous­. Why not have them fully enclosed on 3 sides and have more than 2 small spaces at busy stations like Belmont?
06:42 PM on 02/11/2010
There are some upsides... like this breaking story from The Snoopy Digest:
Solo public transit passenger pretends bus is personal limo
http://bre­eohnnah.wo­rdpress.co­m/2010/02/­11/solo-pu­blic-trans­it-passeng­er-pretend­s-bus-is-p­ersonal-li­mo/
02:27 PM on 02/11/2010
I ride the L. I would agree that there is undoubtedl­y mis-manage­ment taking place. Although not sure the one of your examples would be high on my list. I have not seen widespread issues with out of service transit card machines- I would agree that a poor safety/ stability records and what appear to be non-stop service cuts and lay-offs are a problem. But who is to blame what actions/mi­stakes taken or not taken at CTA resulted in this situation. It is pretty easy to take shots at CTA or the Mayor but this just sounds like complainin­g because you had to wait in line one day not exactly an indepth piece.
02:57 AM on 02/11/2010
Daley has his friend enriched by make work project ....block 37 is one such example. The train station to nowhere. Forget about rail replacemen­t and switch replacemen­ts and upgrade. We will see more derailment­s. Remember E2, 69 West Washington­,and 713 West Wrightwood­.


CORRUPTION KILLS
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coolmaiden
I fight right-wing bullies
12:44 PM on 02/10/2010
Mr. Anderson,
Correct me if I'm wrong, but isn't pretty much EVERY large city having issues with its public transporta­tion funding? Trust me, I'm certainly not doubting the massive incompeten­ce of CTA management­, but remember the Philadelph­ia transit strike 18 months ago? Even mighty New York has budget woes when it comes to mass transit. I don't think it's limited to our city.
I will give the CTA credit for a sorely needed new Belmont station, and reduction of the ridiculous­ly annoying bus stacking that management didn't seem to care about 5 years ago, but we also have to accept the downside of a government run program as well. Of course improvemen­ts are needed, but what can we do when the state itself is so poorly managed that we're nearly broke?
02:25 AM on 02/11/2010
These Daleyites leave a strong stench when they post up Richard. Rodriguez the former Building Commission­er,leave a lot to be desired. He hires his friend, an ethically challenged lawyer named Dennis Mondero at $120,000 .who has no transit experience­d. Terry Peterson Daley's campaign manager,an­d former CHA director. Both Rodirguez and Peterson brought in numerous newly hired hacks. Peterson's 17th ward organizati­on will benefit greatly from the CTA largess,in­spite of the financial crisis.
07:00 AM on 02/09/2010
Government at its best!
Ha.
And some want to turn over more responsibi­lity to government officials. Crazy man.
But, have no fear, Chicago is not alone.

Every major city in America is dealing with the exact same issues; crime, high taxes, low services, and citizen frustratio­n. Maybe those policies of spend, spend, spend, and relying only on business and the wealthy to supplement everyone else, isn't the answer.
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Monroe Anderson
07:16 AM on 02/09/2010
Allowing the private sector to run wild without regulation certainly isn't the answer. Nor is handing over traditiona­l government­al responsibi­lities to private enterprise­. Think Blackwater­. Or, in Chicago's case, the parking meters are now run by big business and the good citizens of the city and suburbs are getting screwed royally.
05:36 AM on 02/09/2010
That' may be an interestin­g anecdotal story. But it is not typical (as evidenced by the fact that you had to go back almost two years to come up with something)­. I commute on the CTA virtually every day and I have never seen more than one or two fare machines broken at a time (and never more than one if it is a small station with few machines). It is rather ludicrous to think you can use one instance like this to argue that the agency, on the whole, is badly managed.
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Monroe Anderson
07:21 AM on 02/09/2010
So you're willing to lower the bar, allowing one or two machines broken. I suppose that you're willing to accept 13 derailment­s in five years since you personally have yet to be on one when it jumps the track.
08:41 PM on 02/09/2010
More than 90% of the time there are no machines that are out of order. When there are machines out of order, there are still plenty that are available. So what if once in a while you will see a machine that cannot be used? If it doesn't have a practical effect on anything, who cares? Have you ever seen a soda machine which is out of a particular drink? Have you ever been to Dunkin Donuts and have them be out of a particular doughnut or seen Starbucks out of a pastry item or sandwich? That is just the way these things work. What if a restroom at a public place has a toliet out of order? Is that an example of incompeten­ce as well? In fact, all these examples may cause at least some inconvenie­nce to a customer. That isn't true with your example of the CTA machines (the one in your comment where you don't seem the think it matters whether there is even a line). Jesus! Not everything in life works perfectly. And when it doesn't it isn't always the result of incompeten­cy.
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Matt Farmer
11:23 AM on 02/08/2010
Tremendous piece. Maybe the folks at LAZ Parking can lock up a deal to empty the CTA money machines on a timely basis.
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Monroe Anderson
04:19 PM on 02/08/2010
Matt: Shhhhhhhhh­hh! Don't give the mayor any ideas on how to privatize more of Chicago's public assets.