iOS app Android app

Airline

Has Congress Failed Air Travelers?

Christopher Elliott | Posted 06.14.2015 | Travel
Christopher Elliott

What has Washington done for airline passengers lately? That's the question prompted by two recent political scandals that have touched the tourism world. But the answer -- or the lack of an answer -- may be far more troubling than the alleged misconduct.

"No" Doesn't Have to Be the Final Answer When You're on the Road

Christopher Elliott | Posted 06.09.2015 | Travel
Christopher Elliott

If you're thinking of taking "no" for an answer from a travel company, let Alan Schroeder talk you out of it. When a late spring storm forced the c...

5 Tips to Plan a Better Vacation

Dustin Jacobs | Posted 06.01.2015 | Travel
Dustin Jacobs

With summer quickly approaching, the thought of a summer vacation may have crossed your mind. You may be thinking about location, activities to do and your budget.

How To Survive A Plane Crash

Conde Nast Traveler | Posted 06.09.2015 | Travel
Conde Nast Traveler

Saving your life is an emergency crash situation may be simpler than it seems, so it's worth revisiting the advice from experts at the FAA on what to do.

Why We Must Not Fear Depression in the Wake of the Germanwings Tragedy

Jonathan Alpert | Posted 05.29.2015 | Healthy Living
Jonathan Alpert

In the wake of the Germanwings crash, questions abound about what happened, what was going through the mind of co-pilot Andreas Lubitz, what his motiv...

The Travel Industry Loses Its Way In A Blizzard

Christopher Elliott | Posted 03.28.2015 | Travel
Christopher Elliott

As the snow falls today, maybe in a quiet moment, the managers who create and enforce these draconian policies should ask themselves: Why don't we do this more often? Why don't we show our customers a little more compassion?

Economy Class Gets An Upgrade... Wait, Make That a Downgrade

Christopher Elliott | Posted 03.27.2015 | Travel
Christopher Elliott

When the cheap seats get a makeover, it's easy to assume that's good news for the average air traveler. But not all upgrades are the same. In fact, Alaska's and Delta's are worth closer looks, because they offer dramatically different visions of air travel in 2015.

Learning to Let Go of Baggage... Literally

Rachel Chang | Posted 03.25.2015 | Travel
Rachel Chang

The carousel stopped again. It wasn't there. And neither were the bags for the majority of my fellow passengers. Suddenly I heard screaming, yelling, and even riot-like chanting erupt. But it was all in Spanish.

Why Can't Airline Fees Be Refundable?

Christopher Elliott | Posted 03.17.2015 | Travel
Christopher Elliott

The North American airline industry collected an estimated $8.2 billion last year from fees for items such as checked baggage, premium seat assignments and early boarding privileges -- a $700 million increase from 2013. But are they keeping more of your money than they should?

Why Did the Government Stop Fining Travel Companies?

Christopher Elliott | Posted 02.03.2015 | Travel
Christopher Elliott

Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department of Transportation's enforcement actions shift from punishment to preventing infractions.

If Gas Is Cheap, Why Are Airfares So Expensive?

Christopher Elliott | Posted 01.26.2015 | Travel
Christopher Elliott

Turns out, a series of industry developments have put airlines firmly in control of prices, in a way they haven't been in perhaps a generation. As a result, fares may be about to rise even more. Fortunately, that doesn't mean travelers have to overpay for their tickets.

The Republicans Won -- But Have Travelers Lost?

Christopher Elliott | Posted 01.05.2015 | Travel
Christopher Elliott

Every major industry -- from cruise lines to wireless companies -- could now have its way with us, unfettered by "burdensome" state and federal regulation, if the experts are to be believed. Consumers are powerless to stop it.

What Airlines Can Learn From Car Dealerships -- And What It Means for You

Christopher Elliott | Posted 11.17.2014 | Travel
Christopher Elliott

Travelers, and particularly airline passengers, are frustrated with a system that took a simple product, such as an airline ticket, and separated it into smaller parts, an act euphemistically called "unbundling."

This 'Minor' Airline Fee Is A Major Hassle

Christopher Elliott | Posted 11.11.2014 | Travel
Christopher Elliott

Airline junk fees come in all shapes and sizes, but this one may rank among the most bizarre. It comes to us by way of Andrea Hogan, who recently ...

Does Every Nation Need Its Very Own Airline?

George Hobica | Posted 10.26.2014 | Travel
George Hobica

As flag carriers like Alitalia, LOT, and Malaysia continue to lose money and market share to leaner operations such as Air Asia and Ryanair, one wonders how long national pride will take precedence over economic reason.

Hey, Travelers, Don't Change Your Mind (Or This Could Happen)

Christopher Elliott | Posted 10.21.2014 | Travel
Christopher Elliott

Most airline tickets are nonrefundable and require a hefty change fee plus any fare differential. And many hotel rooms are totally nonrefundable and nonchangeable, so you could lose the entire value of your room. So, why doesn't it work the other way around?

Will Proposed Airline Rules Really Help Passengers?

Christopher Elliott | Posted 08.15.2014 | Travel
Christopher Elliott

At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few pages longer than Franz Kafka's novella "The Metamorphosis."

Will 'Transparent' Airfares Hurt Travelers?

Christopher Elliott | Posted 06.27.2014 | Travel
Christopher Elliott

Remarkably, the proposed legislation enjoys bipartisan support, even from Democrats with distinguished records of supporting consumer rights. Critics have watched in amazement as this deceptively named bill has taxied toward the runway, apparently unstoppable.

Can a Cruise Line Pocket Your Airfare Refund?

Christopher Elliott | Posted 05.31.2014 | Travel
Christopher Elliott

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko.

Do Airlines Want to Hide the Real Cost of a Ticket? (POLL)

Christopher Elliott | Posted 05.17.2014 | Travel
Christopher Elliott

So far, the debate about the Transparent Airfares Act has been fairly predictable, with airline representatives and their supporters lining up to defend the bill and consumer advocates denouncing it. But here's one question that has gone unasked: Are passengers really clamoring for a "transparent" airfare?

The 8 Most Important Years in the History of the Mile High Club

Global Yodel | Posted 04.09.2014 | Travel
Global Yodel

To celebrate 100 years of flying the friendly skies, Global Yodel did a little research about the exclusive (or not so exclusive) Mile High Club. M...

Flight Cabin Etiquette 101

Dane Steele Green | Posted 04.09.2014 | Travel
Dane Steele Green

The downside is that people who are snotty and obnoxious on the ground are also snotty and obnoxious in the air. Worse, once you are on the plane, you can't get away from them.

Everyone Lies a Little When They Travel

Christopher Elliott | Posted 04.05.2014 | Travel
Christopher Elliott

Half-truths, or lying by omission, are an epidemic in American business, and particularly in travel. And it's infectious. Customers also occasionally leave out important details to bolster their case, and so do the people covering the industry.

My 2014 Resolution: Stop the Travel Industry's Customer Service Armageddon

Christopher Elliott | Posted 03.07.2014 | Travel
Christopher Elliott

When you spend most of your waking hours advocating for consumers, it's easy to lose your sense of perspective. Complaints pour in, often hundreds ...

3 Smartphone Apps for a Smarter Flight

Christopher Elliott | Posted 02.19.2014 | Travel
Christopher Elliott

Benét Wilson is the godmother of aviation journalism. Affectionately known as Auntie Benét by her followers, you can find her writing on the Aviat...